Victory Mazda San Leandro - Service Center

A much more pleasant experience than with the last ownership. It did take what I think was an unusually long time to perform the services selected. And they forgot two things on the list, but I didn' ownership. It did take what I think was an unusually long time to perform the services selected. And they forgot two things on the list, but I didn't remind them. It would have taken longer. Hard to know about the quality of service performed, and hard to know for sure, for example, if they actually did rotate the tires. as I was in the waiting room. The explanation was good. Nice guy, pleasant. More

Good dealership. Don't have anything else to say. Love my car sovm far. Thanks. Don't have anything else to say. Love my car sovm far. Thanks. More

Judith and all other personnel I dealt with were awesome. They knew I was waiting and expedited the whole job. Thank you all. They knew I was waiting and expedited the whole job. Thank you all. More

Buen servicio al cliente Atención explican todo lo que necesita tu vehículo y opciones para reparar necesita tu vehículo y opciones para reparar More

Great customer service started when I made my appointment, through to picking up my car. The staff were welcoming and the space is comfortable. I'm very happy with the service I received. appointment, through to picking up my car. The staff were welcoming and the space is comfortable. I'm very happy with the service I received. More

The service department at Victory is EXCELLENT. Courteous staff, knowledgeable, and timely repairs. The service manager Alex, is one of the friendliest guys you'll ever meet, and he leads his tea Courteous staff, knowledgeable, and timely repairs. The service manager Alex, is one of the friendliest guys you'll ever meet, and he leads his team of reps and mechanics to get the job done right the first time. They provide video updates on the service which is a tremendous benefit. I won't take any of my Mazdas anywhere else. THESE GUYS ROCK! More

It’s always a pleasure having my car serviced with Victory Mazda San Leandro. The staff is courteous and friendly. I wouldn’t go anywhere else! Victory Mazda San Leandro. The staff is courteous and friendly. I wouldn’t go anywhere else! More

Under new management, sales team eager service dept seems short understaffed but very supportive team short understaffed but very supportive team More

Unfortunately, I can't recommend. I've been a customer for four years and have brought out car in for every service maintenance appointment. However, the car is now nine years old and I've been a customer for four years and have brought out car in for every service maintenance appointment. However, the car is now nine years old and has had two major breakdowns in the last four months. In both instances, the communication was very poor (I had to call several times to find out what was happening), it was insanely expensive, and the service was very slow (it took days!). In January, when I finally got a quote, it was via text asking for $5,600 worth of repairs with zero explanation of what was wrong or why these things needed to be replaced (no pictures or video of actual damage). When I called to ask, I felt dismissed (the answer was "we don't know" when I pressed again, I was told "Sometimes things break"). Given the price, the tone, how long it took just to get a diagnostic, and the extremely poor follow-up, I paid $120 to have it towed to another shop who only found one thing wrong with it and charged $1,800 to fix it. I'm so glad that I did. Also, I paid over the phone and when I asked Phay to email me the receipt for the cost of the diagnostic, he said sure but then, instead of emailing me, handed it to the tow truck driver. Why you'd hand over my personal info to a total stranger and/or your findings to shop where I'm getting a second opinion is beyond me. It seemed at best poor decision making, at worst, petty or spiteful. Really strange. More

Excellent service , Phay was very helpful and they finished the job on time. I am very happy with the work. finished the job on time. I am very happy with the work. More