Victory Nissan of Mechanicsville

All good Straight forward with no surprises.Process was well organized, unlike their competition.Everyone I came in contact with was quite friendly. It was wor Straight forward with no surprises.Process was well organized, unlike their competition.Everyone I came in contact with was quite friendly. It was worth the drive from the west end. More

Service Department The service department was very friendly and knowledgeable. They explained my repairs fully and helped me get my car back to tip top condition. This w The service department was very friendly and knowledgeable. They explained my repairs fully and helped me get my car back to tip top condition. This was a very positive visit. More

Service My appointment was arranged through my service advisor. My vehicle was taken in as soon as I arrived. All that was to happen was a state inspection an My appointment was arranged through my service advisor. My vehicle was taken in as soon as I arrived. All that was to happen was a state inspection and oil change. With no service history, my advisor had a complete work-up done and reported the findings to me. I really appreciated the extra effort taken to ensure that nothing was found to be “just ok” , but other recommendations were suggested for consideration. More

Great customer service Very polite and professional. Oil change and tire rotation complete with in 45 minutes. Keep me informed and made recommendation for next visit. Was Very polite and professional. Oil change and tire rotation complete with in 45 minutes. Keep me informed and made recommendation for next visit. Was able to get the appointment that worked for me More

Good work good experience I gave five stars because I really enjoyed the service and the time they put into caring about their costumers I will refer my family and friends. I gave five stars because I really enjoyed the service and the time they put into caring about their costumers I will refer my family and friends. More

Amazing customer service & excellent speed in service repair I was an idiot - a complete idiot and inadvertently put diesel in my 370Z. In a state of panic, I got the car towed to Nissan in Mechanicsville, VA a I was an idiot - a complete idiot and inadvertently put diesel in my 370Z. In a state of panic, I got the car towed to Nissan in Mechanicsville, VA and from there it was such an ease! Service Manager Paul Woods was amazing - great customer service, very knowledgeable and very patient. I explained about my idiocy and he went out of his way to assure me it happens often where people bring vehicles in with this situation. He reassured me my car would be taken care of and that I did great making sure I didn't start the car with the diesel in it. That was the evening before they closed. I had my car back the next day in just as good shape as before I lost my mind. (lol) I can't say enough about what excellent customer service and actual service on my car that everyone did - down to the sales people being very friendly and striking up conversations to the young lady that I checked my payment with - I highly recommend using Nissan and will for all my service needs and any cars I may need in the future! More

Good service Daryl Johnson is always a pleasure. He has helped with the purchase of my last 2 cars, and it’s apparent that he appreciates repeated business. On my Daryl Johnson is always a pleasure. He has helped with the purchase of my last 2 cars, and it’s apparent that he appreciates repeated business. On my most purchase, Daryl worked for 2 days to get my deal right. Very impressive service! More

Oil Change I was very disappointed when I had to pay $41 and some change for my oil change not once did the rep mentioned to me that it was going to be a cost af I was very disappointed when I had to pay $41 and some change for my oil change not once did the rep mentioned to me that it was going to be a cost after letting her know I was leaving Richmond Nissan to switch to your location because it was closer to my home now I will be going back to Richmond Nissan where I don't have to pay and that I am honored membered not once did they consider refunding me my money back or apologizing for not letting me i had to pay If I had known it I would have never schedule the oil change with Hart Nissan. I did not know that you all did not honor the same at Harte Nissan and for that I will not be recommending anyone to your establishment for services More

Very pleased with the service I was very pleased with my service this time. I had an appointment, but forgot to include inspection. Todd Adelgren said he would try to get me in I was very pleased with my service this time. I had an appointment, but forgot to include inspection. Todd Adelgren said he would try to get me in but could not guarantee that it could be done this day. He got it all done and earlier than expected. More

Exceptional Service person was great .. took care of all my needs .. very courteous and polite..Went out of his way to satisfy me when my car needed to wait on pa Service person was great .. took care of all my needs .. very courteous and polite..Went out of his way to satisfy me when my car needed to wait on parts. More