Victory Honda Peoria

I took my CRV IN 3 times, in less than 24 hours, for a check tire pressure warning light. It wasn’t until my 3rd visit that a piece of metal was found in my tire. On the 1st visit, it was blamed on a cha check tire pressure warning light. It wasn’t until my 3rd visit that a piece of metal was found in my tire. On the 1st visit, it was blamed on a change in weather. that was reasonable. When the pressure was down 3 lbs the next AM, I believe the problem should have been discovered. On the 3rd visit, they were able to get me in to repair it - even though it was busy. I do feel that 2 visits should have been adequate. But I do appreciate it being repaired that day. More

They took care of my auto start issue and kept at it till it was fixed properly/completely it was fixed properly/completely More

We always received great service when we visit Staff is always friendly and my 4-yr old likes the play area always friendly and my 4-yr old likes the play area More

Work was more extensive so I was given a loaner. All one can ask for. All one can ask for. More

Felt like a bait and switch. Was told 199 when I scheduled. Dropped off car and it went up to 299.95. Curtis and Bryan made everything correct, but left a poor taste in my mouth. Was told 199 when I scheduled. Dropped off car and it went up to 299.95. Curtis and Bryan made everything correct, but left a poor taste in my mouth. More

I took my car for an oil change and tire rotation. I waited about an hour and 15 minutes. I waited about an hour and 15 minutes. More

We had worked with Bob Lindsey for the past 15 + years. We have purchased 8-9 vehicles/ paid cash in this time. Also used BL for service. A couple/ 3 weeks ago, we had our CRV in for repairs for We have purchased 8-9 vehicles/ paid cash in this time. Also used BL for service. A couple/ 3 weeks ago, we had our CRV in for repairs for the 1st time since the transition from Bob Lindsey to Victory. At that time, I was not aware about the change in ownership, When one of my employees went to pick it up, he was told our BL account was closed, and we had to make payment in full before taking the vehicle. My employee called me, and I talked to a lady at the service counter (not sure of her name) and explained I was not aware of the ownership change and I asked her if I could call a credit card in for payment, once I got back to my office. She said no, it had to be paid before my employee took the car. I informed her of our long relationship with Bob Lindsey. She said the bill needed to be paid before my employee could take the vehicle. She said "Its like when you go to the grocery store, you have to pay before you can take the groceries." Considering the circumstances, I felt that was a very inappropriate comment. I was driving home for lunch, I turned around and went back to my office so I could make the payment, so my employee could leave with the CRV. Was not a good first experience with your employee/ dealer. Thanks More

The multipoint inspection measured the tread on all my tires the same even though they weren't; I had a flat replaced with a new tire 3 days before that. After rotating the tires, they forgot to put the v tires the same even though they weren't; I had a flat replaced with a new tire 3 days before that. After rotating the tires, they forgot to put the valve cap back on one tire; they replaced it with a generic cap (which is too short and doesn't fit right). When asked to replace it with the original cap, they could not find it. I offered to buy the correct kind, but they told me they were 'factory valve caps' and they don't sell them...very disappointing More

John was very personable; service was efficient and priced well. I am a long time customer of this Honda dealership and continue to be pleased with the service. priced well. I am a long time customer of this Honda dealership and continue to be pleased with the service. More

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