Veterans Ford Tampa - Service Center

New relationship It is a little different from my previous dealership. One minor technical difficulty. That was taken care of, through all the proper resources. They r It is a little different from my previous dealership. One minor technical difficulty. That was taken care of, through all the proper resources. They rank high in my book. I am glad I chose them. I will continue this journey. More

5 Star services Went to Veteran’s Ford for an oil change. The website made it very easy to make the appointment. The service staff is pleasant and welcoming. It didn’ Went to Veteran’s Ford for an oil change. The website made it very easy to make the appointment. The service staff is pleasant and welcoming. It didn’t take long as I was only there for about 30 minutes. More

The Works I went for my appointment for The Works package service. I was 10 minutes early and the person who greeted me told me they were already backed up and I went for my appointment for The Works package service. I was 10 minutes early and the person who greeted me told me they were already backed up and it will take approximately 20 minutes before they finished servicing my car. It took an hour and 15 minutes. Be ready for the waiting game. Overall I got that done early on my day and I was able to take advantage of the rest of my day. More

Great service department! Veterans Ford service department rocks! They are always friendly and honest. I would highly recommend this dealership from sales to service. This is t Veterans Ford service department rocks! They are always friendly and honest. I would highly recommend this dealership from sales to service. This is the best Ford dealership I have been to. More

Great Service - as USUAL Had "The Works" done while I waited. Done in a timely manner. Thanks. Didn't try the waiting room coffee. No Bagels or car wash like when I have w Had "The Works" done while I waited. Done in a timely manner. Thanks. Didn't try the waiting room coffee. No Bagels or car wash like when I have wife's Lexus serviced however. More

⭐️⭐️⭐️⭐️⭐️⭐️ Very fast and informative on the phone... great dealership and great service department. I usually send an employee to pick up my vehicle for me and Very fast and informative on the phone... great dealership and great service department. I usually send an employee to pick up my vehicle for me and it’s always an easy transaction More

First service experience I scheduled my new Escape's first service for 8am. Due to a nearby accident and traffic jam, I was late. Service Tech Travis was very polite and said I scheduled my new Escape's first service for 8am. Due to a nearby accident and traffic jam, I was late. Service Tech Travis was very polite and said my vehicle could still be serviced. All went well and quicker than expected! Thanks Veterans Ford for selling me a vehicle and having great employees! More

Fast, Friendly Service I called at 2:15 pm to see if they by chance had any openings, for oil change and tire rotation. Booked a 3 pm appointment. Was greeted by the staff, I called at 2:15 pm to see if they by chance had any openings, for oil change and tire rotation. Booked a 3 pm appointment. Was greeted by the staff, and informed that they were just a bit backed up and they would get to service my car as soon as I can. At first I wondered "how long I would be waiting and did I make a mistake. We waited in the lobby and 30 min later they called me to tell me my car was done. Was definitely impressed. So what did they do right? Smiles when I was greeted. I was INFORMED upfront that they were a bit behind, and still finished in what I thought was a reasonable time. with our without a delay. More

Horrible Customer Service! I had to schedule my service appointment with the service manager because after a week of leaving messages for my service advisor no one returned my c I had to schedule my service appointment with the service manager because after a week of leaving messages for my service advisor no one returned my call. Made arrangements with the service manager to have my vehicle dropped off the night before my appointment date so it can be done first thing in the morning. I was told it would only take an hour to complete the job, but when I called at noon to pick up my vehicle it wasn't even looked at yet! Spoke to the service manager and he tried to put the blame on me saying he was sorry I misunderstood him! I picked up my vehicle at 3pm when it should have been ready at 9:30am. The service was covered by the dealership because it was the third time with the same issue and when I picked it up they wanted me to pay a $56 deductible! Really?!? I lost a day of work and was waiting around all day for something that should have taken and hour and you want to charge me?!? This was not the first time I had issues with the service department. The previous time I was there, to have my dashboard screen replaced they cracked the console around the dashboard screen and they tried to tell me it was there when it brought it in! I will never go back to this dealership, I've given them way too many chances and they have failed miserably! More