Vernon Chevrolet

I trust Carter Chevrolet for my service needs, 4 purchases and counting! Amanda Smith has always been most pleasant and keeps me informed on all aspects of service. She calls me with any and all ser purchases and counting! Amanda Smith has always been most pleasant and keeps me informed on all aspects of service. She calls me with any and all service related questions and quotes, before proceeding. Thanks again, Amanda More

While we needed a second car for me and my three children Kate and Lisa worked with us. The kids love the car. I was disappointed when we only got one key at delivery. Then Kate called and said they found Kate and Lisa worked with us. The kids love the car. I was disappointed when we only got one key at delivery. Then Kate called and said they found a second key. I drove ten miles down and was told the key was to another car. Now the check engine light is on and I asked service to check the problem. I was informed I would have to go across town, which I did and was told the car would not be looked at for a week. I hope there is no damage to the car. Since we just got the car I plan on not paying for any repairs or work done on the car. More

I am always happy and completely satisfied when I need help in keeping my car in top shape. They make me feel that they care as much as I do in keeping my car in good running condition. In fact, they keep help in keeping my car in top shape. They make me feel that they care as much as I do in keeping my car in good running condition. In fact, they keep asking me if I want to buy another car that is newer and trade this one in and I always tell them , "No Way" I am in love with Mazda Protege, almost as much as I love my wife for 25 years, I will never trade her in either. However, we are going to buy a car in the spring and have every intention on going to our Mazda dealer in Manchester to do some shopping. Thank you for being so great! More

Overall the purchasing experience was very good. Upon taking delivery small nicks were noted on the spoiler to be repaired or replaced when dealer purchased accessories were to be installed at a later da taking delivery small nicks were noted on the spoiler to be repaired or replaced when dealer purchased accessories were to be installed at a later date because of availability of service department schedule. During this scheduled appointment the service tech damaged the right front rim by hitting the rim on the lift. The service manager notified me and said there would be one more day delay for the return of the vehicle so they could order a new rim. When the vehicle was returned the original scheduled work was completed along with the rim, the spoiler was not replaced to be scheduled at another time because a new spoiler had to be ordered. To smooth things over the service manager said I would get free detailing because of the inconvenience I was caused. After recently reviewing the paperwork received from the service department, I noted the service order stated that the customer reported the damage to the rim; in my mind this implies that I caused the damage not the dealership. Additionally the paperwork states the rim was repaired not replaced which makes me question the integrity of the service department. Which was confirmed when I was cleaning the vehicles rims I found overspray in the inside of the rim which made me review the service paperwork in the first place. I will be scheduling an appointment for the repair of the spoiler and additional warranty work that needs to be completed; at that time I will deal with the dealership on the concern I have with the repair of the rim and how misleading the paperwork was done. More

Both Casey and John have provided exceptional service. I had my new Cruze for 10 days when someone side swiped me on Main Street in Hartford, but now my auto looks as good as new. Casey always sees that my had my new Cruze for 10 days when someone side swiped me on Main Street in Hartford, but now my auto looks as good as new. Casey always sees that my needs are met timewise so it was not a big inconvenience bringing my car in for body work and getting it back when she advised that I would. I highly recommend Carters and that is why I drive in from West Hartford for all my auto needs. I have been a customer since I began driving and would not think of going elsewhere. Satisfaction guaranteed is quite appropriate for Carters. Keep up the good work! More

We've dealt with Carter Chevrolet before and that is why we went back to look at purchasing a new Equinox. Dan Ribera was our salesperson and he was very knowledgable about the Equinox and very helpful. He we went back to look at purchasing a new Equinox. Dan Ribera was our salesperson and he was very knowledgable about the Equinox and very helpful. He went out of his way to accomodate our requests and made the car buying experience an enjoyable one instead of a stressful one. He has been following up via emails and phone calls to offer his assistance if needed. More

Mark and Lou, Yes there are many choices but as my Mark and Lou, Yes there are many choices but as my dad would say after 53 yrs in business, it is word of mouth, not the yellow pages or now the in Mark and Lou, Yes there are many choices but as my dad would say after 53 yrs in business, it is word of mouth, not the yellow pages or now the internet that builds integrity and trust. As mentioned before during my son's transaction and now mine, you and Lou handled our needs and requests like true professionals. You will continue to see both of us for our service needs as they are required and needed. We will pass along word of mouth, to our friends and family, that Carter with its true auto professionals is a great place to shop. See you soon, Regards, Frank T.Farrelly More

We had a great experience with Carter Chevrolet! Dan Ribera was our salesman and he was very accomodating, very informed about the cars we were interested in, and really helped me in making the best dec Ribera was our salesman and he was very accomodating, very informed about the cars we were interested in, and really helped me in making the best decision for a car for my daughter. I could not have asked for more. Financing was done easily and very professionally. THey all looked out for our best interest. Thank you so much guys! More

Very good service during car shopping process. Three weeks after purchase engine light went on day before vacation. Service department took my car in same day, diagnosed and fixed problem (gas cap senso weeks after purchase engine light went on day before vacation. Service department took my car in same day, diagnosed and fixed problem (gas cap sensor). Allowed me to take car on vacation. High marks for customer service. More

I was looking at trucks on site at Carter. Dan came out to talk to me about the Chevy Silverado 2500HD trucks. I wasn't sure if I wanted a 6 or 8 foot bed, or a regular cab, or etended cab. Dan was very pa to talk to me about the Chevy Silverado 2500HD trucks. I wasn't sure if I wanted a 6 or 8 foot bed, or a regular cab, or etended cab. Dan was very patient, not pushy at all, and very knowledgeable about the different trucks, and what was availbale in the dealers invnetory. I appeciated the fact that he showed me respect, being a woman looking at trucks, I was vry happy to be treated fairly. I ended up buying the 2500HD regular cab. Even as I was doing the paperwork, here was never any pressure to buy anything additional, I was informed of everything that was available, but never pressured. Everyone I dealt with in sales, and finance were freindly, knowledgeable, and helpful. I felt like I mattered to them. It was really great. I've been dealing with the service dept at Carter for several years, since Clyde in Vernon closed. The service dept at Carter has always been honest, pleasesant, accomidating, friendly, and just an overall great bunch of folks to deal with. I had some major repair work done on my SUV last year, it was done on time, and it was done right. The service dept has always scheduled me when I needed it, even the emergency visits were set up right away. I've used the shuttle service to drop me off at work while the SUV was worked on. The shuttle service was on time, and the driver again, pleasant. I really like this dealership, both the sales and service department are first class!!! More