Victory Mazda San Leandro

Service is good and friendly but the last 2 service reps I worked with forgot to send a text update and I had to check in with them when I thought the job was finished. At least the work was done in about I worked with forgot to send a text update and I had to check in with them when I thought the job was finished. At least the work was done in about the time they estimated. More

My Sales Rep, Chris, was very patient. Over three visits, he showed me both new and used cars. He was responsive to my needs. Over three visits, he showed me both new and used cars. He was responsive to my needs. More

I was offered a car wash as part of my service which I accepted but when I went to pick up the car it was actually dirtier than when I left it in. I asked about the missing car wash and my car was then ta accepted but when I went to pick up the car it was actually dirtier than when I left it in. I asked about the missing car wash and my car was then taken away for a wash. No apologies for the delay. Then after 5mins when I didn't get my car back I asked the advisor and he said a truck was blocking the exit for the car wash. No apology for the delay again. Finally, I received it with no apology again after about 30mins waiting outside in the cold. Despite this irritating delay it casts doubt on my confidence that the actual work done on my car was completed correctly. Car wash was checked as complete but it wasn't, what else was missed on the check sheet. Seems like a lackluster attitude at this dealership. I will reconsider going there next time. Update: Since submitting this review I have not contacted by this dealership to offer any kind of explanation or address my concerns. It appears they dont value customer service at this location so I will take my business elsewhere next time. More

Any time I call or come in without any appointment am always being accommodated and the service provided is excellent. Thank you Alex and the team. always being accommodated and the service provided is excellent. Thank you Alex and the team. More

Victory Mazda worked hard to price match other dealer offers. We had a great experience and will be back for our next Mazda! offers. We had a great experience and will be back for our next Mazda! More

Very professiona,helpful and thoughtful of the buying process with their customer was great and helpfl process with their customer was great and helpfl More

It was a good experience, the staff were quite attentive. The service went long but they gave me a loaner to use for the weekend The service went long but they gave me a loaner to use for the weekend More

I gave the shop a week in advance notice of the service I needed and when I arrived they did not have the tools needed. I can understand that but it’s unacceptable to not let me know before I come in. I will needed and when I arrived they did not have the tools needed. I can understand that but it’s unacceptable to not let me know before I come in. I will not be returning. More

Got my new car here and had a really good experience. They were eager to make a deal but always respected my terms. We worked together to find something that worked for both sides. No pressure, just fair They were eager to make a deal but always respected my terms. We worked together to find something that worked for both sides. No pressure, just fair and honest. Would recommend! More

Service was thorough, timely, and Phay provided fantastic customer service. This place isn't that close to my house, but a little extra driving time is worth it to know that everything is taken care of. customer service. This place isn't that close to my house, but a little extra driving time is worth it to know that everything is taken care of. More