Victory Honda

BUYER BEWARE, they pulled a total BAIT & SWITCH! If you see them list a car with a price that's too good to be true, then it is. I wasted a trip from Rochester to Monroe to see a car that was alread If you see them list a car with a price that's too good to be true, then it is. I wasted a trip from Rochester to Monroe to see a car that was already gone from the lot! I made an appointment with a salesman, Jim G., to see a specific car listed on the Internet. I asked him why the price was so low and asked if anything was wrong with the car. He said nothing was wrong, it was perfectly fine. I arrived to the appointment on time. He told me that a couple had just walked in and he needed someone else to help me while he helped them. I asked if he made 2 appointments at the same time, and he said they were walk-ins. Hmm. Bigger commission, perhaps? Whatever the reason, he had the "other Jim" help me. Long story short, here is the body of the listing I saved: "AWD and CLEAN CARFAX! ONE OWNER!. 65k Miles! Dare to compare! Who could say no to a simply great SUV like this charming-looking 2005 Honda CR-V? It scored the top rating in the IIHS frontal offset test. New Car Test Drive said it ''...with its expanded cargo and passenger volume and more mature styling...has not only caught up to its competition, but passed most of it...'' With the low mileage and meticulous upkeep on this CR-V, you can count on hearing the purr of its engine for years to come. Don't forget to ask about our Free Pick Up and Delivery program for both sales and service!" When I asked to see the car that I drove 125 miles and 2.5 hours round-trip to see, I was told that it was "all the way in the back of the lot" and others were closer. They tried to sell me a CRV that was a year older and had 25,000 more miles for the sale price as the one I wanted. Then when I pointed that out, they said the one I wanted was "dirty" and "had changed hands several times" and had "serious mechanical issues", in complete contrast to the listing. I asked why they would have a dirty car on their lot. I asked them why they didn't realize the mechanical issues earlier, and they said "from the outside it looked great, but once we looked under the hood, we realized it was in really bad shape". WHAT? You're a car dealership. Do you judge your trade-ins on the paint job and just put them out on the lot?? Lies. I insisted on seeing the car because I smelled something fishy. So as it turns out, THE CAR WASN'T EVEN THERE and had been shipped out earlier in the morning, BEFORE MY APPOINTMENT WAS EVEN MADE to see this "gem." The mythical car, a day after I raised a stink about it, is currently still listed online. So if you're looking for a pretend vehicle that is too good to be true, buy it here. I would never recommend this place to anyone. More

Did not have a good experience. Wish the old managment were still in place. In the past I have bought two cars from Victory but will not go back. They are too worried about looking young, cool and hip. were still in place. In the past I have bought two cars from Victory but will not go back. They are too worried about looking young, cool and hip. Maybe the dealers could focus on telling us about cars and not on each other. More

This dealership should be avoided by anyone seeking to be treated as a loyal customer. I have purchased three vehicles from this dealer, and the first two times were fine, but with the new general manager, J treated as a loyal customer. I have purchased three vehicles from this dealer, and the first two times were fine, but with the new general manager, James Kroll, that has all changed. He and his sales staff misrepresented the vehicle presented to me, and have had over a month to find the vehicle I was told I was getting. I was told more than five times that I would be contacted when they could locate a suitable vehicle to replace the one they suckered me into, but their response has been inconsistent to say the least. To date, I have not been presented with a suitable replacement vehicle. I recommend that everyone avoid doing business at Victory Honda in Monroe. I wish I had known before I made the mistake of putting my trust in this dealership. I hope this helps the next person thinking as I did. You will not be treated in a friendly, fair or decent mannner. Turn around and take your business elsewhere. More