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48 Reviews of Vernon Auto Group - Service Center
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May 04, 2019
Best Service Department We have recently moved to Vernon and I’ve had the pleasure of using the new dealership a few times now for services. Tommy has always greeted me with We have recently moved to Vernon and I’ve had the pleasure of using the new dealership a few times now for services. Tommy has always greeted me with a smile and get my needs taken care of. Once I’ve dripped off my vehicle, he usually calls me in about an hour or 2 to pick up. Quick to get me in, out and on my way. As long as I’m in the Vernon area, I’ll definitely be using this dealership. More
by Ssmith1012
Employees Worked With
Tommy (Service)
March 30, 2019
Car inspection and oil change I realized my car registration had expired. They worked me in quickly to get car inspected. They also worked me in to have oil and filter service. Ver I realized my car registration had expired. They worked me in quickly to get car inspected. They also worked me in to have oil and filter service. Very professional! More
by Mking
Employees Worked With
Thomas Gonzales
December 27, 2018
Proverbial Auto Salesman We recently had a claim on their "Lifetime Warranty" and the service department did everything they could to derail our claim, covering nothing. When We recently had a claim on their "Lifetime Warranty" and the service department did everything they could to derail our claim, covering nothing. When we asked to meet with their team and discuss the problem they refused. Just what you have been taught to expect from an auto dealership. More
by Unhappy Customer
Employees Worked With
Duane Ryder
October 24, 2018
Dishonest service department Took my car in twice because my service engine soon light was on and they never figured out why. Last time it was in I asked them to change my oil. Ev Took my car in twice because my service engine soon light was on and they never figured out why. Last time it was in I asked them to change my oil. Everytime I called, nobody ever knew anything. I got it back on a Thursday and that Sunday I went out of town. I got a warning to add oil to the car. My husband pulled over and looked under the car and saw lots of oil under. Had to have it towed back to my house, then towed to Vernon Auto Group. When they looked at it, it started out as a $200 fix, next time an $800 fix, then a $3000 fix. When we went to see first hand what was wrong, the mechanic started telling us and things he was saying was not what we were told. The manager, Kim, said it was miscommunication. We will not be back. I have always heard great things about Vernon Auto Group, that's why I bought a car from y'all. And the sales people were great. But the service department is lacking. More
by Creichman
Employees Worked With
Kim, Richard Floyd
September 04, 2017
As always everyone is very helpful. I have always had a Chevy. I looked at several different options and tried them out. I asked if they could show me a King Ranch and they brought it I have always had a Chevy. I looked at several different options and tried them out. I asked if they could show me a King Ranch and they brought it to me. I tried it out and was sold on all the necessities. More
by mauricerosalez
February 09, 2017
Great Dealership Had a great experience with Vernon Auto Group. Steve Ybarra did a great job of getting me in and out with the perfect pickup, couldn't have asked for Had a great experience with Vernon Auto Group. Steve Ybarra did a great job of getting me in and out with the perfect pickup, couldn't have asked for a better car buying experience More
by Brad1012
Employees Worked With
January 26, 2017
Easy to work with Friendly fast service. This was my 4th vehicle I have bought from there. Will return in the future for next perchance. Pleasure doing business with Friendly fast service. This was my 4th vehicle I have bought from there. Will return in the future for next perchance. Pleasure doing business with More
by Alicia1981
Employees Worked With
January 07, 2017
Stress Free! Easy Experience! Steve went above and beyond to help us get in our vehicle. This was the easiest car buying experience I have ever had! Steve held the car for our fami Steve went above and beyond to help us get in our vehicle. This was the easiest car buying experience I have ever had! Steve held the car for our family until my bonus came in. Now that is customer service at its finest! Thanks Vernon Auto Group! More
by FrankieHolt
Employees Worked With
October 28, 2016
2017 Chev Cruze Hatchback I really enjoyed doing business with Vernon Auto group, Brandon was very professional. courteous, polite, a super asset to Vernon Auto. I recommend I really enjoyed doing business with Vernon Auto group, Brandon was very professional. courteous, polite, a super asset to Vernon Auto. I recommend Brandon as your salesman of the month, if you have such a program. Thanks again it was a pleasure doing business with Vernon Auto. More
by REGGIE
Employees Worked With
Finance Stephanie Fernandez, Brandon Mitchell
February 12, 2016
Not impressed I called the Vernon Auto Service because I bought my Chrysler 300 there. I tried to get ahold of sevice center no answer. I called and asked for Steve I called the Vernon Auto Service because I bought my Chrysler 300 there. I tried to get ahold of sevice center no answer. I called and asked for Steve he's the rep that sold me my car. He got me thru to service...while speaking to service the man didn't act like he wanted to help me. The dip stick for my oil is broke off and cannot be pulled out. He says he will speak to manager...Calls me back says it will be three weeks before a dipstick can be gotten. I said thats fine but what if you can't get it out? Can you get part and still fix it? Again he says he has to speak to manager he will call back...That was two days ago....still no call back. More
by texasranger
