Victory Honda
Monroe, MI
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Went to dealership for recall service and they had the car a week for a 2.4 hour repair. Didn’t mind that so much but every time I called to get update on car they were not responsive only apoplectic. The car a week for a 2.4 hour repair. Didn’t mind that so much but every time I called to get update on car they were not responsive only apoplectic. Then when I picked up the car it had fast food trash in it. I would have thought after they had the car for a week I could have at least gotten a free car wash if they were so apologetic. A little disappointed with the whole experience with there service mostly because they did not reach out to me to keep me informed. More
Thanks to the great sales team lead by mark deters I was able to get in a brand new Honda Civic sport . A clean and reliable car with style . More than pleased with the services provided able to get in a brand new Honda Civic sport . A clean and reliable car with style . More than pleased with the services provided More
Had a great time and was so excited to get my brand new Honda Civic thanks to Caitlin trout and Ellie!!!! Seriously would recommend going through them to get a car!! Honda Civic thanks to Caitlin trout and Ellie!!!! Seriously would recommend going through them to get a car!! More
Lying on Pricing I went in the dealership because the sales person (Maz) called me to see if I was interested in a new lease as he was trying to meet his sales budget I went in the dealership because the sales person (Maz) called me to see if I was interested in a new lease as he was trying to meet his sales budget for the month and year. I walk into the dealership hoping he would be able to crack some good deal for me, which would be the expectation of any buyer. The first time he called me in was on a Friday at lunch, when he told me he will get me a Honda Accord 2019 for under $300. I asked him that this was real given, Honda Accord's are more expensive than that. He said those are 2019's and as 2020's are out, he needs to get rid of them as fast as possible. On Friday, they didnt give me a response, instead called me in on Saturday saying the Corporate buyer is coming in and he will get me a better deal. I wasted about an hour and half at the dealership and they ended up getting me a quote of $350 a month with $1000 due at signing. Obviously I was not looking for that price and I rejected his offer, and then later texted him saying that he should have not lied to me to get me in the door. His response was very astonishing and this is what he said - "Prove it that you belong to a reasonable family and your blood is pure". He added to say that I never lied in my life. This shows the kind of sales person this dealership has and how disgusting they are when we tell them the truth. Will never buy a car from that dealership ever again in my life. More
Turned my negative into a positive Jimmy g got me out 2 upside down car loans with high interest.into a new honda civic with 1.9 interest.cant beat that.i tryed that at 3 other dealersh Jimmy g got me out 2 upside down car loans with high interest.into a new honda civic with 1.9 interest.cant beat that.i tryed that at 3 other dealerships.none could do what he did.you rock jimmy g.your golf game needs work. More
No follow up They only care up until the point your check clears or your cash is handed over. They messed up in processing my title. it took almost a month to rece They only care up until the point your check clears or your cash is handed over. They messed up in processing my title. it took almost a month to receive the title just to realize that it was defective and did not include my lienholder's information. Now I have to wait in line at the Secretary of State and pay $15 to fix their mistake. Do not go here. Who knows what else is ignored if they cannot do basic paperwork right. More
friendly, knowledgable and accomodating Jim G was very friendly. We had some things that were to be added to our new vehicle purchase and they gave us a brand new Honda to drive for the coup Jim G was very friendly. We had some things that were to be added to our new vehicle purchase and they gave us a brand new Honda to drive for the couple of days we had to wait for ours. The whole experience was very easy. Best car buying experience ever and our first Honda. Looking forward to drive it for a long time. More
Always a class act Jim G is not only a great salesmen, but an awesome person. He is always a class act and goes above and beyond to satisfy his customers. The GM also wa Jim G is not only a great salesmen, but an awesome person. He is always a class act and goes above and beyond to satisfy his customers. The GM also was a class act and did his best to make sure my experience was awesome. More
too pushy changing deals last minute they were too pushy to get me a new car instead of knowing what i really wanted and now I ended up with an overpriced lease they were too pushy to get me a new car instead of knowing what i really wanted and now I ended up with an overpriced lease More