Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Vernon Auto Group
Vernon, TX
5,511 Reviews
The future is here. Everything we do, we believe in challenging the norm. We believe that the automotive purchasing experience is fundamentally flawed. If you are the type of person who wants complete control over your purchase experience without the pressure of a salesperson or having to negotiate back and forth, then we are the dealer group for you.
Streamline processes, nationwide delivery, and purchase experience from the comfort of your home. All with a dedicated Product Specialist, who is commission-free, to help guide you through your experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,511 reviews
July 30, 2013
Trading for a new car or truck should be one of the good experiences of our life. About 90% of the time that is not true if you listen to folk talk about making a trade. I am seventy-five years old and ha experiences of our life. About 90% of the time that is not true if you listen to folk talk about making a trade. I am seventy-five years old and have bought 20 new cars or trucks. Almost every time I felt that in the end I was taken advantage of. Last Thursday I went to two car dealerships with the intention of buying a new pick-up. At each place I spent over two hours and left both with having made four or five offers. Friday morning a friend said, "Go to Vernon and talk to Victor, he will give you a price in about ten minutes." So I went to Vernon, I walked through the lot and found the color that I wanted. I already had the sheet with everything that I wanted on and in the truck. I went into the office area and someone pointed Victor out to me. He introduced himself and asked, "How can I help you?" I gave him the paper and said, "This is what I want." He asked what color and if I had a trade in. I told him the color and he said that he would have someone look at my truck. He had a truck brought up that was the color, and asked me if that was what I wanted. It was, and then he said lets go put some numbers to it. They brought him the price of my truck, and he put some numbers in the computer and with-in ten minutes, turned a piece of paper to me and said, "Here's what we can trade for." We didn't have to hassle over price, the price he gave was the price. Not I might find a hundred here, or maybe we could get you and extra fifty for your truck. It was great! Like buying ice cream at Braums. You know that you want and everyone pays the same price. I always feel that I am being cheated when they say, "What will I have to come down to, to get your business." Or for the forth time, "Well I'll have to take it back to him (?) and see what he can do." For the first time I had a good experience trading for a Ford pick-up at Vernon Auto Group and Victor Overby treated me nice. He explained everything to me in a way that I could understand and remember most of it. The lady in the finance department, was nice and helped me with each question that I had. The entire experience took just over one hour! More
by fumcpastor
July 29, 2013
This is the second vehicle we purchased from Vernon Auto Group and from Steve in the last month and a half. We are very pleased with our purchases. We especially like the idea of a lifetime powertrain warra Group and from Steve in the last month and a half. We are very pleased with our purchases. We especially like the idea of a lifetime powertrain warranty on these vehicles. More
by mistimya
Employees Worked With
July 29, 2013
Costumer service was great! Fermin Rejino was great help he was always checking up on us and was very quick in giving us answers. Their prices are also very good and i would recommend anybody into looking a he was always checking up on us and was very quick in giving us answers. Their prices are also very good and i would recommend anybody into looking at buying from them. More
by juliacontreras1991
July 27, 2013
Dane worked tirelessly to find us the F350 DRW Lariat that would fit our needs. He was very helpful and stayed in constant communication with us regarding the timing of picking the truck up and final tr that would fit our needs. He was very helpful and stayed in constant communication with us regarding the timing of picking the truck up and final training on operating the vehicle's features. Dane was representative of the several people we were in contact with during the purchasing process. This was truly the best experience my wife and I have had in purchasing a vehicle. Vernon Auto Group will be where we buy our next vehicle and we are definitely recommending VAG to our family and friends! Thanks for a wonderful experience and excellent value! More
by JohnPoston
July 26, 2013
Everyone was very curteous and professional - from sales to the closing. By far the best experience we've ever had in purchasing a car. We will definately return when we looking for another car. to the closing. By far the best experience we've ever had in purchasing a car. We will definately return when we looking for another car. More
by cappling
July 26, 2013
Best experience I've ever had. From El Paso to Lawton Ok. No one did it better.. I have bought over 8 new vehicles and this has been the best service yet.... Continue to keep it simple and straight forwa Ok. No one did it better.. I have bought over 8 new vehicles and this has been the best service yet.... Continue to keep it simple and straight forward. Adrian was awesome, More
by hillburn
July 25, 2013
The customer service we received at the Vernon Auto Group Ford dealership was outstanding. Victor was patient as well as informative. He helped us make the best possible choice for us. Everyone we encountere Ford dealership was outstanding. Victor was patient as well as informative. He helped us make the best possible choice for us. Everyone we encountered at the dealership was very friendly. More
by davewinn
July 25, 2013
I live in Houston, Texas, but, for the last 10 years I have buying my new vehicles thru the Vernon Auto Group Dealership. They find what I want even if it's not on their local lot. The vehicles I receive have buying my new vehicles thru the Vernon Auto Group Dealership. They find what I want even if it's not on their local lot. The vehicles I receive are decked out with exactly what I desire. They deliver to my home in Houston. All the paperwork is complete in a very short time. They take my trade in and give me an excellent value for it. I will always use these first class folks for my automobile needs. Terry and Chris are the best at customer service. More
by WilMor1
July 24, 2013
We purchased a 2013 Chevrolet Silverado 2500HD (Chevrolet was not a choice above). Our experience with Vernon Auto Group was because of an unexpected vehicle breakdown 50 miles from their shop. Our initial was not a choice above). Our experience with Vernon Auto Group was because of an unexpected vehicle breakdown 50 miles from their shop. Our initial intention was to repair our 2007 Chevrolet, end our vacation and go home. The sales staff recognized our anxiety and working with their service department gave us all the options available to us as far as the repair, the trade in options and the new vehicles they had on the lot. We wanted a long bed truck (they did not have any at this time) so they had to go to the internet to search for a vehicle we would like. We also have a three hole Deerskin dog box in our truck so they had to locate a local vendor to line the truck bed and move the box from our old truck to the new one. We walked into Vernon Auto Group on Wednesday, July 10th stressed and unhappy. We drove away from Vernon Auto Group on Friday around noon happy and ready to continue our vacation. We will recommend Vernon Auto Group to anyone we know looking for a new or used vehicle. THANK YOU VERNON AUTO GROUP! More
by dmb10656
Employees Worked With
July 24, 2013
I have been looking for a SUV for a couple of months, local and online. I seemed to either find one I liked but couldn't afford or one I could afford but wasn't what I wanted. I was looking at CarGurus.c local and online. I seemed to either find one I liked but couldn't afford or one I could afford but wasn't what I wanted. I was looking at CarGurus.com and found a Yukon that was EXACTLY what I wanted and when I saw the price I thought they had made a mistake. I couldn't wait till morning to call Vernon Auto Group to ask about this Yukon. When I called, the salesman, Deiter Brannon, said he would go out and take a look at it again due to some of the questions I had and call back. He called back within 5 mins and more than answered my questions. I made a deposit and left for Texas Friday morning. When I arrived everyone there was very nice and the total transaction took about 10 mins. The Yukon was more than I expected and so was the staff there. I can say this was the best buying experience I have ever had and I have had quite a few in my life. Being from South Carolina, I put 1300 miles on my Yukon getting home and it did great. I Love, Love, Love my new to me, 2007 Yukon! Thanks!!!! Cindy Filyaw Cades, SC More
by cfilyaw
Employees Worked With
