Vernon Chevrolet

Normally I never take the time to post an experience from anywhere however after the customer service I received at this dealership I was compelled to share. Mr. Machado could not have been more professional anywhere however after the customer service I received at this dealership I was compelled to share. Mr. Machado could not have been more professional and courteous when I came in for a very necessary oil change and brake service. The team brought the car in quickly and when the job was done it was done correctly unlike most other dealerships I've dealt with. I am most definitely recommending to everyone I know. More

I had a great experience at Carter Chevrolet... I went in knowing exactly what I wanted. Andrew listened to what I wanted and needed in my new vehicle, even tough they did not have what I wanted on their l knowing exactly what I wanted. Andrew listened to what I wanted and needed in my new vehicle, even tough they did not have what I wanted on their lot, Andrew didn't hesitate to start looking for the vehicle I wanted at another dealership. My car was ready for me to be picked up within a few days, and Andrew took the time to sit down with me to show me every button in the car the day I got it! I also worked with Paul and Lou who helped me get within the monthly payment I wanted to be in, and made me feel comfortable the whole step of the way. I would highly recommend this dealership, especially Andrew Repay. An overall fun, pleasant, no - pressure dealership. More

Was hearing noise in engine and simultaneously received letter from Chevrolet regarding worn timing chain pins. Called Carter Chevrolet, appointment was set up immediately. Car was brought in, noise was de letter from Chevrolet regarding worn timing chain pins. Called Carter Chevrolet, appointment was set up immediately. Car was brought in, noise was determined to be relative to the recall and the work was (satisfactorily) performed all within 1 working day. I am exteremly satisfied with the sevice and with the speed and thouroughness in which it was handled. More

Carter Chevrolet made my car buying experience so easy. They were friendly, courteous and very knowledgeable about the car I was interested in. I would definitely return to them for a future purchase. They were friendly, courteous and very knowledgeable about the car I was interested in. I would definitely return to them for a future purchase. More

Amanda is great to work with when I get my car serviced. She is quick to get back to me and is always friendly and helpful. They usually have coupons that are sent in the mail for a discount on service and She is quick to get back to me and is always friendly and helpful. They usually have coupons that are sent in the mail for a discount on service and even when I forget to leave them in the car, they will apply the discount for me. More

I dealt with Mark Cross and it was a great experience to work with him. He took time to explain to me what each car I looked at had for features. And when I decided on the 2011 Cruze he explained everythin work with him. He took time to explain to me what each car I looked at had for features. And when I decided on the 2011 Cruze he explained everything to me and what options there were that could be done to the car as in the glass-coat and expended warranty. I never felt rushed or pressured when I spoke to him. I also stopped by on a day when Mark was not there and told Andy Repay I had spoken to Mark and would like to take the car out for a ride-Again this sales man did not hestitate to take me out for the test drive. Also the other two gentlemen I had interaction with was Paul Koldras and Lou Martin which I thought were great to work with. I would recommend Carter to my friends with out any hesitation. I look forward to working with the service dept when I have to bring my car in for service More

Jimmy was amazing! He was so easy to work with and we appreciate his honesty and ability to make the process run smoothly!He was honest and answered our questions about the car. appreciate his honesty and ability to make the process run smoothly!He was honest and answered our questions about the car. More

The purchase of my new Sonic was as easy as possible. Andrew was very friendly and helpful. There was no stress and no pressure. Lou made all the paperwork go easily and the pickup was super with all m Andrew was very friendly and helpful. There was no stress and no pressure. Lou made all the paperwork go easily and the pickup was super with all my questions answered. Thanks to everyone who made this a fun experience. More

We have bought numerous new and used cars from Carter Chevrolet, most recently our 2014 Chevrolet Impala. Our salesman, Andrew Repay was knowledgable, personable and very, very patient as we struggled t Chevrolet, most recently our 2014 Chevrolet Impala. Our salesman, Andrew Repay was knowledgable, personable and very, very patient as we struggled to decide which vehicle and model would best fit our needs. Andrew had the answer to questions we had on any of the vehicles we were considering, obviously having done his homework. We would not hesitate to recommend Carter Chevrolet and Andrew to our family and friends who are looking for a new or used car. More

For me, car shopping is like pulling teeth-- an unbearable chore that I never look forward to. The high pressure sales, arrogant sellers and level of misinformation given to customers makes me ver unbearable chore that I never look forward to. The high pressure sales, arrogant sellers and level of misinformation given to customers makes me very uncomfortable. Which is why my experience buying from Carter Chevrolet was so great. I worked with a great, knowledgeable sales person who helped me find the car I wanted, in a very comfortable and casual sales setting. I never felt pressured, or as if I were being strong armed in to a purchase. Having only had my new car for one day, I can't really say exactly how happy I am with it (these things take time to adjust to, obviously) but I could not have had a better sales experience on the transaction itself. If I had one drawback in this experience, it was regarding my trade in... I traded in a 2005 Chevy Cobalt with 235,000 miles on it (I loved to drive it, obviously) and I feel I did not receive as much value on the trade in as I could have, and little reassurance that the car I loved would go to a good home instead of being sold for parts. However, I understand that much of that is based less on practicality and more on being a sentimental and proud car owner who loved and appreciated his vehicle more than anyone else possibly could... and I did appreciate the candor and honesty of the Business Manager with me regarding my old car. My new car, a 2013 Chevy Cruze, is the fifth car I have owned. But my experience purchasing it from Carter Chevrolet was far and away the best car buying experience I have ever had, and for that I thank them. More