Victory Mazda San Leandro - Service Center

Great customer service started when I made my appointment, through to picking up my car. The staff were welcoming and the space is comfortable. I'm very happy with the service I received. appointment, through to picking up my car. The staff were welcoming and the space is comfortable. I'm very happy with the service I received. More

The service department at Victory is EXCELLENT. Courteous staff, knowledgeable, and timely repairs. The service manager Alex, is one of the friendliest guys you'll ever meet, and he leads his tea Courteous staff, knowledgeable, and timely repairs. The service manager Alex, is one of the friendliest guys you'll ever meet, and he leads his team of reps and mechanics to get the job done right the first time. They provide video updates on the service which is a tremendous benefit. I won't take any of my Mazdas anywhere else. THESE GUYS ROCK! More

It’s always a pleasure having my car serviced with Victory Mazda San Leandro. The staff is courteous and friendly. I wouldn’t go anywhere else! Victory Mazda San Leandro. The staff is courteous and friendly. I wouldn’t go anywhere else! More

Under new management, sales team eager service dept seems short understaffed but very supportive team short understaffed but very supportive team More

Unfortunately, I can't recommend. I've been a customer for four years and have brought out car in for every service maintenance appointment. However, the car is now nine years old and I've been a customer for four years and have brought out car in for every service maintenance appointment. However, the car is now nine years old and has had two major breakdowns in the last four months. In both instances, the communication was very poor (I had to call several times to find out what was happening), it was insanely expensive, and the service was very slow (it took days!). In January, when I finally got a quote, it was via text asking for $5,600 worth of repairs with zero explanation of what was wrong or why these things needed to be replaced (no pictures or video of actual damage). When I called to ask, I felt dismissed (the answer was "we don't know" when I pressed again, I was told "Sometimes things break"). Given the price, the tone, how long it took just to get a diagnostic, and the extremely poor follow-up, I paid $120 to have it towed to another shop who only found one thing wrong with it and charged $1,800 to fix it. I'm so glad that I did. Also, I paid over the phone and when I asked Phay to email me the receipt for the cost of the diagnostic, he said sure but then, instead of emailing me, handed it to the tow truck driver. Why you'd hand over my personal info to a total stranger and/or your findings to shop where I'm getting a second opinion is beyond me. It seemed at best poor decision making, at worst, petty or spiteful. Really strange. More

Excellent service , Phay was very helpful and they finished the job on time. I am very happy with the work. finished the job on time. I am very happy with the work. More

The team was kind and supportive during our car crisis and we are grateful for the loaner that we were able to use. and we are grateful for the loaner that we were able to use. More

Made appointment to have oil change and tire check. Very smooth and easy. Service was on time and waiting wasn't bad. Comfortable waiting room with coffee & snacks. Very smooth and easy. Service was on time and waiting wasn't bad. Comfortable waiting room with coffee & snacks. More

Andrew, the Sales Consultant was very helpful, and he answered all of my questions efficiently. answered all of my questions efficiently. More

Everything done as promised and on time. Appointment easy to obtain and with a flexible schedule. Appointment easy to obtain and with a flexible schedule. More