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Victorville Motors

Victorville, CA

Overview
Reviews
4.7
178 Reviews
Call Dealership (760) 981-1500

14617 Civic Dr

Victorville, CA

92394

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Showing 178 reviews

May 21, 2024

The team is very professional and friendly. Jeep service is on time and always well done. More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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May 22, 2024 -

Victorville Motors responded

Denise, We are so lucky to have you as a valued customer and we appreciate you choosing us for all of your Jeep needs. We're glad you receive both prompt and quality service here and we look forward to continuing to work together for years to come. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

May 12, 2024

I was given an appointment the very next day for oil change and it was done promptly and professionally. More

by Asanteliz44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celena Rojas
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May 13, 2024 -

Victorville Motors responded

We're happy to see our team was able to accommodate you in a timely manner and you drove home satisfied. Thank you so much for both your business and your review. We hope your Jeep is treating you well and we hope to work together again in the future. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

May 02, 2024

The deciding factor for me to purchase a new Jeep at Victorville Motors was that Jeff Meyer is still running the service & parts departments. I didn’t buy my Jeep Wrangler there years ago but I took it More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meyer
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May 02, 2024 -

MB responded

The deciding factor for me to purchase a new Jeep at Victorville Motors was that Jeff Meyer is still running the service & parts departments. I didn’t buy my Jeep Wrangler there years ago but I took it there for service. Back then Jeff was a service writer but I could just tell he wasn’t going to remain a service writer for long. He’s honest and he doesn’t promise anything that can’t be delivered. He genuinely listens to a customers concerns and takes an issue head on. There’s hundreds of Jeep dealerships in California but you only spend a day with the salesperson. A good service department is what’s important to me and Victorville Motors without a doubt has the best because of Jeff Meyer.

May 02, 2024 -

Victorville Motors responded

MB, We are incredibly lucky to have Jeff on our team and it's no surprise to see that he has taken such great care of you over the years and because of this you ended up purchasing your new Jeep here at Victorville Motors. We appreciate the opportunity to help with all of your vehicle needs and we look forward to continuing to serve you for years to come. Hope you're loving your new Jeep thus far. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

April 28, 2024

Excellent service department. My service advisor, Jose M. is outstanding. Only factory trained mechanics for my vehicles. More

by Cisco2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José Molina
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Apr 29, 2024 -

Victorville Motors responded

Cisco, We appreciate you choosing us here for your vehicle needs and we're very happy to see Jose takes great care of your Jeep. We hope it's treating you well and we can't wait to continue to provide you with this same 5-star service for years to come. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

April 12, 2024

Worst dealer ship I ever dealt with every time I take my vehicles yes I have four its the same story I have recalls on all my vehicles aways saying that the parts on restricted order at this time. I will ne More

by tsummers697
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All
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Apr 15, 2024 -

Victorville Motors responded

We are sorry to see you had a 1-star experience. Unfortunately, without a name, we are unable to look into your previous visits. Please reach out to us at your earliest convenience at 760-981-1572. Thank you. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

April 05, 2024

People are friendly, I like the service they give when they receive your car. But I'm not happy. My trunk door light still doesn't work and it still brings a sound in the differential. More

by Beatriz Limon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Lewison
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Apr 09, 2024 -

Victorville Motors responded

Beatriz, Thank you for this 4-star rating. Please reach out to us at 760-981-1572 to schedule an appointment to address the trunk door light and sound concerns. Thank you. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

April 01, 2024

Have purchased several vehicles from this dealership. Staff is very knowledgeable and has always provided a great experience More

by chris.matyseck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Hornsby
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Apr 01, 2024 -

Victorville Motors responded

Chris, Thank you so much for your loyalty to us here. We're incredibly lucky to have you as a valued customer and we can't wait to continue to help with all of your vehicle needs for years to come! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

April 01, 2024

Always Friendly staff and we appreciate all the hard work everyone puts in! I would recommend to anyone. More

by rbicindy
Recommend Dealer
Yes
Employees Worked With
Sergio
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Apr 02, 2024 -

Victorville Motors responded

Thanks so much for choosing us here for all of your vehicle needs. It's great to see our team works hard to take great care of you and you drive home happy each time. Can't wait to see you here at your next visit. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

March 28, 2024

Thank you for the quick fix on my dad's Jeep. He does all his business at the dealership. More

by Jonny U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celena and Haliegh
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Mar 29, 2024 -

Victorville Motors responded

It's our pleasure, Jonny! Glad we could return his Jeep to him promptly. Please thank him on our behalf for choosing to do business with us and thank you for taking the time to share this positive feedback. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

March 23, 2024

Friendly and very helpful, excellent customer service I can’t say anything negative with the service they provide. More

by mikehettinga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave, Thornton
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Mar 25, 2024 -

Victorville Motors responded

Mike, We couldn't be happier to see that you receive the best service possible here and you drive home satisfied. Thank you so much for choosing us for your vehicle needs and thank you for this 5-star review. We can't wait to work together again in the near future. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

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