Victory Chevrolet

Worst service ever ,rude no communication! Charged for something and sent me home ,them knowing they did not fix the issue . Kept my car three days barely called this is the second time the ca Charged for something and sent me home ,them knowing they did not fix the issue . Kept my car three days barely called this is the second time the car was there for the same issue . I picked my car took it elsewhere and they had it fixed same day. I don’t know what the disconnect was or why they couldn’t figure it out . I even told them what I thought the problem might be . Who knows if they actually even looked at it .the woman who works there try’s to sell you on flushes and stuff your car doesn’t need . And she is extremely rude and condescending. If I could give negative stars I would. It’s a shame I bought all my cars from here and they went for all their service there as well. Not any more ! Not when another place got my car at 8in the morning called me by 830 to go over again what was wrong. Called me by 1030a and said we located the problem . Which ended up being exactly what I told victory to check for . By 330 pm at the new place my car was fixed and ready for pick up. Don’t waste your time at victory. I wish I wouldn’t have pause for the battery they told me I needed . 400 dollars I’d like back ! I can put my own battery in the only reason I agreed as they said they needed to do it to find the real problem. I’m just angry beyond angry! More

Friendly and accommodating time frame and speedily finish with good quality service and nearby facility to drop off vehicle finish with good quality service and nearby facility to drop off vehicle More

This was the most frustrating experience I have ever had when purchasing a vehicle. Joe was condescending, did not answer questions truthfully such as some things that the vehicle came with in regards to th when purchasing a vehicle. Joe was condescending, did not answer questions truthfully such as some things that the vehicle came with in regards to the particular package, how much money I would get back in rewards(found out that was less than what he told me) as well as saying that the features on the Chevy app such as remote access to the blazer is completely free and that I would never have to pay to use it. When in fact it is only free for a period of time. It was surprise after surprise and not in a good way. He does not communicate well. I felt like I was chasing after him. There were times he told me he would follow up with me to give me an update on the vehicle and I would not hear from him until after I called back. Excuse after excuse telling me how he is busy with other customers. Before signing on the vehicle I noticed scratches on it. At first he blew it off and told me I would find things if I was going to go over it with a fine tooth comb. When one simple walk around the vehicle they were noticeable. He also tried to tell me that it wasn’t a scratch, told me it needed to be rubbed out with a cloth. After me being persistent that it is a scratch he told me I could bring the vehicle back at a later time to have the scratches removed. I was told the blazer would be detailed, it was not. There were greasy fingers prints on both sides of the inside of the front doors, crumbs along the door on the passenger side where you could lay your arm as if someone had been eating in the truck. Dirt throughout on the bottom of the inside part of the doors and along the floor boards. There is a very long path of sticky goo on the inner lower part on the drivers side when you open the door looks like a strip of something was there prior and torn off. Now I have to pay to have the blazer detailed since this wasn’t done like he said it would be. Told me to hand over a card for deposit for the vehicle did not disclose how much the deposit would be until I asked. When it came time to sign papers I was being asked by the finance lady to hand over title to previous vehicle and proof of insurance on new vehicle. All of which I had just given to the sales guy Joe. At this time is when I found out AFTER I was reviewing paperwork prior to signing that the APR had increased. When I told the lady I had not been informed of this change, I was told there was nothing that they could do. I explained to her that Joe should have disclosed any changes prior to me agreeing to purchasing the vehicle. Her response was that she would speak to him so that he would have better communication moving forward. But no customer recovery was done for me. Guess they felt since they made the deal my concerns could be blown off. Also at the time of signing paperwork I was confirming that Gap coverage was included as I was told by Joe this has been factored into my monthly payment. The finance lady told me that had actually NOT be included. I will NOT be returning to this dealership for anything including any sort of maintenance and I would NOT recommend this dealership to anyone. As I mentioned earlier it was surprise after surprise, misinformation after misinformation. Beware when you ask Joe questions that he will either be condescending or get an attitude. More

Amy was curious and knowledgeable and willing to make thing understandable. Excellent work on my truck and would recommend Victory’s service department👍👍👍👍👍 thing understandable. Excellent work on my truck and would recommend Victory’s service department👍👍👍👍👍 More

Our salesman was friendly and informative and made our buy pleasant. We wouldn’t hesitate to use him again. buy pleasant. We wouldn’t hesitate to use him again. More

Oil change done in the timeframe that I was told, very happy with the service. happy with the service. More

Service was excellent! I was surprised that it was done so quickly also. I would definitely return. I was surprised that it was done so quickly also. I would definitely return. More

I had a very good experience with everyone in the service department. They called to keep me updated on what was going on. department. They called to keep me updated on what was going on. More

Very helpful and did my oil change and tire rotation in a very short time very short time More

First time at Victory Chevy. Had a great experience. will defiently be back in the future. Had a great experience. will defiently be back in the future. More