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Victorville Motors

Victorville, CA

4.7
195 Reviews

14617 Civic Dr

Victorville, CA

92394

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Showing 195 reviews

January 05, 2024

I was advised that the service with the recall would take about two hours. Turned out to be five hours.. Recommend not providing a timeline if it can't be met. More

by RUSSELLCEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Dean and Miss Nuuvali
Jan 09, 2024 -

Victorville Motors responded

Russell, We apologize for any inconvenience this may have caused and we would like to look into this further. Please reach out to us at 760-981-1572 or ksmilen@vvmtrs.com and we will be happy to assist you. Regards, Kevin Smilen General Manager

December 28, 2023

We had issues with first car, Jeremy and the sales manager, and the dealership resolved issue and put us in another vehicle with upgrades! With no extra charge. Very happy now! Thank you victorville C More

by Jeff arrieta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy commercial sales, Billy and the sales manager..sorry forgot the sales managers name.
Dec 29, 2023 -

Victorville Motors responded

Jeff, While disappointed that you had issues with your first vehicle, we're very happy to see Jeremy and our team stepped up and helped accommodate you by getting you into another vehicle at no extra charge. We're glad you are satisfied now and should you need anything else, please let us or Jeremy know. You're family.

December 19, 2023

Everyone was absolutely fabulous! I was greeted outside with a smile and courteous gentleman who directed me where I needed to go. Sergio Lugo was so professional and kind. I felt com More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Lugo
Dec 20, 2023 -

Victorville Motors responded

Judy, We couldn't be happier to see that you were greeted immediately and taken care of by Sergio and our team. Thank you so much for stopping by and for sharing your experience. Should you ever need anything in the future, please let us or Sergio know. You're family.

December 08, 2023

Excallent Service. Said what he was going to do and did what he said. A pleasure to work with. More

by rayjoyemachine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Thornton
Dec 11, 2023 -

Victorville Motors responded

Ray, We're so happy to see you received great service and you drove home satisfied. We hope your Jeep is treating you well and we are looking forward to seeing you here at your next visit. Hope you have a Happy Holidays!

December 05, 2023

Web site is terrible Dave at the service desk is great always on top of it More

by rdbuelna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Thornton
Dec 06, 2023 -

Victorville Motors responded

We're very happy to see Dave provides you with great service. Please let us know where we can improve in regards to our website, as we want the online experience to be just as seamless for our guests as their service experience is here.

November 30, 2023

Victorville Motors had a large selection of vehicles to choose from and provided quick and courteous service. More

by luvbug18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Grecco, Jimmy & Brian
Dec 01, 2023 -

Victorville Motors responded

We are very happy you were satisfied with both our selection of vehicles and quality of service. Thank you for the opportunity to earn your business and congrats on your new ride. We hope it's treating you well thus far and we hope to work together again in the future.

November 13, 2023

Working with everyone on the team is always great. They were able to get the vehicles we needed quickly and always go above and beyond. More

by jonm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Jeffries
Nov 14, 2023 -

Victorville Motors responded

Jon, We appreciate you being part of our Victorville Motors Family and we're happy that our team does a great job getting you into the vehicles that you deserve. Thank you so much for your loyalty to us here and we look forward to many more years of working together.

November 11, 2023

They were great at their job. The radio works great. The job was clean and I enjoyed being back in my Jeep. More

by Egg2watts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky.
Nov 13, 2023 -

Victorville Motors responded

It's a pleasure to read this and we're very happy you received the quality service that you deserved. Thank you for choosing us here for your Jeep needs and thank you so much for taking the time to share this.

November 11, 2023

The dealership was very organized, the work was completed right the first time, and I felt they valued me as a customer. More

by Kamran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meyer
Nov 13, 2023 -

Victorville Motors responded

Kamran, We take great pride in providing quality service and we couldn't be happier that you received just that. Thank you for both your business and your review and we look forward to taking care of you and your Jeep again in the future.

October 23, 2023

Took my truck in for an oil leak covered under the extended warranty Victorville motors had the truck for 16 days for a 4 hour job no communication between service writer never answered the phone neve More

by ktmthomas65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haleigh nuuali
Oct 23, 2023 -

Victorville Motors responded

Good afternoon. As mentioned when you spoke to our Service Manager, there was some miscommunication on our part. We do apologize for the less-than-perfect experience and thank you for your feedback. We will use this as an opportunity to improve. Thank you.

Oct 24, 2023 -

ktmthomas65 responded

There was no miscommunication the mechanic should have been fired I am still finding loose bolts the service rider never return phone calls our text .u don't give back a truck with oil all over it no antifreeze in it and charge for a oil change that u don't do iam a retired mechanic I would have been fired if I left a vehicle like that

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