Vernon Auto Group - Service Center

I sit on the board of directors of a bank in Elk City, Oklahoma and pass through Vernon, Texas twice each month on my way to and from my monthly meetings. On January 19th, about twenty miles outside Vern Oklahoma and pass through Vernon, Texas twice each month on my way to and from my monthly meetings. On January 19th, about twenty miles outside Vernon, my 2007 Chevrolet Tahoe began to shutter followed shortly by an array of red warning lights on the dash. With my foot on the floor I was only able to maintain a speed of around 40 miles an hour as I limped along on the highway. I pushed the OnStar button and was greeted by an operator who successfully identified the issue with my car, located Ruble-Vance Chevrolet ahead in Vernon and set up a conference call between the two of us and service manager, Tommy Gonzales. I explained to Tommy that I was on my way to a business meeting and would appreciate any help he could offer to get me back on the road. When I reached the dealership, Tommy met me at the garage door and before I had the car in park had a mechanic working on my car. Tommy explained that the rental agency was out of cars and the dealership did not have a loan car to offer, but that he was working on other possibilities to get me a car. After about five minutes, it was determined that the part needed to repair my car was in stock and that the entire fix could be completed in short order. Tommy even noted that my tail light was out and managed to get that fixed as well. Dollar signs were swimming around in my head as I approached Vernon since, in my experience, engine problems are rarely quick, easy or inexpensive. As my car was only slightly over the warranty period, Tommy was able to get the repairs covered at no cost to me. Truly amazing and absolutely unexpected! I was also assisted by the Ruble-Vance office staff, who allowed me to print, sign and fax a proxy statement so the meeting I was missing could go on in my absence. I am immensely appreciative for the level of competence and kindness offered by the staff at this dealership. They successfully turned what could have been an incredibly expensive and inconvenient experience to the highlight of my month. The Tahoe I am driving today is just over five years old. I made my last payment on it last week. While I intend to keep it as a second vehicle, I can assure you that the service provided by the staff at Ruble-Vance Chevrolet has cemented my desire to own another Chevrolet. I offer my most sincere thanks to all involved. More

By far, the best service experience I have ever been through. The dealership went the extra mile to fix the problem at the lowest possible price as quickly as possible. They even offered to pick up th through. The dealership went the extra mile to fix the problem at the lowest possible price as quickly as possible. They even offered to pick up the vehicle and return it to me even thought they are about 2 hours away. The staff was the most friendly I have ever dealt with. Cannot say enough good things about this dealership. Will definitely do business with them again and recommend them to anyone looking to buy a new domestic vehicle or used vehicle. More

On Christmas Day 2011 my wife and I were traveling from Amarillo back to Dallas. The alternator on my Ford F250 went out about twenty miles outside of Vernon, Tx. Being Christmas day there were no busine Amarillo back to Dallas. The alternator on my Ford F250 went out about twenty miles outside of Vernon, Tx. Being Christmas day there were no business' open to provide any repairs at the time. I called a towing company who towed us into Vernon. The driver of the tow truck highly recommended Vernon Auto Group as a reputable company to handle the repairs. We dropped my truck there, got a hotel for the night and waited until morning. I called Vernon Auto Group the next morning as they opened. My call was returned in minutes by Jamie in the service department. I told Jamie about our situation and that we had been stuck away from home on Christmas and were hoping to get back on the road ASAP. Jamie called me back in two hours and informed me that they had diagnosed the problem as the alternator, replaced the alternator, test drove my truck, and that I was ready to go. Since our hotel was a few miles away from the dealership, Jamie offered to send one of his employees to come pick me up and bring me to the dealership. We certainly did not enjoy being broke down and staying away from home on Christmas. The service and professionalism provided to us by all those at Vernon Auto Group made the experience much easier. This experience also reaffirmed my choice in Ford vehicles. My F250 has 214,000 miles and has never needed a major repair, for which I'm very thankful. I would highly recommend Vernon Auto Group based on my service experience. I will also consider making the drive back to Vernon when it's time to buy my next Ford truck. Thanks, Scott Smith Plano, Tx. More