Veterans Ford Tampa

Happy with Ford Good Costomer service, I really appreciate the service. Ford is my number one auto dealership and i will never change it for anything in this world. F Good Costomer service, I really appreciate the service. Ford is my number one auto dealership and i will never change it for anything in this world. Ford all the way More

Ready - or Not? This was my first visit to any dealership after purchasing a used 2012 Ford F-150; I had found a few things needed fixing, so brought it it - had a Sa This was my first visit to any dealership after purchasing a used 2012 Ford F-150; I had found a few things needed fixing, so brought it it - had a Saturday appointment - but on Friday the service manager called to say I had to make another appointment, because the work load had taken longer than expected on Friday, and I would not be taken care of on Saturday. And the next available was Tuesday. So Tuesday I took it in, and after a few minutes, learned: the wiper-refusing-to-shutoff Meant replacing the whole "stem" - $400+; the touchpad CONTACTS were just worn out, and replacing that was $200+ The battery was fine in my key - the CONTACTS in the key for the remote lock/unlock/alarm were worn out. $200+ I was in sticker-shock, but needed all of it; the service manager did bring the price down, so that I could get out the door for $800. A shuttle ride home was nicely provided. I was told I should be able to have it back the next day... Next day, I was called; and advised that the price was better still - just over $700. And it was all done. Shuttle came to get me, and I paid the price, and went out to the truck. Thought I would try the keys and locks, since they had been replaced. Keys worked fine. Touchpad looked new, but did not work at all. Back in we go...another service writer said she would get the tech who put in the touchpad to re-program it; wouldn't take long. I sat and drank coffee. After a while, it was ready; keys worked; touchpad worked. Wipers appeared to be behaving. Wednesday night I drove home from church without any headlights on, because someone switched the headlight switch from "auto", where I keep it, to "off". HMMM. But, I did not die... More

Ver good service Very good service of the staff, especially Leonardo!! He was great! Thank Veterans Ford. I'll recommend ir to my friends. Muchas gracias por todo. Very good service of the staff, especially Leonardo!! He was great! Thank Veterans Ford. I'll recommend ir to my friends. Muchas gracias por todo. More

Cara is great, the rest of the processes are broken. Car was in for 6 days before they could get to it. Meaning I had to borrow friends cars to get around. Very poor processes to let the customer know Car was in for 6 days before they could get to it. Meaning I had to borrow friends cars to get around. Very poor processes to let the customer know how long it will be. Then I had to bring it back the next day to have adjustments made. It is clear I am not able to trust my car anymore nor your service. I'm done with Ford. In the process of buying a Honda. More

Veterans Ford A+++ Service I drive 50 minutes to Veterans Ford while passing 2 other Ford Dealerships and live less than 5 minutes from a Ford Dealership simply because they hav I drive 50 minutes to Veterans Ford while passing 2 other Ford Dealerships and live less than 5 minutes from a Ford Dealership simply because they have the Best Service in the Tampa Area . Hands down the best Ford Dealership in the Tampa Area . More

Excelente atencion Buena atencion. Pero entregaron mi vehiculo con los cauchos dañado. Lo que me ahorre tuve que invertirlo en cauchos nuevos. Usaron una estrategia de v Buena atencion. Pero entregaron mi vehiculo con los cauchos dañado. Lo que me ahorre tuve que invertirlo en cauchos nuevos. Usaron una estrategia de ventas engañoza . More

Adequate, not great service I went in for a quick oil change and tire rotation. Only reason I selected this dealership was because of time availability compared to Brandon Ford, I went in for a quick oil change and tire rotation. Only reason I selected this dealership was because of time availability compared to Brandon Ford, and I needed an oil change as soon as possible due to my driving volume. I should've planned better and gone to Brandon Ford. This dealership was disorganized and slow. It took over an hour and 15 minutes. In their defense, apparently I had a recall on my 2017 explorer that they took care of as well, however I did not find this out until I was paying! Not once did a service advisor come talk to me between dropping the car off and going to the payment counter. No one greeted me when I walked in. And I almost paid for someone else's vehicle. Initially they called my name and said my car was ready. They took me up to the counter and I had my card out and was ready to pay. Then I noticed the keys weren't my keys and I said something. Then they realized they had called the wrong name and indeed it was someone else's vehicle. All in all the actual service to my vehicle was good. But the experience was terrible and I don't plan on going back. I will work time into my schedule to go to Brandon Ford from here on out. More

Spectacular qualification ecxelente because they covered all my expectations, is concerned that the client feels satisfied and happy. Great attention and everythi qualification ecxelente because they covered all my expectations, is concerned that the client feels satisfied and happy. Great attention and everything very fast, Thanks Veterans Ford More

Excellent experience! This is the best dealership I have been to by far. It was quick and easy, just the way I like, and they do not play around!! It seems like they value This is the best dealership I have been to by far. It was quick and easy, just the way I like, and they do not play around!! It seems like they value their customers and want to provide top quality service! I had an excellent experience, I love the dealership, and I have recommended to several others including my whole family (we bought two cars in the span of two weeks). Sean Bergen is the best salesperson I could have asked for. He worked really hard to make the deal work for me and I left feeling happy and proud of my new ride! I would not only recommend this dealership, but Sean as your sales person as well. I would give 10 stars if I could and another 10 for how amazing the car is! More

Marine Vet - 5 Minutes - Left and Won't Return Again On the 7th, I was in my Wife's practically new 2014 Mustang Coupe and I got rear ended. Today, I decided that I was going to stop in Veterans Ford of On the 7th, I was in my Wife's practically new 2014 Mustang Coupe and I got rear ended. Today, I decided that I was going to stop in Veterans Ford of Tampa. I walk in and see this car, sitting not more than 10 foot from the sales desk at 7:30 PM EST this evening. I was literally the only customer they had there, and it took about 5 minutes for the sales associate who was standing there xx'ing to turn around and address the fact I was standing there. There was 6 total sales associates within a 10 foot radius around the desk, so they all knew I was standing there. I told them I was a Marine Vet, and that I am interested in buying a 2018 Ford Mustang. They said that they just had a 2016 Gun Metal Grey come in today, but I told them I wasn't interested in buying a Gun Metal Grey, although I would humor taking it for a test drive. Then I was asked if I wanted a L4, which is a 4 cylinder. I told the sales guy no, I test drove one already and it was laggy, and had no power, and that I wasn't interested in buying one. The next to the youngest sales guy took my license and Veterans ID, and said that he would pull the car around from the back. In the interim, I was standing there talking to the other sales kid. I told them I wanted a yellow 2018, and swear as God is my witness, I described the 5.0 GT sitting behind me. They said that they have a 4 cylinder and a 5.0, but in the 2018's they no longer make a V6. I said no problems, I will take a yellow GT 5.0. He looked up the price, and told me that the only one they had was a white GT 5.0, looked at me and said its 51000, in a completely condescending non-interested tone of voice while he was jacking around on his xxxx cell phone. He seen how I was dressed and just judged me right off the bat. (I was thinking in my mind, he obviously doesn't think I can afford a car like that) I asked the older of the sales guys standing there if they didn't have what I wanted, could they have it shipped in for me. He blatantly said no. I was thinking Seriously? ( In all regards for new car sales, don't tell a customer no with something like this... The stinking answer is yes, we can get it especially if they are the manufacturer of the freaking vehicle ). Anyhow, I was already PO'd in the 5 minutes I was there, and walked outside. I grab my cellphone and figured I would just find another Yellow GT 5.0, when around the corner comes the younger guy with the 2016 Gun Metal grey V6. I look at the back of the car, as I was leaning up against the piece of crap the Enterprise car dealer gave me, unshaven, baggy decent dress shirt, and my jeans. I am country.. I am a vet.. I don't give 2 craps what people think of me. He gets out of the car, walks around and hands me the keyfob for the car. I took them, looked down, looked up, and asked... Does your sales people normally act like such condescending, pre-judgemental people? I said, I know what I want, and I want what I want, and I sure as heck don't appreciate being judged within that short of a timeframe walking in as a customer to buy a vehicle. I dropped the keys back in his hand, and said I was just going to take my purchase to another dealer and left. This moron has a look of awe on his face when I just drove off. The nerve of some people.... In any regard, I drove home and thought I would write up a BBB report, but I did one better. I tracked down the owner of the dealership online and found out that a guy by the name of Frank Rodriguez owns about 50 dealerships in the US and a few in China. I located him online and sent him a friends request with a note, in basic, telling him what I wanted, who I was, and that his sales people at his dealership blew a 51000 sale, and that if he wanted to know why, to get back to me. I figured the owner would want to know the reason for a failure of a sale on the bottom line, due to a group of sales idiots at his dealership. More