Veterans Ford Tampa

Ford Escape Purchase --- New No complaints. Everything went great! Sean had excellent knowledge of the vehicle, including all the options and tech. We were in and out of the de No complaints. Everything went great! Sean had excellent knowledge of the vehicle, including all the options and tech. We were in and out of the dealership in just a couple of hours start to finish. More

Made good on bad situation UPDATE:I recently posted a poor review about Veterans Ford in Tampa I am happy to say that the issues are being taken care of. Minutes after my post UPDATE:I recently posted a poor review about Veterans Ford in Tampa I am happy to say that the issues are being taken care of. Minutes after my post I received a phone call from the Sales person Tony U wanting to know the issues we were having. We layed out all the issues we were having to him. He assured us that we would be getting a call the next day from the General Manager Lorenzo Pena. I did receive a call and Mr Pena we discussed the issues and what I wanted them to do for us and we came to an agreement, So I am retracting my poor review Mr. Pena stepped up and made this ordeal right you can't ask for more then that. Thank you Lorenzo and Veterans Ford. We bought a used Dodge Ram from this dealership yes I know used is a gamble but they swore they checked it over and was very sound.we found out that instead of checking things out they just cleared codes and said everything was fine. when we test drive this truck we noticed that the AC wasn't blowing very cold out the drivers side vents we were ready to walk away but the manager Mr. Pena came over and said no we will fix this issue and we will Change the oil and will deliver it to you the following Monday. We have had the truck for a month and the AC WAS NOT FIXED the oil was NOT changed and we got charged for them bringing it to us via the Vetrans expressway. Also the deal we struck was x amount of money tax tag and title out the door well we got our tag and for some reason it expires in December which is no where near either mine or my husbands birthday which is when tags expire in the State of Florida. If you want to get screwed then go to Vetrans Ford of not keep driving More

Made it easy to buy! Had a good experience purchasing a preowned Jeep with Tony U. and Lorenzo. I got a good value on my trade in and was in and out of the finance depa Had a good experience purchasing a preowned Jeep with Tony U. and Lorenzo. I got a good value on my trade in and was in and out of the finance department in a timely manner. Thanks Guys! More

Customer Service I worked with the Acquisition Manager, Barbara McMahan, who was straightforward, fair and attentive in dealing with the sale of my Explorer. I would I worked with the Acquisition Manager, Barbara McMahan, who was straightforward, fair and attentive in dealing with the sale of my Explorer. I would definitely recommend working with her if you're interested in divesting your own vehicle. More

Horrible Customer Service! I had to schedule my service appointment with the service manager because after a week of leaving messages for my service advisor no one returned my c I had to schedule my service appointment with the service manager because after a week of leaving messages for my service advisor no one returned my call. Made arrangements with the service manager to have my vehicle dropped off the night before my appointment date so it can be done first thing in the morning. I was told it would only take an hour to complete the job, but when I called at noon to pick up my vehicle it wasn't even looked at yet! Spoke to the service manager and he tried to put the blame on me saying he was sorry I misunderstood him! I picked up my vehicle at 3pm when it should have been ready at 9:30am. The service was covered by the dealership because it was the third time with the same issue and when I picked it up they wanted me to pay a $56 deductible! Really?!? I lost a day of work and was waiting around all day for something that should have taken and hour and you want to charge me?!? This was not the first time I had issues with the service department. The previous time I was there, to have my dashboard screen replaced they cracked the console around the dashboard screen and they tried to tell me it was there when it brought it in! I will never go back to this dealership, I've given them way too many chances and they have failed miserably! More

Above and Beyond Brian Ziegler and "Radio Brian" did an in depth review of what was wrong with my Sync system. It took a few hours to do so and although I did not like Brian Ziegler and "Radio Brian" did an in depth review of what was wrong with my Sync system. It took a few hours to do so and although I did not like the results that they found, they did not charge me for doing the diagnosis (which I understand is quite expensive). They were very thorough and super polite about it and seem to be willing to help me lobby with Ford to help get the problem fixed. The Service Team at Veterans Ford are always super polite and willing to help. I have confidence in their abilities More

Excelente, la mejor experiencia hasta ahora / Excellent Agradecido por el buen trato, la ayuda en decidir y el no presionar la venta. Aaron tiene excelentes conocimientos, contesto todas mis dudas y me ayu Agradecido por el buen trato, la ayuda en decidir y el no presionar la venta. Aaron tiene excelentes conocimientos, contesto todas mis dudas y me ayudo a trasladar mi nuevo auto a mi casa. Grateful for the good deal, help in deciding and not pushing the sale. Aaron has excellent knowledge, answered all my doubts and helped me to move my new car to my house. More

Purchased great used 2012 F-150 Robert greeted us when we entered the dealership. He was very friendly and very knowledgeable. I had a F-150 in mind. He showed what he had, thoroughl Robert greeted us when we entered the dealership. He was very friendly and very knowledgeable. I had a F-150 in mind. He showed what he had, thoroughly explained all technical data without referring to a book. Robert knows his Ford brand well. For me, that really counts. I purchased the second one he showed me. 2012 XLT, one owner with very low miles. We were able to come to terms easily and now I have a great truck. Did I mention he is a nice guy? Thanks Robert, Joel & Donna More

Ford Mustang Roberto was great even helped me sale my old car,was very friendly and made sure I got the best deal around town overall great experience Roberto was great even helped me sale my old car,was very friendly and made sure I got the best deal around town overall great experience More