Victory Nissan of Dickson

Bad Credit No Problem, they will help you I went to Victory Nissan and was afraid to try and get a car because I had bad credit. After spending some time working with Jeff Jones he informed me I went to Victory Nissan and was afraid to try and get a car because I had bad credit. After spending some time working with Jeff Jones he informed me that the dealership will try to help anyone. I allowed them to try and help me out even though i already had a repo on my credit, and Jeff was able to sell me a brand new car with really low payments that I can afford. I just wanted to display my gratitude from me and my family. More

Service Dept is a joke! Driving down the interstate on a Friday afternoon, and I start having a transmission problem. My husband and I tow the car since I was 75 miles away f Driving down the interstate on a Friday afternoon, and I start having a transmission problem. My husband and I tow the car since I was 75 miles away from home. I drop the car off first thing Saturday morning at Nissan of Dickson. They inform me that there's not a mechanic working that day, but that they'll look at it first thing Monday morning. I say that's fine, no problem. Monday rolls around, and no word by lunch. I call and inquire about the car, but the guy in service I talked to doesn't have a clue, nor does he care enough to go find out. My husband called a little while later, and the guy that he talked to said he couldn't find the ticket so he didnt know what was going on, but he would have the service manager call right back. Guess what? No call came. Now it's Tuesday afternoon, and still no word. We ended up going and getting the car and taking it elsewhere. And when we picked up the car, no apologies, nothing. They didn't seem to care about wasting my time at all. You would think that the best place to take your Nissan would be the Nissan dealer, but this place is a joke. More

POOR SERVICE Sad when your 77 Year Old Mother purchased her vehicle there and has only trusted the Dealership to take care of her vehicle for her every need from r Sad when your 77 Year Old Mother purchased her vehicle there and has only trusted the Dealership to take care of her vehicle for her every need from replacing her tires to her oil changes any thing pretaing to this vehicle and she gets mistreated by the service department. Oh and I did I mention it was the Manager Andy..Really.! Who takes over 3 hours to replace 2 tires and then refuses to give paper work on the new tires seriously and charges a disposal fee for the two tires taken off and put in the back of her SUV..OH WAIT FOR THE GOOD PART...THEY PUT THE OLD TIRES ON TOP OF HER WALKER AND SHE COULDN'T GET HER WALKER OUT TO GET INTO HER DOCTOR APPOINTMENT THE NEXT MORNING. .. BY THE WAY SHE MISSED HER DOCTOR APPOINTMENT THAT AFTERNOON DUE TO HAVING TO WAIT SO LONG AND IT WILL BE 6 WEEKS BEFORE SHE CAN GET ANOTHER APPOINTMENT WITH THE CARDIOLOGIST. . WAY TO GO VICTORY NISSAN AND OH BY THE WAY THEY HAVE YET TO RETURN A PHONE CALL TO MYSELF OR MY MOTHER NOR HAVE THEY REFUNDED HER DISPOSAL FEE..IT'S BEEN A WEEK. .BEWARE...!!!!!! More

Poor Customer Service and very rude. I purchased a vehicle on July 12 and they have had it a total of 23 Days since that day. I have had to take it to them 4 times now. There was paint s I purchased a vehicle on July 12 and they have had it a total of 23 Days since that day. I have had to take it to them 4 times now. There was paint specs and scratches on the side when I bought it that were not seen due to the rain on the day of purchase. They had it 2 days then, buffed it and returned it to me. I got it back and a week later I noticed the paint was melting on the side up above the exhaust. They took it and painted it and there was overspray on the bumper and runs in the paint and it was covered in sanding dust. They washed it to see if it was just dirt and you could see the scratches again as well as the runs in the paint and overspray on the bumper. I waited a few days and took it back to them on August 8th. It is now August 21st and after 3 promised dates to return the vehicle and they have missed all three. Now they are saying that it will be Monday before I get my truck. I have asked for a replacement truck and they are giving me the run around. The General Manager (Jason) has been very rude to me on 2 occasions and I am a return customer. I have purchased 3 vehicles from them over the last 5 years and I am ready to never buy another vehicle from any of the 30 Victory Automotive Group Dealerships. I have contacted Nissan North America as well and they keep saying that they have to review the case before I can speak to a supervisor. I have asked for the contact information for the management of Victory Automotive Group and no one seems to know who to call or has any information on them. I am ready to call an attorney at this point to see if he can get anything out of them. Victory Nissan West Sales Lemons. They also gave me a loaner that smells like wet dog and had not been cleaned. It took my wife and I around 4 hours to clean the interior and I have had numerous people complain of the smell coming from the vehicle. 1 guy refuses to ride in it because if we go to lunch and eat, it makes him sick after we eat and go to return to work. I have caught them in numerous lies since and I will never deal with them again. More

Victory Nissan in Dickson I purchased a new 2015 Nissan Altima . It was by far the best experience I have ever had. No pressure and very knowledgeable sales team there. I will I purchased a new 2015 Nissan Altima . It was by far the best experience I have ever had. No pressure and very knowledgeable sales team there. I will continue to make all of my future purchases from this dealership. More

Fantastic Service! I was in and out in less than 30 minutes! It was a great service! I am looking forward to bring my car and my wife's in for its regular service. I was in and out in less than 30 minutes! It was a great service! I am looking forward to bring my car and my wife's in for its regular service. More

SCAMS THE ELDERLY: Sold my 79 yr old dad a vehicle with multiple problems knowingly. When I called they were rude and disrespectful. Even said his on salesman was not the sharpest knife in the drawer. NEVE multiple problems knowingly. When I called they were rude and disrespectful. Even said his on salesman was not the sharpest knife in the drawer. NEVER buy from them! Show them it is not ok to take advantage of someone just because they are older. More

This dealership does not do business in an appropriate and ethical manner. I had secured my own financing before entering the dealership so it was safe to assume that my visit would have been quick and e and ethical manner. I had secured my own financing before entering the dealership so it was safe to assume that my visit would have been quick and esay....not even! Jeff Harrison was awesome; he seemed honest and forthcoming as did Vernon Kennedy. Patrick Dupperrieu was "ok" to deal with, but not like Jeff Harrison. What caused me to walk out and not purchase a vehicle from this dealeship is the direspect that came from the General Manager. If you go to the dealership, make sure you watch everything that they do...especially the General Manager....He's a real piece of work. I left Victory and went to Carmax and bought the 350z! I love it! More

Customer for Life! If you've researched other dealerships or considered other options, you know buying a car can be a daunting task. That is, unless you skip all the runaround and go directly to Victory Niss or considered other options, you know buying a car can be a daunting task. That is, unless you skip all the runaround and go directly to Victory Nissan in Dickson. The consultative sales approach at this dealership is second to none. They actually listen...and more importantly, apply what they hear. There's no forcing you into a vehicle you don't want or pushing you toward a payment that's out of reach. It's simply, "yes, yes, yes." Even if your credit isn't perfect (And let's be honest, who's is?), you will be treated with complete respect. Friendly. Exceed-your-expectations customer service. A rarity, for sure, but found at Victory Nissan in Dickson. More

We called this dealer to ask a price of an 05 Acura MDX currently on their lot. Brad answered the call & told us the price was "$14,900" and that was the "high end." He also said "Come in tomorrow (Labor D currently on their lot. Brad answered the call & told us the price was "$14,900" and that was the "high end." He also said "Come in tomorrow (Labor Day) and we are paying sales tax!" So we did. Test drove the vehicle, went in to deal and was told the price is closer to $17,000 and they'll only pay sales tax if you pay MSRP. We had also asked Brad on the phone if the timing belt and other reccommended maintance for this particular vehicle after 100,000 mi had been done, to which he replied yes. In dealing we found out it in fact had not been done and the car fax showed an accident. They were not willing to honor either part of the deal Brad told us on the phone to get us there. The general manager on duty told us there's "no way" he could let the vehicle go for $14,900 because they have a lot more money in it than that. He apologized for the "misquoted price" over the phone. So we decided to leave. On the way home I found the exact vehicle we had just tried to purchase, listed by Victory Nisson West in Dickson, TN on Autotrader.com for 13,942! How dishonest can you get guys? We will NOT be back on your lot or reccommending it to anyone we know. Which is why I'm leaving this review in warning to others out there! More