Victory Honda of Muncie

While everything started out ok, and the salesman was very friendly, at the point in time the papers were signed, suddenly all promises made were forgotten. Repairs that were to be made for free were not very friendly, at the point in time the papers were signed, suddenly all promises made were forgotten. Repairs that were to be made for free were not performed or billed. The dealer then went further and became verbally abusive. The general manager witnessed this and that salesman still works there so one can only assume this type behavior is condoned from the top. Though the location of this dealer is convenient, I will certainly never use this 'convenience' again. Too risky. These guys seem like a bunch of crooks hiding behind the Honda name. On one particuarly memorable call with the sales manager he said, "I've been doing this for 10 years ..." when he described why I needed to pay for repairs that before signing he said were to be done for free. One other interesting point is I needed a tow kit and they agreed that if I paid for parts they would pay for the rest. Of course after signing they admitted the install would be done by UHaul not their own service department. So when I asked why wouldn't I just go to UHaul directly they said then I wouldn't get the discount they would get through UHaul. Upon getting the bill, I called UHaul and asked for a quote got one 10% less than the dealer was attempting to bill for. Bottom line ... STAY AWAY! More