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Victorville Motors

Victorville, CA

Overview
Reviews
4.7
195 Reviews
Call Dealership (760) 981-1500

14617 Civic Dr

Victorville, CA

92394

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Showing 195 reviews

April 28, 2024

Excellent service department. My service advisor, Jose M. is outstanding. Only factory trained mechanics for my vehicles. More

by Cisco2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José Molina
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Apr 29, 2024 -

Victorville Motors responded

Cisco, We appreciate you choosing us here for your vehicle needs and we're very happy to see Jose takes great care of your Jeep. We hope it's treating you well and we can't wait to continue to provide you with this same 5-star service for years to come. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

April 12, 2024

Worst dealer ship I ever dealt with every time I take my vehicles yes I have four its the same story I have recalls on all my vehicles aways saying that the parts on restricted order at this time. I will ne More

by tsummers697
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All
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Apr 15, 2024 -

Victorville Motors responded

We are sorry to see you had a 1-star experience. Unfortunately, without a name, we are unable to look into your previous visits. Please reach out to us at your earliest convenience at 760-981-1572. Thank you. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

April 05, 2024

People are friendly, I like the service they give when they receive your car. But I'm not happy. My trunk door light still doesn't work and it still brings a sound in the differential. More

by Beatriz Limon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Lewison
Report | Print
Apr 09, 2024 -

Victorville Motors responded

Beatriz, Thank you for this 4-star rating. Please reach out to us at 760-981-1572 to schedule an appointment to address the trunk door light and sound concerns. Thank you. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

April 01, 2024

Have purchased several vehicles from this dealership. Staff is very knowledgeable and has always provided a great experience More

by chris.matyseck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Hornsby
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Apr 01, 2024 -

Victorville Motors responded

Chris, Thank you so much for your loyalty to us here. We're incredibly lucky to have you as a valued customer and we can't wait to continue to help with all of your vehicle needs for years to come! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

April 01, 2024

Always Friendly staff and we appreciate all the hard work everyone puts in! I would recommend to anyone. More

by rbicindy
Recommend Dealer
Yes
Employees Worked With
Sergio
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Apr 02, 2024 -

Victorville Motors responded

Thanks so much for choosing us here for all of your vehicle needs. It's great to see our team works hard to take great care of you and you drive home happy each time. Can't wait to see you here at your next visit. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

March 28, 2024

Thank you for the quick fix on my dad's Jeep. He does all his business at the dealership. More

by Jonny U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celena and Haliegh
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Mar 29, 2024 -

Victorville Motors responded

It's our pleasure, Jonny! Glad we could return his Jeep to him promptly. Please thank him on our behalf for choosing to do business with us and thank you for taking the time to share this positive feedback. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

March 23, 2024

Friendly and very helpful, excellent customer service I can’t say anything negative with the service they provide. More

by mikehettinga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave, Thornton
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Mar 25, 2024 -

Victorville Motors responded

Mike, We couldn't be happier to see that you receive the best service possible here and you drive home satisfied. Thank you so much for choosing us for your vehicle needs and thank you for this 5-star review. We can't wait to work together again in the near future. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

March 23, 2024

Great Dealership, family has purchased vehicles in the not too distant past there, three this year alone, two Chargers and a Challenger. Received fair deals on all vehicles, or we wouldn't have been retu More

by gthaven46
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Smilen, Ruben Cotto, Jimmy Vecrra, Jonathan Grecco
Report | Print
Mar 25, 2024 -

Victorville Motors responded

Thank you so much for being a valued customer! We're lucky to have your family as part of our Victorville Motors Family and we would like to congratulate you on your new Challenger. We're glad you're loving it thus far and we can't wait to continue to work together for years to come. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

March 14, 2024

Always great service, quick and easy appointments and friendly staff! Celena is the best! Highly recommend! More

by 8tmsgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celena
Report | Print
Mar 15, 2024 -

Victorville Motors responded

Thank you so much for choosing us here for your service needs. It's a pleasure to see Celena and our team provide you with prompt and quality service and you drive home satisfied. We hope your vehicle's treating you well and we can't wait to see you here at your next visit. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

February 28, 2024

Service writers are Always friendly and very helpful! I would recommend for any service needs. More

by rbicindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean, and Sergio
Report | Print
Feb 28, 2024 -

Victorville Motors responded

Thanks so much for choosing us for your vehicle needs and thank you for this 5-star review! We couldn't be happier that our service team always takes great care of you and your vehicle and you drive home happy each time. See you at your next visit! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

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