Vernon Auto Group | Page 555

I sit on the board of directors of a bank in Elk City, Oklahoma and pass through Vernon, Texas twice each month on my way to and from my monthly meetings. On January 19th, about twenty miles outside Vern Oklahoma and pass through Vernon, Texas twice each month on my way to and from my monthly meetings. On January 19th, about twenty miles outside Vernon, my 2007 Chevrolet Tahoe began to shutter followed shortly by an array of red warning lights on the dash. With my foot on the floor I was only able to maintain a speed of around 40 miles an hour as I limped along on the highway. I pushed the OnStar button and was greeted by an operator who successfully identified the issue with my car, located Ruble-Vance Chevrolet ahead in Vernon and set up a conference call between the two of us and service manager, Tommy Gonzales. I explained to Tommy that I was on my way to a business meeting and would appreciate any help he could offer to get me back on the road. When I reached the dealership, Tommy met me at the garage door and before I had the car in park had a mechanic working on my car. Tommy explained that the rental agency was out of cars and the dealership did not have a loan car to offer, but that he was working on other possibilities to get me a car. After about five minutes, it was determined that the part needed to repair my car was in stock and that the entire fix could be completed in short order. Tommy even noted that my tail light was out and managed to get that fixed as well. Dollar signs were swimming around in my head as I approached Vernon since, in my experience, engine problems are rarely quick, easy or inexpensive. As my car was only slightly over the warranty period, Tommy was able to get the repairs covered at no cost to me. Truly amazing and absolutely unexpected! I was also assisted by the Ruble-Vance office staff, who allowed me to print, sign and fax a proxy statement so the meeting I was missing could go on in my absence. I am immensely appreciative for the level of competence and kindness offered by the staff at this dealership. They successfully turned what could have been an incredibly expensive and inconvenient experience to the highlight of my month. The Tahoe I am driving today is just over five years old. I made my last payment on it last week. While I intend to keep it as a second vehicle, I can assure you that the service provided by the staff at Ruble-Vance Chevrolet has cemented my desire to own another Chevrolet. I offer my most sincere thanks to all involved. More

I would just like to say that my experience dealing with Vernon Auto Group was pleasant and gratifying. I was greeted by Jerry as soon as I walked into the dealership and he got me started on the right t Vernon Auto Group was pleasant and gratifying. I was greeted by Jerry as soon as I walked into the dealership and he got me started on the right track. Jerry was very knowledgable and professional and my visit very pleasant. My salesman, Johnathon was extremely helpful when it came to chooseing which new vehicle that I wanted to purchase. He was very knowledgable of all the vehicles that I looked at and took a test drive in, he answered all my questions and made me feel at home at the dealership. I would be more than happy to recommend The Vernon Auto Group to all my friends and family. I would like to take this time to once again, thanks to Jerry and Johnathon. I love my new Dodge Ram. Sincerely, Theodore B. Box More

I'm very pleased with Vernon Auto Group in the trade-in of my vehicle and purchase of a 2012 Buick Lacrosse. I just want to express my appreciation and gratitude to Kyle Campsey, Chris Dunson, and Stev of my vehicle and purchase of a 2012 Buick Lacrosse. I just want to express my appreciation and gratitude to Kyle Campsey, Chris Dunson, and Steve Ybarra who made me feel like part of their family during the process of buying my new vehicle. They are truly professionals, honest, and ethical people. I was never pushed to buy anything else like the majority of dealerships try to do so. You guys keep up your good attitude to further excel your current success. You will be the first choice in my next purchase of a vehicle. Thank you so much. Raul Pena More

Our experience was great. We chose the vehicle on line, made a deposit and went the next day to pick it up. It couldn't have been any easier. My son loves his truck. We've been so blessed in 2012 in more w made a deposit and went the next day to pick it up. It couldn't have been any easier. My son loves his truck. We've been so blessed in 2012 in more ways than one. Thanks Urda and Dwainna Wulfjen. More

I bought a new 2011 Dodge and it was a great experience. They took care of everything including getting the tag for me. It was worth the trip and I will go there to buy my next truck. Overall great experien They took care of everything including getting the tag for me. It was worth the trip and I will go there to buy my next truck. Overall great experience with a dealership that has it together. Thanks again More

By far, the best service experience I have ever been through. The dealership went the extra mile to fix the problem at the lowest possible price as quickly as possible. They even offered to pick up th through. The dealership went the extra mile to fix the problem at the lowest possible price as quickly as possible. They even offered to pick up the vehicle and return it to me even thought they are about 2 hours away. The staff was the most friendly I have ever dealt with. Cannot say enough good things about this dealership. Will definitely do business with them again and recommend them to anyone looking to buy a new domestic vehicle or used vehicle. More

On Christmas Day 2011 my wife and I were traveling from Amarillo back to Dallas. The alternator on my Ford F250 went out about twenty miles outside of Vernon, Tx. Being Christmas day there were no busine Amarillo back to Dallas. The alternator on my Ford F250 went out about twenty miles outside of Vernon, Tx. Being Christmas day there were no business' open to provide any repairs at the time. I called a towing company who towed us into Vernon. The driver of the tow truck highly recommended Vernon Auto Group as a reputable company to handle the repairs. We dropped my truck there, got a hotel for the night and waited until morning. I called Vernon Auto Group the next morning as they opened. My call was returned in minutes by Jamie in the service department. I told Jamie about our situation and that we had been stuck away from home on Christmas and were hoping to get back on the road ASAP. Jamie called me back in two hours and informed me that they had diagnosed the problem as the alternator, replaced the alternator, test drove my truck, and that I was ready to go. Since our hotel was a few miles away from the dealership, Jamie offered to send one of his employees to come pick me up and bring me to the dealership. We certainly did not enjoy being broke down and staying away from home on Christmas. The service and professionalism provided to us by all those at Vernon Auto Group made the experience much easier. This experience also reaffirmed my choice in Ford vehicles. My F250 has 214,000 miles and has never needed a major repair, for which I'm very thankful. I would highly recommend Vernon Auto Group based on my service experience. I will also consider making the drive back to Vernon when it's time to buy my next Ford truck. Thanks, Scott Smith Plano, Tx. More

I have bought several new vehicles thru the years and the older that I get, the more the experience seemed not to be enjoyable and almost to the point that I told my husband as we got in the car to go look a older that I get, the more the experience seemed not to be enjoyable and almost to the point that I told my husband as we got in the car to go look at the new Expedition that I had rather take a beating than go buy a new vehicle. It was a pleasure to do business with Robby Eads. He has the years of experience and lets the customer make up their minds without any high pressure sales talk. Another thing that I appreciated is that the only extra that I was offered was an extended warranty. The last new vehicle that I bought, I almost got up and walked out after telling them over and over that I did not want all the extra "crap" they were trying to sell me. I told Robby "thank you" for making the sales experience of buying my new Expedition an enjoyable one. Linda Pilcher More

Looked at several trucks that were not all really what I was wanting. They all had more than what I was looking for or not enough. I was told it would be better to order the truck I was wanting with the opt was wanting. They all had more than what I was looking for or not enough. I was told it would be better to order the truck I was wanting with the options I preferred. It came in having most of everything on it that I wanted. The only thing it did not have which I thought would have been standard equipment for a diesel truck was the engine block heater. All things aside other than that it was a great experience. The finance gal, Ashley was great to finish the deal with as well. More

This was by far the best new car purchase I have experienced. NO ONE can touch their prices which is why I traveled to Texas from Philadelphia. Staff hospitality was unlike I had experienced in any experienced. NO ONE can touch their prices which is why I traveled to Texas from Philadelphia. Staff hospitality was unlike I had experienced in any Big City dealership. My only regret is that I wish I had found these guys years ago to do business with. From here on out, all my future vehicles will be from this dealership! Overall experience was no nonsense which made it great. Numerous email questions I had asked were answered immediately and phone calls were promptly returned. The website is very descriptive, easy to navigate and contains every detail of every vehicle for purchase. Just an excellent experience for me! Respectfully, Alex Philadelphia More