Victory Nissan of Mechanicsville

There are some nice people that work here, BUT STAY AWAY Visited the store and found out the store had been bought by Hart. Everyone said it was much better. To be honest I didn't have an issue when I bought Visited the store and found out the store had been bought by Hart. Everyone said it was much better. To be honest I didn't have an issue when I bought the car. Bought a Brand new 43k car. Daryl the salesman was very patient and great to work with. When I bought the car I purchased a wheel and tire warranty. Well I dropped my car off for a oil change, tire rotation, wheel repair (suppose to be warranty) and a recall. Started off bad when they rejected the rim repair(I had never used it) even though I asked very specific questions when I bought it. I was told it was not covered. I then got to whom I was told the Store Manager and was basically told I didn't buy it from Hart it was Sheehy and didn't want to be helpful at all. I push a little harder and he got an attitude with me. But yet they had no issues servicing my vehicle and taking my money for maintenance. A matter a fact the new oil sticker says Sheehy Nissan on it. Hart bought this dealership and assumed it's liabilities. They basically didn't want to help me. Don't forget that these same fools sold me the car, just under a different name, they are the same people working here. It gets better with the experience as they had to ground my vehicle for 7 days for the recall was on the brakes, so I went without my car for 7 days.(They did give me a loaner) I have no issues with Paul the service writer or Daryl the salesman, but upper management shouldn't just tell people to go away without helping them. Car sales is a customer service business. My lease is up soon and I won't be back and will tell everyone I know to avoid this place. There is a super nice Toyota dealership right next door that I have either bought or referred over 20 purchased cars from since I was a young teenager and never had a problem. I will be headed back over there.. If you just want to buy a car, maybe this is your place, if you have something odd going on, stay away. I don't know who the guy was that I was told was the store manager, wish I would have gotten his name or card. I saw a commercial that said they are all Hart, I guess this only applies if you want to spend $$ and don't need help. More

Traded and purchased a vehicle After searching for a Hyundai Elantra for months that was what I wanted in features I finally saw one online at this dealership. Harold set me up with After searching for a Hyundai Elantra for months that was what I wanted in features I finally saw one online at this dealership. Harold set me up with an appointment, Austin showed the car to me and Rod worked out the financing with me. I live an hour from the dealership and I couldn’t take time off of work but everyone stayed as late as I needed them to in order to complete the purchase. I highly recommend this dealership to anyone. More

Great! I came into the shop for a part for my car and left the lot with a new car. I am very pleased with the outcome of my visit. Thank you. I came into the shop for a part for my car and left the lot with a new car. I am very pleased with the outcome of my visit. Thank you. More

Professional, Fair & Honest Got a good deal on a 2018 Armada. Our sales guy David was excellent to work with. No pressure and extremely kind. We’ll be back! Got a good deal on a 2018 Armada. Our sales guy David was excellent to work with. No pressure and extremely kind. We’ll be back! More

Great deal on a new car We were greeted immediately. Everyone was friendly with us and our child. We had great service, and we feel like we got a great deal on the car. We were greeted immediately. Everyone was friendly with us and our child. We had great service, and we feel like we got a great deal on the car. More

Polite professional dedicated Mr Woods’ tone and manner when I spoke with him was that of patience and a willingness to take care of my car. I work in Md and Mr Woods was always w Mr Woods’ tone and manner when I spoke with him was that of patience and a willingness to take care of my car. I work in Md and Mr Woods was always willing to work within my time frame. Everyone at the dealership was professional and courteous. More

Good staff grear I was in for a reinspecyion and on a quick time frame, they made sure I got in and out as Doon as possible.got me in and out in a short time frame I was in for a reinspecyion and on a quick time frame, they made sure I got in and out as Doon as possible.got me in and out in a short time frame More

Good service. Good salespeople. Our experience from the time we walked in the door was a good one. We weren't able to see the gentleman that had been calling us back - because he w Our experience from the time we walked in the door was a good one. We weren't able to see the gentleman that had been calling us back - because he was with another client. He found a great replacement- Doug. More

Happy Customer Went in for an oil change. Staff was friendly, knowledgeable, and helpful. Very nice waiting room(with snacks and coffee). Oil change was done quickly Went in for an oil change. Staff was friendly, knowledgeable, and helpful. Very nice waiting room(with snacks and coffee). Oil change was done quickly. More

excellent I carried the car in for service and Paul explained that the part might have to be ordered if it was not in stock, but they will keep me informed. In I carried the car in for service and Paul explained that the part might have to be ordered if it was not in stock, but they will keep me informed. In about an hour they had replaced the part and washed the car. More