Victory Honda

I have an over 20-year relationship with the Victory Honda service department. I can easily say that the managers and personnel have always been great to work with, both in getting my vehicle serviced a Honda service department. I can easily say that the managers and personnel have always been great to work with, both in getting my vehicle serviced and coming thru in a pinch when my vehicle at the time has necessitate my needing a loaner to drive. My latest experience was when the front-right axle broke (I'm close to 300K miles on my 2013). There was no loaner car for me, so I had to get a rental, However, when I returned the rental and went back to the dealership, thinking that my car was ready, it turns out that they had discovered another issue, a leak in the transmission pan. They ordered the part, but this time they did have a loaner for me. This was really critical, because my wife was scheduled for a colonoscopy, and we couldn't be playing "musical cars" in what I was going to be driving for us. I have known Wade, the manager, for some of that time, early in my relationship with Victory Honda and more recently, as he had left for a period of time. Carissa, the customer rep who helped us in our latest visits with the Service Department, is an absolute joy, always helpful and with a beautiful smile on her face. More

Great dealership employees are professional and they go beyond and above. They try to work with you. beyond and above. They try to work with you. More

I was very pleased with the Service Department. Very professional, answered all my questions, and completed the work in a timely manner. This is my second vehicle purchase from Victory Honda in Mon Very professional, answered all my questions, and completed the work in a timely manner. This is my second vehicle purchase from Victory Honda in Monroe and I chose them again because I trust their Service Department completely. More

Mark Deters my sales guy. I’ve bought a few cars from him now and he is always great and fast. I recommend him to anybody. I’ve bought a few cars from him now and he is always great and fast. I recommend him to anybody. More

The service dept got me in ahead of schedule and completed my service in a timely manner. completed my service in a timely manner. More

Easy to make an appointment, easy to work with, staff is always helpful and friendly. always helpful and friendly. More

Pleasant, accommodating, knowledgeable, and helpful! Made the process very simple, customer service from every employee I encountered was stellar. Made the process very simple, customer service from every employee I encountered was stellar. More

Every time My ford, which they sold me, needs anything other than an oil change or tire rotation, they immediately try to send me to a ford dealer. Which to me means next time buy my vehicle some where el other than an oil change or tire rotation, they immediately try to send me to a ford dealer. Which to me means next time buy my vehicle some where else! as we are not going to honer our sales to our customers. More

Everyone was very friendly. Service was finished in a timely manner with no extra charges. Service was finished in a timely manner with no extra charges. More

They are very friendly and answer all my questions. It was the first time I was there It was the first time I was there More