Veterans Ford Tampa | Page 17

Car repair Needed some work done on my car, was concerned as this was the third time since I bought it. But everyone was great and helpful, Cara especially took Needed some work done on my car, was concerned as this was the third time since I bought it. But everyone was great and helpful, Cara especially took care of me and made sure I had a loaner car, she is always so helpful when I have been in and I appreciate it. The other employees I have been in contact with were also helpful. More

Efficient Great customer service and the processes was faster than usual. The finance manager was clear and to the point. Overall very efficient, friendly and Great customer service and the processes was faster than usual. The finance manager was clear and to the point. Overall very efficient, friendly and fast. More

Great Started out a little shaky, but Hector put it together made it work very happy with the truck. Guys did a good job would recommend Started out a little shaky, but Hector put it together made it work very happy with the truck. Guys did a good job would recommend More

Overall Good Great check in and out service. Quick , quality servicing. But every time there is remenants of oil on the steering wheel and shifter. Can someone Great check in and out service. Quick , quality servicing. But every time there is remenants of oil on the steering wheel and shifter. Can someone other than the person changing the oil drive the car back to pick up. Otherwise experience has always been excellent . More

Great experience Excellent service by sales person, Leo, who will go out of his way to accommodate and get the best deal without any pushy tactics. Very friendly and p Excellent service by sales person, Leo, who will go out of his way to accommodate and get the best deal without any pushy tactics. Very friendly and professional. This is my second purchase at Veteran’s Ford. Lorenzo and his team are tops! Until next time, Thanks. More

Great experience! Both my sales person, Robert, and my finance person, David, were professional, courteous and responsive. And low pressure. Overall, a great experience Both my sales person, Robert, and my finance person, David, were professional, courteous and responsive. And low pressure. Overall, a great experience! Would definitely recommend to others. More

Service at Veterans Ford I didn't have an appointment and the service dept. was slammed but you got me in anyway because it looked like my tire had separated on the sidewall. I didn't have an appointment and the service dept. was slammed but you got me in anyway because it looked like my tire had separated on the sidewall. After careful examination the technician found it to be a bad skuff and not a problem as I had suspected. They didn't want me driving on a damaged tire so that is why they put me through. After all that, it was discovered that there was a recall on the steering column bolt. Since my car was already there, they fixed that . All of this and they did it at no charge. Thanks Veterans Ford for a job well sone and for careing for your customers. More

Sale made easy because nothing was right. They made the sale easy, but knew i was a not knowledgeable about buying a car. Ite seemed all good till I found out the "certified vehicle" I boug They made the sale easy, but knew i was a not knowledgeable about buying a car. Ite seemed all good till I found out the "certified vehicle" I bought was not yoo to code and nothing that was wrong would be covered so basically tried to screw me out tire cost and future repairs. Here are the things I had to deal with: Did not have me verify insurance on vehicle before I left. Did not give me keys I had to come in and ask for them. Did not give me contact info for lender. Only the name. No floor mats or back cover in trunk. Tire tred was told is okay even after asking cause it looked low. CPO inspector at another FORD dealership said absolutely not... even for regular used car. (I told Aaron about the tred he assured me by his tech they are completely within CPO standards). Tires missing chunks and cracking in the tred. Lug nuts stripped and warn. Road side assistance almost couldn't remove the tire. (I got a screw on day two) Had to pull 2 lug nuts from other tires cause they were too stripped. Battery is covered with corrosion NOT CPO standards. Tire plugged NOT PATCHED (the one that got the screw) already had a plug in it. Not patched though just a plug. A plugged tire sold on a certified vehicle... Didn't even fill wiper fluid. Finally got in touch as i drove back to the dealership (almost an hour away) spoke with Lorenzo Who apparently is the owner. Never got to meet him, never seen my sales guy again, even though i tried to. They just referred me to Brian the service manager. He supposedly spoke with Lorenzo about getting the old worm down tires replaced. He gave cheapest tires possible said they can only offer generic even after the way they tried to rip me off. He was pretty stand off witty me about it too. Finally got them to put floor mats in while waiting for tires to be changed. No one would talk with me about it. I had you relay everything through the front desk. Floor mats don't even match, and size is too big in the back and end up bending. Waited 2 hours for tire change and they didn't cone get me that it was ready... More

Car was there over a week and they didn't even clean it. Good communication Service took long Vehicle there 8 days and never cleaned it. My mother takes car to KIA oil changed they vaccum and clean Good communication Service took long Vehicle there 8 days and never cleaned it. My mother takes car to KIA oil changed they vaccum and clean More