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Victorville Motors

Victorville, CA

Overview
Reviews
4.7
177 Reviews
Call Dealership (760) 981-1500

14617 Civic Dr

Victorville, CA

92394

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Showing 177 reviews

January 20, 2024

Hailey and everyone where very nice ! ! Thank you for your help and support on my vehicle More

by dnssdnssheehanheehan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey and Dave
Report | Print
Jan 22, 2024 -

Victorville Motors responded

It's our pleasure! It's great to see Hailey and our team took great care of you and your truck. We hope it's treating you well and we look forward to servicing it again in the future. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

January 15, 2024

The staff was great Mo helped me find a good deal on a charger I wanted! More

by Rmrzant
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo and Christian
Report | Print
Jan 15, 2024 -

Victorville Motors responded

Congrats on your new Charger! It's great to see Mo ensured you got a good deal and you drove home satisfied. Welcome to the family and we can't wait to see you here at your first service visit. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

January 05, 2024

I was advised that the service with the recall would take about two hours. Turned out to be five hours.. Recommend not providing a timeline if it can't be met. More

by RUSSELLCEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Dean and Miss Nuuvali
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Jan 09, 2024 -

Victorville Motors responded

Russell, We apologize for any inconvenience this may have caused and we would like to look into this further. Please reach out to us at 760-981-1572 or ksmilen@vvmtrs.com and we will be happy to assist you. Regards, Kevin Smilen General Manager

December 28, 2023

We had issues with first car, Jeremy and the sales manager, and the dealership resolved issue and put us in another vehicle with upgrades! With no extra charge. Very happy now! Thank you victorville C More

by Jeff arrieta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy commercial sales, Billy and the sales manager..sorry forgot the sales managers name.
Report | Print
Dec 29, 2023 -

Victorville Motors responded

Jeff, While disappointed that you had issues with your first vehicle, we're very happy to see Jeremy and our team stepped up and helped accommodate you by getting you into another vehicle at no extra charge. We're glad you are satisfied now and should you need anything else, please let us or Jeremy know. You're family.

December 19, 2023

Everyone was absolutely fabulous! I was greeted outside with a smile and courteous gentleman who directed me where I needed to go. Sergio Lugo was so professional and kind. I felt com More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Lugo
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Dec 20, 2023 -

Victorville Motors responded

Judy, We couldn't be happier to see that you were greeted immediately and taken care of by Sergio and our team. Thank you so much for stopping by and for sharing your experience. Should you ever need anything in the future, please let us or Sergio know. You're family.

December 08, 2023

Excallent Service. Said what he was going to do and did what he said. A pleasure to work with. More

by rayjoyemachine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Thornton
Report | Print
Dec 11, 2023 -

Victorville Motors responded

Ray, We're so happy to see you received great service and you drove home satisfied. We hope your Jeep is treating you well and we are looking forward to seeing you here at your next visit. Hope you have a Happy Holidays!

December 05, 2023

Web site is terrible Dave at the service desk is great always on top of it More

by rdbuelna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Thornton
Report | Print
Dec 06, 2023 -

Victorville Motors responded

We're very happy to see Dave provides you with great service. Please let us know where we can improve in regards to our website, as we want the online experience to be just as seamless for our guests as their service experience is here.

November 30, 2023

Victorville Motors had a large selection of vehicles to choose from and provided quick and courteous service. More

by luvbug18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Grecco, Jimmy & Brian
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Dec 01, 2023 -

Victorville Motors responded

We are very happy you were satisfied with both our selection of vehicles and quality of service. Thank you for the opportunity to earn your business and congrats on your new ride. We hope it's treating you well thus far and we hope to work together again in the future.

November 13, 2023

Working with everyone on the team is always great. They were able to get the vehicles we needed quickly and always go above and beyond. More

by jonm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Jeffries
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Nov 14, 2023 -

Victorville Motors responded

Jon, We appreciate you being part of our Victorville Motors Family and we're happy that our team does a great job getting you into the vehicles that you deserve. Thank you so much for your loyalty to us here and we look forward to many more years of working together.

November 11, 2023

They were great at their job. The radio works great. The job was clean and I enjoyed being back in my Jeep. More

by Egg2watts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky.
Report | Print
Nov 13, 2023 -

Victorville Motors responded

It's a pleasure to read this and we're very happy you received the quality service that you deserved. Thank you for choosing us here for your Jeep needs and thank you so much for taking the time to share this.

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