Victory Honda

I was very specific in what I wanted and I told them several times that I was paying cash. When I arrived the car I wanted was there but they would not honor their quote unless I financed the purchase. several times that I was paying cash. When I arrived the car I wanted was there but they would not honor their quote unless I financed the purchase. Needless to say I walked out the door. I got the same car the next day at Brown Honda in Toledo for the same price that that Victory quoted but would not honor. Do not deal with these people, they are disreputable. More

I came into the dealership looking to trade in two vehicles and purchase one used SUV. Not only did Jim help identify a great vehicle for me, he addressed my specific financial wants/needs and put tog vehicles and purchase one used SUV. Not only did Jim help identify a great vehicle for me, he addressed my specific financial wants/needs and put together a great purchase plan for me and my family. I am proud to say I am leasing a brand new Honda Pilot. The customer service that Jim demonstrated will lead me to not only become a repeat customer but will lead to my referral of him and Victory Honda to my friends and family. Thank you for valuing your customers! More

I was greeted immediately as I stepped out of my vehicle in the parking lot. Everyone was courteous and did not crowd me. I was greeted by Nick and Curtis, then shown to the vehicles I had selected from the in the parking lot. Everyone was courteous and did not crowd me. I was greeted by Nick and Curtis, then shown to the vehicles I had selected from the internet. More

Karl was excellent in handling my trade in and the purchasing of new car. He sat in the car with me and explained everything I need to know. It was worth the the trip to Monroe. Thanks purchasing of new car. He sat in the car with me and explained everything I need to know. It was worth the the trip to Monroe. Thanks More

I received prompt and courteous treatment from Mr Sanchez and all of the employees of the dealership that I encountered on my service visit. The wait time was shorter than predicted. and all of the employees of the dealership that I encountered on my service visit. The wait time was shorter than predicted. More

I went in to the dealership expecting to be jumped on by the sales staff of this dealership. My credit report shows several blemishes from my grown kids. I figured I would have to really fight to get a diff the sales staff of this dealership. My credit report shows several blemishes from my grown kids. I figured I would have to really fight to get a different car. To my amazement this wasn't the case. After talking with my salesmen I was shocked to have an offer excepted fairy quickly. I got a new vehicle and driving home with a big smile on my face. My salesmen answered all my questions. This was the best vehicle purchase experience I've ever had. More

During this visit, the team was very helpful at meeting my requests to get a new car. There was a miscommunication in which they got the wrong car from another location but they quickly ammended the situat my requests to get a new car. There was a miscommunication in which they got the wrong car from another location but they quickly ammended the situation and got me the car that I was originally promised. While I was definitely upset to have to deal with that, they went above and beyond to fix their error. I really appreciate their commitment to make me happy and get the car that I wanted. More

I am happy with my decision with the purchase of the Honda Accord. The dealership represented themselve well and took care of the entire transaction. I am looking forward to a continued relationship a Honda Accord. The dealership represented themselve well and took care of the entire transaction. I am looking forward to a continued relationship as to the care and maintence of the automobile. More

BUYER BEWARE, they pulled a total BAIT & SWITCH! If you see them list a car with a price that's too good to be true, then it is. I wasted a trip from Rochester to Monroe to see a car that was alread If you see them list a car with a price that's too good to be true, then it is. I wasted a trip from Rochester to Monroe to see a car that was already gone from the lot! I made an appointment with a salesman, Jim G., to see a specific car listed on the Internet. I asked him why the price was so low and asked if anything was wrong with the car. He said nothing was wrong, it was perfectly fine. I arrived to the appointment on time. He told me that a couple had just walked in and he needed someone else to help me while he helped them. I asked if he made 2 appointments at the same time, and he said they were walk-ins. Hmm. Bigger commission, perhaps? Whatever the reason, he had the "other Jim" help me. Long story short, here is the body of the listing I saved: "AWD and CLEAN CARFAX! ONE OWNER!. 65k Miles! Dare to compare! Who could say no to a simply great SUV like this charming-looking 2005 Honda CR-V? It scored the top rating in the IIHS frontal offset test. New Car Test Drive said it ''...with its expanded cargo and passenger volume and more mature styling...has not only caught up to its competition, but passed most of it...'' With the low mileage and meticulous upkeep on this CR-V, you can count on hearing the purr of its engine for years to come. Don't forget to ask about our Free Pick Up and Delivery program for both sales and service!" When I asked to see the car that I drove 125 miles and 2.5 hours round-trip to see, I was told that it was "all the way in the back of the lot" and others were closer. They tried to sell me a CRV that was a year older and had 25,000 more miles for the sale price as the one I wanted. Then when I pointed that out, they said the one I wanted was "dirty" and "had changed hands several times" and had "serious mechanical issues", in complete contrast to the listing. I asked why they would have a dirty car on their lot. I asked them why they didn't realize the mechanical issues earlier, and they said "from the outside it looked great, but once we looked under the hood, we realized it was in really bad shape". WHAT? You're a car dealership. Do you judge your trade-ins on the paint job and just put them out on the lot?? Lies. I insisted on seeing the car because I smelled something fishy. So as it turns out, THE CAR WASN'T EVEN THERE and had been shipped out earlier in the morning, BEFORE MY APPOINTMENT WAS EVEN MADE to see this "gem." The mythical car, a day after I raised a stink about it, is currently still listed online. So if you're looking for a pretend vehicle that is too good to be true, buy it here. I would never recommend this place to anyone. More

Did not have a good experience. Wish the old managment were still in place. In the past I have bought two cars from Victory but will not go back. They are too worried about looking young, cool and hip. were still in place. In the past I have bought two cars from Victory but will not go back. They are too worried about looking young, cool and hip. Maybe the dealers could focus on telling us about cars and not on each other. More