Victory Nissan of Mechanicsville

Best sales person EVER I went with my daughter to purchase a car and the customer service she received was FANTASTIC. Gerrin and staff worked with us to get the BEST rate an I went with my daughter to purchase a car and the customer service she received was FANTASTIC. Gerrin and staff worked with us to get the BEST rate and put her in the car she wanted. Gerrin is very knowledgeable and will go far and beyond to assure you will ride out in the car of you choice. Gerrin even let me test drive my dream car and lm coming back in January to purchase mine. Anyone who needs a good car Gerrin is the person to get you riding, in and out in no time. I HIGHLY recommend Gerrin and Hart Nissan. 👏👏 More

New beginnings I left this location about 3 years ago based on the service I received from one of the guys in service! Since it was put under new management I decide I left this location about 3 years ago based on the service I received from one of the guys in service! Since it was put under new management I decided to give this location a second chance. I must say when I pulled up I notice a lot of changes and was greeted friendly from the staff and the upgrades to the waiting area is nice as well! More

Service repair Customer service is outstanding!! Seems to have genuine concern about customer's satisfaction. Always courteous and accommodating. Whenever I bring Customer service is outstanding!! Seems to have genuine concern about customer's satisfaction. Always courteous and accommodating. Whenever I bring my vehicle in treated well. More

bad customer service purchasing car.. I did most of my car shopping on the internet. In my mind I was going to purchase the car as long as it matched what I read. The internet guy put me I did most of my car shopping on the internet. In my mind I was going to purchase the car as long as it matched what I read. The internet guy put me with a new salesman. After the test drive he went for the hard sale which was fine. He then miss quoted me a price which i agreed upon but his manager said no on. When manager asked where price came from I advised his salesman. Manager advised me they would loose to much money selling me the car. He advised they had more in it than the price the salesman gave me and they would not honor it. Then the salesman printed out the carfax for me, only problem it was to another car! I tell the sales person that I am between this honda and a nissan at another place. The salesman tells me that that the accord is simply a better car than the altima, I remind him he worked for Nissan. So I go home to think it over, and sleep on it. I still felt the price was worth the drama at Hart Nissan. As I walk in I ask the salesman how many keys come with the car (one of the questions that came to me overnight). His exact line to me "for that price only one!" Ok I was done, i looked at my wife and started to leave when he tells me he will look for the other key. So he tells me he found the other key. I still decide to buy the car. Then when i look at the final price I see a $16 car inspection fee, really is that standard practice to pass along the car inspection fee to the customer? The car was inspected in September it is now November. Then as I am leaving the lot I asks the salesman if the car mats where in the trunk he informs me that the car does NOT come with car mats. I take the blame for this, i should have asked earlier but...................... Also no owners manual. Then the final kick out the door was the car had under a half tank of gas. The salesman tells me company policy is to only put $10 worth of gas in the car. Simply left bad experience in my mouth, reason most people don't enjoy dealerships. More

Polite and timely The staff was very polite and serviced my car very quickly. The staff also answered all of my questions. Also while waiting they staff greeted everyon The staff was very polite and serviced my car very quickly. The staff also answered all of my questions. Also while waiting they staff greeted everyone in the room as they entered. More

Theresa Very good dealership. Shawn was a great saleman.Got me in something I wanted at a great price Very friendly people their will always do business there Very good dealership. Shawn was a great saleman.Got me in something I wanted at a great price Very friendly people their will always do business there. More

Awesome service My experience was amazing, Rebecca was very nice and professional and I was able to have my car serviced in less than two hours. Amazing customer serv My experience was amazing, Rebecca was very nice and professional and I was able to have my car serviced in less than two hours. Amazing customer service! More

Great Experience Received service on my vehicle that was provided in great time and provided updates throughout. Provided free donuts, coffee, and water. Everyone was Received service on my vehicle that was provided in great time and provided updates throughout. Provided free donuts, coffee, and water. Everyone was great and pleasant. More

Everything went well Since this dealership switched to Hart, it seems to be more organized and better overall. I’ve been working with Paul in service for a while and he’s Since this dealership switched to Hart, it seems to be more organized and better overall. I’ve been working with Paul in service for a while and he’s always made sure things were made right. More