Victorville Motors

Please go somewhere else!11 Five years ago, I was shopping for a new car, and I went to Victorville Motors. The sales staff was terrible, and full of you know what. I ended up go Five years ago, I was shopping for a new car, and I went to Victorville Motors. The sales staff was terrible, and full of you know what. I ended up going to Moss Brothers Dodge, in Moreno Valley. Moss Brothers Dodge Sales Personal, were totally opposite of Victorville Motors. I ended up purchasing two new vehicles, within a 4 day period. Fast forward to March 2017. The TPMS light came, and I took the carin for service at Victorville Motors. The service Department, replaced the passenger side airbag (Recall item), and just reset the TPMS light. After picking up the car, the light came back on within five(5) miles. I went back to the dealer, and was given an appointment. I took the car back in for service on a Tuesday morning. Around noon Wednesday, I received a call from the dealership, informing me that they had wreaked my car. They started repairing my car before I could see it, attempting to cover up the damage. They gave me a rental car for a week. I got the car back, and a week later the light came back one. Today my car is back in the dealership over night, and they don't know what's wrong with it. They don't even know, if I am getting it back tomorrow. Run from this dealership!!!!! More

Can't beat it Usually when you go to a dealer you have to watch out because they can be sneaky...that is not the case at Victorville Motors. I can't begin to explai Usually when you go to a dealer you have to watch out because they can be sneaky...that is not the case at Victorville Motors. I can't begin to explain how happy I am with my new Wrangler but even more with the service I received. They really do take good care of you, it feels like VIP service. I got a tour around the entire place while my paperwork was in progress which took that awful waiting period away. A special thank you to Tommy, Fernando, and Jonathan (who took me on a small dirt course in the jeep, that was awesome!) I remember when I was younger this place was small and now they're a huge dealership, I recommend them to anyone!!! More

Worst service department!!! I have taken my truck to Victorville motors 6 times for the same problem and they always say nothing is wrong. The management gives my the runaround, I have taken my truck to Victorville motors 6 times for the same problem and they always say nothing is wrong. The management gives my the runaround, and the last time I went in there they accused me of sabotaging my own vehicle. More

Service dept is run without ethics My car had a turbo to get replaced. They said the coil packs and spark plugs were destroyed and it was 450 dollars. I refused service. They said (upsa My car had a turbo to get replaced. They said the coil packs and spark plugs were destroyed and it was 450 dollars. I refused service. They said (upsale) why don't you get all four coil packs and 8 spark plugs replaced for 758 dollars. I again said no. They waited a few days and told me the ignition switch had broken and now the car doesn't run at all. The cost is 395.00. This was the last straw, I filled out a complaint with the Bureau of Automotive Repair and intend to sue them in small claims court. James Meyer is the new Service Manager and has been sued and lost for unnecessary repairs to me is stealing. More

Poor Customer Service If you have an option to Buy or Service your vehicle elsewhere, DO IT!! If your still under factory warranty and have to use these guys, I'm sorry, I' If you have an option to Buy or Service your vehicle elsewhere, DO IT!! If your still under factory warranty and have to use these guys, I'm sorry, I'm in the same boat with you.. My main complaints are that the dealership really seems to just not care about there customers. First, all of there vehicles have a mark-up, every single one. That up-front is a warning sign that these guys are price gouging. Second, they don't really negotiate, they may lower there marked up price to the factory sticker price, but anything more, forget it. I tried to purchase a new Jeep Wrangler and asked if they would price match a dealer down the hill. They would not, so, I purchased down the hill. Third, the wait times for a shuttle are to long, sometimes over an hour and the new car salesman harass you while your in the TV / Waiting room. The shuttle driver is very nice, but you can tell is overworked and underpaid, probably makes minimum wage. The shuttle itself is the lowest model Dodge Caravan, NO rear air conditioning, NO power sliding doors, NO factory navigation for the driver, and your packed like a sardine in the Van because by the time the shuttle arrives there are so many people that need a ride. If your the last one in, You might not be home for another hour. You would think a dealership would want to put there best foot forward, but No, not this one! Some of the Service advisers are nice and pleasant to work with but the company in whole really makes you feel poorly inside. I know businesses are in business to make money, but when I service or buy from Toyota, I don't feel this way. Victorville Motors Truly Doesn't care about you, just greed!! More

Nothing but problems I took my Chrysler 300 in to replace the drivers side air bag. Since then I've had nothing but problems. Had to replace the battery. My radio won't tu I took my Chrysler 300 in to replace the drivers side air bag. Since then I've had nothing but problems. Had to replace the battery. My radio won't turn off automatically. And car battery keeps losing juice. Something is draining it. I've driven this car since it was new, that's been 9.5 years!! More

NEGATIVE STARS If there was a way to give negative stars to a company than i would gives these crooks a negative Infiniti star. I was in the military and they IMMEDI If there was a way to give negative stars to a company than i would gives these crooks a negative Infiniti star. I was in the military and they IMMEDIATELY took advantage and sold me this car that had MULTIPLE recalls on it it stopped working two weeks after I bought it. The interest rates was RIDICULOUS AS HECK. They sold the first car I wanted didn't even call me to let me know, i had already purchased insurance and everything. If that dealership goes out of business i think i might have a party!! More

Service Department is Horrible! My kids and I were stranded in 122 degree weather and had to have our new truck towed because their service department does not do their job. Our truc My kids and I were stranded in 122 degree weather and had to have our new truck towed because their service department does not do their job. Our truck was towed to a small Dodge dealership and they were shocked that VVMotors did not catch the flags that were showing to update when my truck was just in there weeks before. I am totally disgusted with the lack of care from VVMotors! More

This dealership is a JOKE Gas tank was replaced under warranty. Drove to Fresno had a waterfall of fuel leaking when I got there. Took it to the local dealership in Fresno, the Gas tank was replaced under warranty. Drove to Fresno had a waterfall of fuel leaking when I got there. Took it to the local dealership in Fresno, they said the fuel pump housing was cracked, Done while replacing fuel tank. Tried to get Chrysler or Victorville motors to reimburse me the $500 I spent in Fresno to get it fix, Victorville claims they had nothing to do with a cracked fuel pump housing even though they took it off the old tank and put it on the new tank and Chrysler position is the don't cover workmanship. Next I will try Barstow for service. More

WHAT A RIP OFF It's nice to know that Victorville Motor is all about getting their money and not at all concerned with customer satisfaction. Bought a used Durango f It's nice to know that Victorville Motor is all about getting their money and not at all concerned with customer satisfaction. Bought a used Durango from them and took it in multiple times for electronic issues and and they said they had it fixed. Now here I am less than 5,000 miles on it and the AC hisses and doesn't work, the vehicle can't tell if the keys are in it to start it, leaking coolant and it's making and awful grinding/knocking sound when it's running. Had it for about 5 months and they tell me I should've bought and extended warranty. This isn't the place to buy a used vehicle, seems to me like the get them barely running long enough so that you can't say they'really a lemon... Don't get robbed by these crooks, they don't stand behind their product. More