Victory Honda of Plymouth

My Honda CR-V service visit I was pleased with Victory Honda service. Aaron was very helpful I got a loaner vehicle. All service was done in time and with a good quality. I was pleased with Victory Honda service. Aaron was very helpful I got a loaner vehicle. All service was done in time and with a good quality. More

Poor service, insulting representative The service representative tried to sell me their very expensive "recommended service" but I told him that I only needed a regular oil change. He star The service representative tried to sell me their very expensive "recommended service" but I told him that I only needed a regular oil change. He started to label me as irresponsible driver etc. He also kept my car idle for over an hour without any progress in spite of the fact that I made an appointment for oil change. When I checked with him after waiting for longer than an hour, he told me with no apology that I just have to wait at least 30 mins longer and it is like waiting for a doctor even though I have made an appointment. I told him that I am not going to write a good evaluation for his service and he said "shame on you"! I told him that I had to talk to his boss but he told me that he has been the "assistant manager" for many years and it is sufficient to talk to him. Anyway, I finally talked to the service manager who was very nice and took good care of my complaint. This is the first time I got a bad service from this dealership and I hope it never happens again to anybody because it is very unpleasant. More

2005 CRV I was pleased Victory Honda was able to service my vehicle with no appointment and they completed the service same day. Rich was very thorough, check I was pleased Victory Honda was able to service my vehicle with no appointment and they completed the service same day. Rich was very thorough, checking my previous service records. I feel the mechanic did an honest assessment of what it needed. I'm the original owner of my CRV and it has been an amazing vehicle -- my son uses it now in college all the way in Houghton, Michigan and I'm comfortable that it's still a very reliable car even with 160,000+ miles. Only thing I might note for improvement is a multi point inspection was completed including check marks in the green section for Exterior lights -- although when we got home we noticed the DS rear brake light and DS front running light were not working properly. My husband replaced the bulbs and all was good -- not sure what happened during the inspection. More

Car Review Very nice sales persons, good cars and great to test drive car before buying it. Also, the rest of the staff is very friendly for sure. Very nice sales persons, good cars and great to test drive car before buying it. Also, the rest of the staff is very friendly for sure. More

SUPER SERVICE : All the staff were exceptionally friendly and courteous while I waited for my car being repaired on recall. Rocky Walters handled the paper work : All the staff were exceptionally friendly and courteous while I waited for my car being repaired on recall. Rocky Walters handled the paper work expeditiously. More

Waiting room was freezing cold. It was only 50 degrees outside why would the air conditioning be blasting? It is nice they have food and comfortable seats. was freezing cold. It was only 50 degrees outside why would the air conditioning be blasting? It is nice they have food and comfortable seats. More

The BEST Fast and easy process with GREAT communication by ALL STAFF. Will recommend to family and friends. Nothing but positive things to say about my experie Fast and easy process with GREAT communication by ALL STAFF. Will recommend to family and friends. Nothing but positive things to say about my experience! More

Purchase Excellent service by Jim on sales will definitely recommend him to friends pushed very hard to get us into a vehicle we love and is useful for us Excellent service by Jim on sales will definitely recommend him to friends pushed very hard to get us into a vehicle we love and is useful for us More

CRV is a great car. We are very happy with our purchase and CRV exceeds our expectations. It is comfortable and fun to drive. Vijay our sales person is a nice man. We are very happy with our purchase and CRV exceeds our expectations. It is comfortable and fun to drive. Vijay our sales person is a nice man. More

Review Sales person was knowledgeable and answered all of my questions. Would come back to the dealership for my next car. Process of selling and buying we Sales person was knowledgeable and answered all of my questions. Would come back to the dealership for my next car. Process of selling and buying went well and quickly. More