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Victory Nissan of Mechanicsville

Mechanicsville, VA

4.8
1,990 Reviews

6564 Mechanicsville Turnpike

Mechanicsville, VA

23111

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Showing 1,990 reviews

November 09, 2019

Smooth process I truly will come back! Austin was a great help with me and my trade in. I wasn’t sure what I would get next but Austin helped me narrow down my choic More

by Natalie Nicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Grandstaff, Rod Robinson, Jermaine Simpson
Nov 09, 2019 -

Victory Nissan of Mechanicsville responded

Natalie, thank you for taking the time to get us your feedback! I will be sure to let the team members read your glowing review and tell them to keep up the good work! Welcome to our family here at Hart Nissan, we are here for you every mile of the way!!

November 05, 2019

Customer Experience Mr. Christian did a great job of responding to my inquiries and answering my questions. He was available outside of the traditional business hours to More

by New Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Christian
Nov 05, 2019 -

Victory Nissan of Mechanicsville responded

Welcome to our family here at Hart Nissan! We are pleased you found Chris such a great help, and will pass your praises onto him!

Nov 05, 2019 -

New Customer responded

Please let Mr. Christian know that he provided excellent customer service. When I arrived he was working with a customer which meant that I would need to wait. Mr. Christian did a great job of multitasking and keeping me abreast of what was going on. Unfortunately, he seemed to be working hard by himself. There were some miscellaneous tasks like putting gas in the other customers car that could have been completed by one of the associates who were not working with customers and seemed to simply be conversing and surfing the internet at the table. I waited because I wanted to purchase the car that day. Unfortunately, the process took longer than it should have. This was the only area of opportunity and the reason for the lower customer service rating.

November 05, 2019

Very helpful and a great person, keeps you informed about what’s going on, and he is great at what he does, never experience help like this in the service department before. More

by Resa
Recommend Dealer
Yes
Employees Worked With
Doug Compton, Brandon Baker
November 05, 2019

Rogue Xperience My salesman worked with me to get the features and capabilities I wanted in my new vehicle at a cost that I was happy with. Outside of the terribly lo More

by missikay03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Christian, Brittany Esteppe
Nov 05, 2019 -

Victory Nissan of Mechanicsville responded

It was a pleasure meeting you, and I am happy we were able to get you just what you wanted! I will try to insure the process is less time consuming, sometimes paperwork and communication with the lenders takes some time. I am happy that the experience was an overall positive one! If you need any help with any of your new features, please reach out to us! We are here for you every mile of the way! Brittany Esteppe Owner Loyalty Manager 804-417-0202 ext. 1008 brittanyesteppe@hartnissan.com

November 03, 2019

Great! Great experience. All employees went above and beyond to get me the best car for the best price. Office was resourceful as well. It really was a great More

by Daujane1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerrin Coverton, Rod Robinson
Nov 04, 2019 -

Victory Nissan of Mechanicsville responded

It is always great to see our team provide such wonderful experience for our clients! I thank you for your feedback and welcome you to our family!!

November 03, 2019

Great great customer service Fernando take are of me since I got there very professional very friendly and very accommodating very knowledgeable next time I buy other car I will d More

by Jimmy santos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Gonzalez
Nov 04, 2019 -

Victory Nissan of Mechanicsville responded

Mr. Santos, Thank you so much for taking the time to let us know how your experience went while you were here at Hart Nissan! I will be sure to pass your comments onto Fernando! Have a wonderful day!!

November 02, 2019

Wasn't expecting to Get a new car, but I did. They made it easy. Still need my car connected for my Android though, only allowing me to do Apple. Haven't figured it out y More

by Aphrodiziak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Robinson, Brandon Baker, Brittany Esteppe, Wil Brown
Nov 02, 2019 -

Victory Nissan of Mechanicsville responded

I’d be glad to show you your features and hook your phone up properly for you! Please give me a call tomorrow, I will be in the office from 9am-until 7p. I look forward to speaking with you and congratulations on your new vehicle!! Brittany Esteppe Owner Loyalty Manager 804-417-0202 ext. 1008 brittanyesteppe@hartnissan.com

November 01, 2019

You will get a good deal if you want one Like any Monday, the day didn’t start off perfectly but Wilbert was easy going and kept smiling and was a pleasure through the whole ordeal. In the en More

by TAMIKAWALTHOUR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilbert , Brittany Esteppe
Nov 01, 2019 -

Victory Nissan of Mechanicsville responded

We always show up to bat for our clients, even on the worst days - Mondays! Tamika, I am happy we were able to get you a good deal! I will be sure to pass along your review to Wil Brown, he will be happy to see he was able to give you a good experience through your purchasing process. I made sure I added him to the website, so he can be tagged in reviews!! Thank you for your time! Brittany Esteppe Owner Loyalty Manager 804-417-0202 ext. 1008 brittanyesteppe@hartnissan.com

November 01, 2019

Comfortable and welcoming Rodney Booker was my salesman, he was very nice, expressed excellent customer service. Very knowledgeable about the different type of vehicles. Hart More

by NINAGWATHNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Booker, Christopher Deering
Nov 01, 2019 -

Victory Nissan of Mechanicsville responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Hart Nissan. Thank you for your kind review; we are happy to pass along your comments to the team! Have a wonderful weekend!!

October 30, 2019

Great Experience Fernando Gonzalez was great. He showed us everything we were looking for and more to fit the price We wanted to spend. He was knowledgeable and pati More

by razor1435
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Gonzalez, Brittany Esteppe
Oct 31, 2019 -

Victory Nissan of Mechanicsville responded

We strive for 100% satisfaction, it is nice to see Fernando did just that for you during your visit with us! Welcome to the family!!

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