Vernon Chevrolet

Many dealerships act like your best friend until they sell you the car. Carter Chevrolet treats their customers like VIPs forever. A few weeks after I bought my beloved used HHR I heard an occasional c sell you the car. Carter Chevrolet treats their customers like VIPs forever. A few weeks after I bought my beloved used HHR I heard an occasional clunk when I used the brake. I brought the car in for repair. When I started home after the repair I heard a much louder noise. I didn't want to be a nuisance customer, but I was frightened by the noise. Amanda has worked at Carter for decades and checks cars in when they need service. I told her what was going on and she asked if she could ride in the car with me to hear the noise. It was really loud when we got on the highway. Amanda didn't know what the noise was, did not want me to drive the car until the problem was resolved. She gave me the choice of waiting for the repair or taking a loaner car. I decided to wait. Three employees of Carter Chevrolet apologized to me for the problem and told me that kind of work was not acceptable to this dealership. I always believe you know a company when something goes wrong. Carter Chevrolet supports me when things go well and when they don't. Thanks also to Ray who works with Amanda and Alan Guidici who sold me the car and continues to lean over backwards for me. Carter employees tell me they do much less advertising than other dealerships, and depend on customers buying future cars from them and recommending them to family and friends. They have certainly achieved that goal with me. More

We recently bought a used car from Carter Chevrolet and are extremely happy in every aspect of our experience. In fact, our last three cars have come from Carter. We have been using Carter's service depa are extremely happy in every aspect of our experience. In fact, our last three cars have come from Carter. We have been using Carter's service department for our cars' maintenance since 2005. We have always been met with a caring attitude, from the sales people as you come in the door, as well as from the service department. I'm sure our next cars will come from Carter. More

Good Experience as usual. Staff is extremely helpful and friendly. Wish that the time to evaluate the oil issue did not take so long as it did. friendly. Wish that the time to evaluate the oil issue did not take so long as it did. More

The people in the service Dep't are always great. I knew I needed new tires on the front and the service tech also commented on that and Amanda put a note on my copy of the service order informing me I woul I needed new tires on the front and the service tech also commented on that and Amanda put a note on my copy of the service order informing me I would need tires soon and she put down a price for me. That is great service. More

A recent college graduate, I went to Carter Chevrolet to purchase my first car. My salesman Mark Cross was great. He really helped me pick a car that I was comfortable in. Mark was extremely knowledgeable a purchase my first car. My salesman Mark Cross was great. He really helped me pick a car that I was comfortable in. Mark was extremely knowledgeable about the business and ensured that I was happy at every step of the process. I purchased a 2008 Chevy Malibu and could not be any happier. Mark also helped to set up my OnStar as well as my Satelite radio. I would recommend Mark Cross for anyone that is looking to purchase a car used or new. He was very helpful and will really make you feel like you are part of the Carter family!! More

Why? After a 10 year relationship they treat us like a member of the family and always like we are number one. Both my vans are from here and when I am ready to buy they will be were I go And service alwa member of the family and always like we are number one. Both my vans are from here and when I am ready to buy they will be were I go And service always gets it right Bill P More

Great experience, Ron Sloan is an exceptional car salesman, he works to satisfaction of the customer, providing great advise, gets to know what the customer wants. He is an expert in his field of th salesman, he works to satisfaction of the customer, providing great advise, gets to know what the customer wants. He is an expert in his field of the car and the inner workings, making the turnover and drive away advantageous to the customer and enhancing their immediate knowledge. More

Ron Sloan is very professional. He knows the product he sells inside and out. I felt no pressure in buying. That makes for an enjoyable experience. I have bought vehicles from Ron and others in your dealer sells inside and out. I felt no pressure in buying. That makes for an enjoyable experience. I have bought vehicles from Ron and others in your dealership in the past. I would highly recommend Carter Chevrolet to anyone I know. When I took delivery of my 2007 Impala Ron took the time to explain all the options of my new vehicle in great detail. Again I was very impressed with his knowledge of the product and enthusiasm. I would like to say thank you for an enjoyable experience. More

My experience with both the delership and the salesperson was nothing but great. They were fair and not overpowering to get a sale. The check out process was simple and strightforward. When I arrived at the was nothing but great. They were fair and not overpowering to get a sale. The check out process was simple and strightforward. When I arrived at the dealership to pick the car up, it was ready, in the lot and even had a full tank of gas. I thought this was a nice touch. The entire staff was friendly and made me feel at easy. I will return when it come time to buy another car. More

I have never experienced a bad visit or had a service issue that couldn't be resolved. I grew up in Manchester and Carter Chevrolet was well respected then and continues on today, with the same tradition issue that couldn't be resolved. I grew up in Manchester and Carter Chevrolet was well respected then and continues on today, with the same traditions. More