Victory Honda of Jackson

Mike salmons was very easy to deal with With all the bad things written out there about people with bad experiences I thought I would express a good experience.I bought a car from victory Ho With all the bad things written out there about people with bad experiences I thought I would express a good experience.I bought a car from victory Honda don't remember my salesman's name but the manager Mike Salmons came in and made the buying process really easy.he introduced himself as soon as I walked in the door and was around for the whole sales process that's why I probably don't remember my sales person's name.anyway he helped us get a good deal and it was fun to purchase to come from him I would deathly recommend sending my family and friends and would come back and purchase another car in the future great job Mike Salmons and victory Honda More

Terrible Customer Service I purchased this used vehicle from Victory Honda and brought it back for a routine oil, filter and tire rotation. My experience in purchasing the car I purchased this used vehicle from Victory Honda and brought it back for a routine oil, filter and tire rotation. My experience in purchasing the car from them had not been a good one but I will share that in a separate review. I had been told when I purchased the car that they provide two yrs complimentary basic oil and filter changes and tire rotations. I had the option of purchasing a comprehensive maintenance program they call "car doc" which I declined. I showed them the sales ad for my car stating two yrs complimentary basic maintenance. When the time came , I called to schedule my oil change and service, the person i spoke with (Kevin) acted like he had never heard of this program. We talked he put me on hold and came back and told me the earliest time he had available which was Saturday. I brought my car in that day they acted like they didnt know why I was there. They acted like they had never heard of me and even kept calling me by a different name. I showed him my sales receipt, the card explaining the program (which was in the car when I bought it) and also the sales ad stating the complimentary service. He asked me if he could have them to make copies of. They asked me for all my name and phone number and I thought all that would be in their system! He came back told me it wouldn't take long and asked me to have a seat in the waiting area. I waited so long that two other people came in to get their vehicles serviced after me and had already left. Mind you I called two days before hand and made an appointment for that time! While I was waiting numerous sales people (including the ones that sold me my car ) kept walking by getting donuts or ice cream bars from the coolers. They looked at me in the waiting room and walked off never speaking. Finally Jenifer came in to tell me my car was ready and handed me the key. She gave me the work release saying they checked the car over (including air filter) and everything was fine. The next morning (Sunday) I noticed oil drips on my garage floor. It had never leaked oil before. I looked under he car thinking the drain plug was loose, but it was tight. I looked under the hood and noticed wet oil in the engine compartment. The cap was tight but oil was puddled on the block and spark plugs and down in the car frame. They had let the car over fill with oil. I checked the dip stick and with was over the plastic indicator. I cleaned it up the best I could. Later I checked the air filter. It was clogged and dirty and the box full of leaves and trash. Mind you they indicated it was checked and did not need to be replaced. When I purchased the car from them they said it had been fully serviced before being offered for sale. Obviously they "misrepresented" that as well as this was the same air filter. More

Service tried to convince me to pay for their mistake So I had my car, which was purchased from this dealer, serviced April 2015 under the complimentary maintenance program. They overfilled the engine whe So I had my car, which was purchased from this dealer, serviced April 2015 under the complimentary maintenance program. They overfilled the engine when changing the oil and spilled oil all over the engine block and car frame. I had cleaned it the best I could. They called me with a follow up survey later that week and I explained what happened. When it was time for my next oil change I went to Toyota who did a thorough check on the car and it was ok. A month later I get a mailer from Victory inviting me in for a free vehicle inspection and get re-acquainted event with free gas card. So for laughs I go back. They asked me if I had been there before. ( mind you I had my oil changed there six months before). They take my car to the service bay for inspection and I go thru the routine of meeting everyone for the 'first time'. They come back with my vehicle inspection report and tell me I have an oil leak and they need to replace the valve cover gaskets asap. I ask them to show me the leak. They show me dried oil stains on the engine block and in the grooves and asked me "will you be replacing those now or I will make and appointment for Monday! The stains were from where the same dealer spilled oil all over the engine six months before. Shamefull. I laughed and told them no thanks. More

The service department is full of condescending folks. When I questioned Jennifer, one of the service techs, a few months ago about some of their determinations about my car she referred me to the service When I questioned Jennifer, one of the service techs, a few months ago about some of their determinations about my car she referred me to the service manager, Kevin. Thought things went okay until I returned recently and was sent directly to Kevin. He suggested 1 thing to solve my problem and 1 thing to do as maintenance, which I questioned, stating that I'd heard from a mechanic that it wasn't entirely necessary. Rather than explain why the maintenance was a good idea, he then pointedly looked at me and said "Well I guess you should go to that mechanic then." Wow. Well, for some reason I let them do the first part, only to have the problem re-occur. Needless to say I wound up with Kevin again. They kept my car for days ( I did get a loaner car, which was nice) and never called me to keep me advised of the situation. When I called on Friday, they said call back Saturday. When I called back Saturday, they told me my mechanic was off until MONDAY! Then on Monday I called and heard nothing for 2 hours. I went to the dealership to check on the car only to be told "Why the information on your car just arrived on my desk!." Yeah, right. This isn't the whole story, just the highlights. I've never been treated in such a condescending manner by customer service representatives in my life. Do not allow these people to even talk to you unless you are willing to allow them to do as they please, then they are happy. If you question them, they become surly and mean. More

Deceitful...no integrity They are extremely friendly before they have your money, but drop you quick afterwards. We went in to check out used cars. Jacob was our salesman. He They are extremely friendly before they have your money, but drop you quick afterwards. We went in to check out used cars. Jacob was our salesman. He was doing good until Geng, the general manager came, working the deceitful sales schemes hard. Geng wanted to show us cars out of our price range, telling us that he would give us a good deal, which really meant he would lie about the value and selling price of the car ( which was not posted since they just got it in) to make it seem like we were getting a good deal. This was the second time we had been there in 5 years and both times we had extremely high-pressure salesman. I am ashamed to say that I let them talk me into a bad deal, which I found out after researching more that night. We didn't get to take the car home that night because it needed some work/cleaning. They did not call us to keep us informed about the progress of the car. They already had our money so why would they? I called them each night after not hearing from them. When we did call, we got transferred, sent to voicemails, and left messages never to get called back. My wife tried getting through for 15 min one day and then got hung up on by the salesman, Jacob. Then she called his cell. He answered and after realizing it was her, said "I thought it was your husband trying to call." So he was obviously trying to avoid me. A few days later, my wife was finally able to pick up the car, and it had less than a gallon of gas in it. I called back to complain about that terrible service and Geng said they usually put $10 of gas in it and that he would see about getting me a check...yeah right. I knew that would never happen. More

Repeated Overcharging and Lying Trying To Pad Service Bill This is the only Honda dealer I have to choose from or I would never go there. Every single time I have service they have tried to pad the bill charg This is the only Honda dealer I have to choose from or I would never go there. Every single time I have service they have tried to pad the bill charging for five quarts of oil on a oil change when my car only takes four quarts clearly stated in the owners manual. Improperly installing a cabin air filter so it caused a repeated buzzing vibration going down the road so I had to make a second 45 minute drive each way to have them fix when they could have fixed it right the first time and them acting and treating me with discord and friction and anger because I wanted them to fix their mistake. When I pointed out to them they once again had overcharged me for a extra quart of oil on the oil change Judy one of the service writers tried to lie saying it took 4.7 quarts and they just rounded up to five when the owners manual clearly states it is 4.2 only and when they drain the oil there is always some still within the engine and oil pan meaning if they even tried to put in anything more than four quarts they would be over filling it which is bad for the engine and then Judy tried bringing in a mechanic who said that when they have to rebuild a engine they have to pour 4.7 quarts in it to which I responded well if I ever have to have my engine rebuilt I will be sure to remember that but for now I am only having my oil changed and I don't appreciate being overcharged for a extra quart of oil more than what is called for in my owners manual and I don't appreciate being lied to and argued with trying to justify the criminal act you tried to do over charging me when I clearly caught you doing it "Again" at which point my service writer who was caught in the middle of all this took the overcharge off my bill for this oil change and for the last oil change they had done for me where I had already pointed out they had overcharged me before. How many customers are they doing this to? They should be stopped by Honda because they are giving a black eye to the whole Honda name. Like it doesn't cost enough already when you go to a dealership that they have to put extra things on your bill to charge you even more and then on top of it all not fix properly simple things like a cabin filter change so you have to make a long repeated trip there to get something fixed right they should have done the first time around. This service department is crooked and has been from the start of my experience of having to take my car there for service but there is not a another dealer within a hundred miles I can go to so unfortunately I am stuck with them for now but I advise anyone who can to avoid them like the plague because there is nothing lower in my book than a thief. Once you could say was a honest mistake but when you see the same crooked behavior again and again that is not a mistake it is a criminal enterprise that needs to be reigned in and stopped from ripping off the customers. Dealer service departments are way too expensive to begin with without them overcharging and padding the bill on top of it and doing poor work on top of that. More

Horrible experience I recently went car shopping in search of a new car. I spotted a 2016 Honda Pilot and thought I would be interested. I had bought 2 vehicles from thi I recently went car shopping in search of a new car. I spotted a 2016 Honda Pilot and thought I would be interested. I had bought 2 vehicles from this dealership when it belonged to jack pirtle and had good experiences. Anyway, my salesman was Anthony perry and geno. When we sat down to try to work out a deal, they priced the vehicle 8000.00 above the sticker price. Never had I been to a dealership and it go above the sticker price. My trade in was paid for so you would think that the amount would be less. They wanted to make a deal right then and how much do I want my payments to be! I told them from the beginning I would not make a decision without my husband and had to walk away. They also told me if I didn't buy the pilot that night, it was going to be shipped to Florida that next morning because someone in Florida a made a thousand dollar deposit on that vehicle. Why would you sell a car if someone put money down on it? I had to go to Paducah the next day and checked on the Hondas there. They did not have a 2016 pilot on their lot. I asked their salesman about this deal and showed him the paperwork. He was apologetic on behalf of Honda and was willing to help me find one. The price of all Hondas are predetermined from the factory, so if you get an exl pilot they all list for the same price unless you order them a specific way. I go back the next night with my husband. They lost the original paperwork, which I had my copy but was still 8000.00 over the sticker price on their new paperwork. They were very persistent and demanded that he talk to geno who was not there that night. The 8000.00 over the price was supposed to be a designation package. The sticker price already had a designation price included in the sticker price. We drove away and went to jonosboro Honda the next day and bought the same exl 2016 Honda Pilot and were treated like we were appreciated. What were the folks from Jackson thinking? How many people go there and get ripped off? I am going further with this! More

Excellent Service and Car Buying Experience I went in to have airbag recall done on 2002 Honda Civic and walked out with a 2015 Civic EX. Nick and Gary were excellent to work with throughout the I went in to have airbag recall done on 2002 Honda Civic and walked out with a 2015 Civic EX. Nick and Gary were excellent to work with throughout the sale. Gary went so far to make sure my wife would be happy that let me drive it 50 miles away to let my wife see it and drive it to make sure it would be perfect fit. The whole experience was relaxed, pleasurable, and satisfying. I would recommend Victory Honda to anyone looking to purchase a new vehicle. The service department was excellent as well. They went as far as to have a part overnighted on Friday and installed on the old Civic before we where there to pick it up on Saturday. More

Issue Had a slight misunderstanding after buying a car. I spoke with the manger Mike, who straightened everything out and made me a 100% happy customer. Had a slight misunderstanding after buying a car. I spoke with the manger Mike, who straightened everything out and made me a 100% happy customer. More

Very Satisfied My husband and I leased a 2014 Pilot. We got the terms and payments exactly as we wanted them. Everyone at the dealership sincerely wanted to please u My husband and I leased a 2014 Pilot. We got the terms and payments exactly as we wanted them. Everyone at the dealership sincerely wanted to please us and they made our car-buying experience a positive one. More