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Victor Chrysler Dodge Jeep Ram
Victor, NY
13 Reviews
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Showing 13 reviews
October 23, 2024
Would give negative rating for customer service if I could. No concern for customer needs, poor attention to detail and blatant lying. Was told our car would be taken care of within week when we had it could. No concern for customer needs, poor attention to detail and blatant lying. Was told our car would be taken care of within week when we had it towed for maintenance issue. The next day was informed they couldn't even look at our car for two more weeks and have no loaners available. Spoke with two "leaders" - neither of which cared to actual help find a workable solution and told me that my experience "did not matter". Looking at other reviews on the service provided, will eagerly pay out of pocket to have car serviced elsewhere. Should have done more research in advance but think we dodged a bullet getting our car out of here ASAP. More
by elisek
Employees Worked With
Mathew Brewer
March 28, 2024
I cannot say enough fabulous things about the team at Victor Chrysler! The dealership is absolutely gorgeous. I recently had a service appointment, the service writer went above and beyond for me. I was Victor Chrysler! The dealership is absolutely gorgeous. I recently had a service appointment, the service writer went above and beyond for me. I was updated throughout the entire appointment. During my wait, I was able to get some work completed on my laptop in their beautiful customer lounge. The whole experience was fantastic. I highly recommend this group. More
by cattrz
Employees Worked With
Mathew Brewer
March 27, 2024
I just purchased my second jeep wrangler from these guys. The customer service and whole transaction is always flawless. As a woman shopping for a vehicle can be intimidating and scarey, but these guys pay The customer service and whole transaction is always flawless. As a woman shopping for a vehicle can be intimidating and scarey, but these guys pay attention to every detail, they never made me feel stupid for asking certain questions and were very accommodating for my every need. The integrity and respect I received from the minute I spoke to a phone rep,Tegan to my salesman Kevin and even spoke to the service manager Martin . Every single person made me even more convenient in my purchase. Great job!!!! More
by kbeniamino
Employees Worked With
Martin,Kevin,Tegan , Mathew Brewer, Ed Newell, Nick Polisseni, Brad Wood, Tyler Riedl, Benjamin Kristoff
August 13, 2021
The team at Victor Chysler Dodge Jeep Ram was fantastic. Matt Brewer, Dave Hilner, Ed, Nick, plus Matt and Dylan in service made the buying process of my 21 Charger Hellcat absolutely seamless. Will be re Matt Brewer, Dave Hilner, Ed, Nick, plus Matt and Dylan in service made the buying process of my 21 Charger Hellcat absolutely seamless. Will be recommending this dealership to all of my family and friend that are in the market. Thank you! More
by Roccojm
Employees Worked With
Dave Hilner, Dylan, Matt Yeskey, Mathew Brewer, Ed Newell, Nick Polisseni
May 08, 2021
Eddie over at Victor Chrysler dodge jeep ram was great! I asked about a truck on Tuesday and was driving off the lot Friday morning, process was fast and easy. As far as dealerships I felt an honesty was I asked about a truck on Tuesday and was driving off the lot Friday morning, process was fast and easy. As far as dealerships I felt an honesty was a top priority and that’s always a concern when getting your next vehicle. More
by Ryan.wile750
Employees Worked With
Ed Newell
May 08, 2021
Matt and the service department do a great job. We currently own four Chrysler products and service them all in Victor. The entire group is knowledgeable in the area of service have always been prompt currently own four Chrysler products and service them all in Victor. The entire group is knowledgeable in the area of service have always been prompt in scheduling our service and getting it done. More
by Jason Keeley
Employees Worked With
Matt Yeskey
May 08, 2021
Matt and his crew were so helpful and responsive when we took our vehicle there. It's so hard to find a mechanic that is honest, and trustworthy. But these guys have been nothing but that! If you want peace took our vehicle there. It's so hard to find a mechanic that is honest, and trustworthy. But these guys have been nothing but that! If you want peace of mind and a job well done come here! More
by Greyes
Employees Worked With
Matt Yeskey
May 08, 2021
Mr Newell was instrumental in putting me into the Jeep of my dreams. With credit being a problem with me, he went above and beyond his job of helping me out. Awesome! my dreams. With credit being a problem with me, he went above and beyond his job of helping me out. Awesome! More
by chuckcrome1
Employees Worked With
Ed Newell
