Victory Chrysler Dodge Jeep Ram - Service Center

My Durango has been there for 3 months waiting on repairs. Told they had our loaner car ready today, and nobody in the department knew about it. Service Manager had no clue his advisor who is on vaca repairs. Told they had our loaner car ready today, and nobody in the department knew about it. Service Manager had no clue his advisor who is on vacation spoke with my husband. Very disappointed for my 1st experience using their dealership. Just to think we wanted to purchase a new vehicle with them. I'll take my sale somewhere else. More

My Review is directed to the Dealership and the Service Department, this is “service” after the sale. I took my 2021 Ram 1500 in for it’s first service since I purchased it today 3-25-23, after they prefor Department, this is “service” after the sale. I took my 2021 Ram 1500 in for it’s first service since I purchased it today 3-25-23, after they preformed the service and after I got home I couldn’t tell that my tires were actually rotated, there were no signs that they were rotated and knowing that rotating the tires increases the life of them, I questioned if they actually did as they said, being that this was on a Saturday and the service department closed once they completed their scheduled appointment’s I was unable to speak to anyone that afternoon, that’s when I left a bad review that I have since deleted, the service manager called me back on Monday morning concerning my inquiry about them doing as they said, he invited me to come by and look at a video that showed the complete service they preformed on my truck including the tire rotation. Not only did they do as they said, I was impressed with the care for the vehicle that was taken while preforming the service, needless to say I immediately apologized for my comments and the poor review I had left for them, I would highly recommend for anyone to take their vehicle to them for any service needs they may have, I know I will. Thank you Victory Dodge for the commitment to excellent service not only to vehicle service but to the customers as well. More

As I called for a week straight just to set up an appointment to get my oil changed and someone finally answered. So I set it up for a week in advance . I get there today walk in and only one employe appointment to get my oil changed and someone finally answered. So I set it up for a week in advance . I get there today walk in and only one employee working with people standing around evidently waiting. I stood there as he was surfing the net or reading a paper or something oblivious to people standing around waiting. So I walked out and will never step foot in such a poor excuse of a dealership. Buy from anywhere but here. Drive to California if you have to. You have been warned. More

Went to this dealer on several occasions as my wife’s 2017 renegade was burning oil ( 1.5 qt every 1,500-2,000 mi) they kept saying it wasn’t burning oil first visit 46,667 then 54,344 then 57,877 oil Lo 2017 renegade was burning oil ( 1.5 qt every 1,500-2,000 mi) they kept saying it wasn’t burning oil first visit 46,667 then 54,344 then 57,877 oil Low every time 😡 well went to mailbox and low and behold a recall and now Went to another dealer In Wilmington 66,466 they are replacing entire engine at a different dealer WOW Atta boy victory More

Run, run fast poor customer service ( Dwight is particularly rude) 2017 renegade burning oil 56402 burned a qt transmission banging between 2nd and 3rd gear particularly rude) 2017 renegade burning oil 56402 burned a qt transmission banging between 2nd and 3rd gear More

Don't buy from this dealer! My husband and I bought a new Pacifica from this dealer and have had nothing but problems with the van. It is unsafe to travel in and useless as a fa My husband and I bought a new Pacifica from this dealer and have had nothing but problems with the van. It is unsafe to travel in and useless as a family vehicle. The service department is terrible. Dwight the service manager refuses to warranty work and is demeaning to women. The service department never answers the phone, don’t return calls, refuses to schedule appointments. The GM Reza doesn’t reinforce customer service. They are not educated about warranties and do not know how to work on their products! Run from this dealer! More

Poor service would never buy a veh from there Bought a new jeep from this dealership I have had nothing but problems with the jeep leaking. After numerous attempts to fix it for a month the proble Bought a new jeep from this dealership I have had nothing but problems with the jeep leaking. After numerous attempts to fix it for a month the problem got worse. The GM, Reza Asobar told me he couldn't fix it and he would trade it in for a new jeep costing me. I would never buy a vehicle from this dealership again poor customer service. More

Awsome service. they know what they doing and always make sure you happy when you leave from there. jerry in service department is the best to work with out there. t they know what they doing and always make sure you happy when you leave from there. jerry in service department is the best to work with out there. tell him what issue you having and he make sure it get looked at and fixed if they find the issue. More

Horrible customer service!!! Horrible customer service, Service department is very rude and talks down to customers. The General Manager gives false promises to resolve issues whi Horrible customer service, Service department is very rude and talks down to customers. The General Manager gives false promises to resolve issues which makes you feel better, then in turn the turn out to be lies as well. I wouldn't let Victory Chrysler service my Bicycle... Negative Star Rating.... More