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Vicksburg Chrysler Dodge Jeep RAM

Vicksburg , MI

4.2
100 Reviews

13475 Portage Rd

Vicksburg , MI

49097

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Showing 100 reviews

March 01, 2020

"Edited Reveiw"... I regretfully bought a used Kia from Vicksburg one week ago. They told me that he would have the car serviced. It was a lie. I looked under the hood again. The fluids were still low. The More

by Andrew
Recommend Dealer
No
Employees Worked With
Steve Sarna, Dave Campbell
Mar 02, 2020 -

Vicksburg Chrysler Dodge Jeep RAM responded

Andrew, We do have new vehicles, certified vehicles and like new vehicles that are 1 to 5 years old available. Although they are not $1000, this cash can be used as a down payment. We inspect and service all retail vehicles that we sell and we make all vehicles available for inspection by your mechanic prior to any purchase. In this case, the individual that actually purchased this vehicle stated that he is a mechanic. He was giving an opportunity to inspect the vehicle during the second test drive. If you or your family is in any way dissatisfied with last week’s purchase of the 12 year old vehicle, please return it in the same condition tomorrow. We will give you a full refund including taxes. Kindest Regards - Management.

Mar 02, 2020 -

Andrew responded

Before the point of sale. The car should have been inspected and serviced. Vicksburg could have given that car a tune up. Diagnosed the clicking/popping noise. The breaking system is in need of repair. The door that wont lock when the rest of the doors do. These things are causing more than just noise. A bad driving experience and a bad buying experience. No one told anyone that they were a mechanic. In fact I said: "I knew from experience of my own vehicles maintenance in the past. That the vehicle should be serviced. Based on the condition that it was in." I was assured that i could trust VICKSBURG. That the vehicle was a great vehicle and that I was getting a good deal. If I keep that car. The cost of these repairs will be significant. Making the car a bad deal. I'm disappointed greatly. Because of the great promises of satisfaction that VICKSBURG guarantees are not all true. If VICKSBURG would have just cared more about that car before they sold it. We would have had a no complaints. We wanted to give VICKSBURG a good review. Would you like to further diagnose and or repair these problems with the car for us? So that we have a good vehicle?

February 26, 2020

Dave Campbell did a great job getting us into a used Jeep Cherokee. Ez process, found us financing quick and the car is exactly what we were looking for. More

by jmoney
Recommend Dealer
Yes
Employees Worked With
Dave Campbell
February 12, 2020

First time dealing with or at this dealership I had a great experience and all my questions and concerns were answered and made me feel like I had dealt with them before More

by aaronhack75
Recommend Dealer
Yes
Employees Worked With
Jason Upthegrove, Ashley Daniels
February 12, 2020

Had an amazing experience buying my first new car with vicksburg Chrysler especially for a monday night after a long day at work! Ashley was above excellent and mad the buying process as painless as possi More

by Baileyslater2020
Recommend Dealer
Yes
Employees Worked With
Ashley Daniels
February 12, 2020

Ashley was responsive, patient, honest, low key This purchase was being converted to be wheelchair accessible by Freedom Motors in Battle Creek, so this was a different type of transaction - I did n More

by sdstern
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Upthegrove, Ashley Daniels
January 19, 2020

Wonderful to work with Mike Pflugradt worked with me and delivered what I was looking. Very friendly and helpful in explaining all the financing and the features of the vehi More

by Ann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Pflugradt
January 17, 2020

I love the people there they have great customer service. The prices of the vehicles are very reasonable and dependable. My next vehicle will be purchased at Vicksburg Dodge and Ram More

by reginaldn1971
Recommend Dealer
Yes
Employees Worked With
Dave Campbell
December 14, 2019

This was my first purchase from the Vicksburg Chrysler Dealership. I bought a 2010 Chrysler Pacifica from them and I couldn’t be happier with my decision. From the moment I walked in the door Joe Mater wa More

by bbennett
Recommend Dealer
Yes
Employees Worked With
Joe Mater, Jason Upthegrove
December 09, 2019

2019 Jeep Cherokee We stopped in to the dealership after seeing the jeep on facebook marketplace. It was not on the lot, but Carl set it up to have the vehicle brought t More

by kleenroofs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Hagenbaugh
November 21, 2019

Not friendly at all I had to drive my van over to Vicksburg for then to take three pictures of the hood to send into Chrysler. I walked into the service department and NO More

by Piggy
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don"t know names because they never told me a name.
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