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Victory Lane Ford, Inc. - Service Center

Litchfield, IL

4.7
89 Reviews

89 Reviews of Victory Lane Ford, Inc. - Service Center

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May 23, 2023

Good friendly service. They were fast and thorough. I just had an oil change done this time. More

by REINCKECRJR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Melchert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023

The guys are always friendly. Center is always clean. They always have refreshments . That is a very nice part for when you are waiting. More

by taylor1999camaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Melchert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2023

Handled the repairs to my vehicle in a very timely manner. The customer service was outstanding. More

by frankconrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordon Saffell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023

The service was very friendly and fast. I gave a 4 because the transmission has a shifting issue and they thought it odd as well. But everything says it is good. They reset and car is still More

by taylor1999camaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordon Saffell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Melchert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023

Fast and courteous. .prices are good and they are very informative if anything needs done More

by karen19_57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Melchert
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2023

The best Ford service department we have visited. Did not purchase my car from Victory Lane as they did not have stock at that time. Will definitely purchase my next car from them. Also kind and go o More

by BOSTER5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordon Saffell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Melchert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2023

We purchase many vehicles every year from Victory Lane and the sales and service are always great. More

by SNickell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordon Saffell
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2023

Victory Lane has always taken care of me in a timely and professional manner. Would not buy a Ford anywhere else! More

by barbarab57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2023

very good experience. will return again when service is needed. Bill did a very good job. More

by jeffreyland63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2023

A dealership with a Quick Lane and efficient management is a traveler’s best friend, this dealership is a prime example of just that. Those of us who make a living with our pickup trucks find it difficult More

by Billy Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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