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Victory Lane Ford, Inc. - Service Center

Litchfield, IL

4.8
83 Reviews

83 Reviews of Victory Lane Ford, Inc. - Service Center

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June 21, 2023

Excellent service and time efficient. The staff is very knowledgeable and friendly. I will be back More

by bryanthitchings
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordon Saffell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Melchert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2023

Great and prompt service. Courteous staff. I am glad I can count on Victory Lane for good service and being able to answer my concerns about my vehicle .. More

by Hkinser
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2023

I am very pleased on the tire purchase and service along with the 4 black rims I purchased 6/13/23. The tires were already on the rims as promised which saved time. Thanks!!! More

by pav1580
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2023

Very good at what they do. Detail orientated always great team they have at Victory Ln., Ford. More

by k_marburger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Melchert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023

Good friendly service. They were fast and thorough. I just had an oil change done this time. More

by REINCKECRJR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Melchert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023

The guys are always friendly. Center is always clean. They always have refreshments . That is a very nice part for when you are waiting. More

by taylor1999camaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Melchert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2023

Handled the repairs to my vehicle in a very timely manner. The customer service was outstanding. More

by frankconrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordon Saffell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023

The service was very friendly and fast. I gave a 4 because the transmission has a shifting issue and they thought it odd as well. But everything says it is good. They reset and car is still More

by taylor1999camaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordon Saffell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Melchert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023

Fast and courteous. .prices are good and they are very informative if anything needs done More

by karen19_57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Melchert
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2023

The best Ford service department we have visited. Did not purchase my car from Victory Lane as they did not have stock at that time. Will definitely purchase my next car from them. Also kind and go o More

by BOSTER5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordon Saffell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Melchert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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