Victorville Motors

Service Department I just purchased a $37,000 Jeep Compass about a year ago, I needed to have something replaced because I broke a panel covering the speaker. Well I was I just purchased a $37,000 Jeep Compass about a year ago, I needed to have something replaced because I broke a panel covering the speaker. Well I was only charged for the part, their gesture. I agreed and I only paid a small $40 fee for the part, no charge for installing it. They wouldn't charge to install, still within the 36,000. Well I left thinking that was that. I go to wash my car and realize that one of the service members thought it would be funny if they literally tried to rip off another panel, this time by my electric seat controls. I was so upset, went to talk to someone in management. They agreed to replace it, after this was completed as last time something just happened to be broken, I re-checked the car and something else was broken. Seems that this dealership is trying to make me return again and again for nothing to warranty out the parts and make money off the Jeep that way. I don't have time to just spend at the dealership and do NOT appreciate them breaking something else every time I get something fixed. Avoid doing business with these people. Thinking back, I can absolutely say confidently that when I purchased this vehicle I was abruptly OVERCHARGED!! More

HORRIBLE REPAIR AND CUSTOMER SERVICE I took my car in for repairs, had to bring it back again and found out warranty was never submitted! Lazy & unprofessional service advisor!!! I I took my car in for repairs, had to bring it back again and found out warranty was never submitted! Lazy & unprofessional service advisor!!! I More

Avoid at all costs. Paid them $110 to take my Dodge Viper for a xxxxing joyride. I brought my Dodge Viper in for a slave cylinder replacement. They replaced it and th Paid them $110 to take my Dodge Viper for a xxxxing joyride. I brought my Dodge Viper in for a slave cylinder replacement. They replaced it and then took the car for a 2 mile road test to test it. That seemed to be fine so I brought the car back a month later because of a noise. I personally took the shop foreman on a drive so he could hear the noise. I then left the car with them for one day so they could diagnose the cause. At this point they took it upon themselves to take my Dodge Viper for a 24 mile joyride doing god knows what. As if a 24 mile joyride and 2 and a half gallons of wasted gas wasn't enough. They then decided to lie on my receipt and put the wrong mileage. Saying they only drove 10 miles for a "road test". There was no reason to take the car out again. They already heard the noises when I drove them. Even if they did want to take it out, anything more than 2 miles around the block is excessive and unnacceptable. Apparently they think I'm a moron and don't watch mileage. I have given the dealership 3 grand in services and they thank me for my business by racing off in my $50,000 car for their own xxxxing amusement. Total violation in trust. This dealership has absolutely no respect for their customers and their cars and no integrity whatsoever. I will never do business with them again. I wish I could give 0 stars. Avoid at all costs. More

2nd Vehicle in less than 2 years My wife and I just purchased a Durango, and I believe we received a good deal, maybe not the best deal you could get, like you would on a holiday, but My wife and I just purchased a Durango, and I believe we received a good deal, maybe not the best deal you could get, like you would on a holiday, but a good deal. They just had the right vehicle at the right time. They were honest and stuck with the Truecar price and then some. It was a great experience. A year ago I bought a challenger from them, and after having the greatest car buying experience, I knew I would be back. Even the service department does a fantastic job, and is much faster than Valley Hi, which is the the worst dealership to plague the high desert since Robin Pellisiere left, or Rancho which is slow, but still better than Valley Hi. I really cannot say enough good things, and I normally hate doing reviews, but I will most definitely buy from them in the future. More

worst car buying experience ever When i came i was coming back from my tour in korea i had my dad buy a car for me from his so called freind who is a manager there the salesmen we Bo When i came i was coming back from my tour in korea i had my dad buy a car for me from his so called freind who is a manager there the salesmen we Bought the Lincoln aviator from took advantage of the fact that we trusted this so called friend. I've had this xxx not but a year and a half and ive Have had multiple problems already, I tried to trade it in and got told I would need to put $8,000 down because I was upside down by about 6 grand. With all the problems it has the best compensation they can give is a loaner car for free but I would have to pay for all the work to be done needless to say I'm stuck in a price of xxxx with no way out More

Refused to sell car for the price on the window and claimed it was a mistake then tried to up the price 10 thousand. Dealer should of honored price since it was there mistake. I think it was a scam to claimed it was a mistake then tried to up the price 10 thousand. Dealer should of honored price since it was there mistake. I think it was a scam to get people in the door. Called corperate hopefully they make it right butnot holding my breath. More

We bought a used 2005 dodge durango. Beautiful and in prestine condition. We were given two car keys. Upon arriving home we discovered only one of the keys worked. We immediately contacted and notified prestine condition. We were given two car keys. Upon arriving home we discovered only one of the keys worked. We immediately contacted and notified our salesperson (Earl, he was very courteous to us) that one of the keys did not work. He said bring it on down, and the service dept would take care of it. Next day (11/29)we bring in the keys as stated and were told by a young man at the service dept that we had to pay over $200 to fix the key. (Excuse me, but we are not talking about a key that opens the White House). My wife explained and pleaded that we just got the keys with our recently purchased vehicle and it did not work. According to the young technician, his boss insisted that we be charged. Further, adding insult to injury, he told my wife that we may have damaged the key by accident, hence, justifying the outrageous key repair fee. My wife asked to speak with sales manager Bret. Before being allowed to speak to Bret, she was told that if the sales department (in the same dealership mind you) would like to pick up the tab, then that is their option to take it out of their department budget. I thought a dealership worked together as a team. We initially believed that this dealership had a genuine team of sales and service personnel that was exempt from the mystic of auto dealerships rolling out the red carpet- with many strings hidden and attached underneath. But, unfortunately, our recent experience with how a customer is treated after the sale makes us believe otherwise. I hesitated to buy American due to the notorious quality of the cars I have had in the past versus the more reliable and quality Japanese cars. This Durango purchase was my attempt at trusting the newer genre of American made cars. Sure, after much unecessary persistence (and assistance from Bret), we finally got our key repaired free of charge. But, I sure hope that my vehicle remains better built than the teamwork and service my wife and I had just witnessed at the Victorville Motors (Dodge & Chrysler) dealership. Does this apply to all personnel working at the delarship ? No, but our first impression is definitely tarnished. For the record, my wife and I did not accidentally or intentionally damage the key. It was broken to begin with. Would I recommend and/or purchase my next family vehicle from this same dealership?......a disappointing, No. More