Vernon Auto Group

I needed to get my son into a better vehicle to drive to work and school that was safe and effecient. He found a beautiful used F150 on the lot. And the rest is history! Everyone was very professional and c work and school that was safe and effecient. He found a beautiful used F150 on the lot. And the rest is history! Everyone was very professional and courteous during the process of acquiring a pickup for my son. They each made the process right throught the finalization easy for me and my son as well. THANKS!!! More

Good friendly service, with zero hassles or games. I will gladly do business here again. Dan, Chris, and Fermin will go out of their way to make sure you are getting what you want. gladly do business here again. Dan, Chris, and Fermin will go out of their way to make sure you are getting what you want. More

I contacted Steve Ybarra concerning purchasing a 2011 Ford F-350, stock # F3442A listed for sale on E-Bay, on October 21, 2013. We reached an agreement to pay the listed prce of $42,000. On October 22, 2 Ford F-350, stock # F3442A listed for sale on E-Bay, on October 21, 2013. We reached an agreement to pay the listed prce of $42,000. On October 22, 2013 Steve contacted me an explained that in order to hold the vehicle until I could travel from Ohio to Texas and pick up the vehicle on November 8, 2013, I would need to pay a $500 deposit for 4 days. I would then need to pay another $500 to hold for an additional 6 days, then a third deposit of $500 until I could obtain the vehicle. I provided my credit card information and agreed that if I did not pick up the vehicle, I would lose one of the $500 deposits. Vernon Auto group sent a purchase agreement to my Credit Union in order to arrange financing. My Credit Union faxed the financing agreement to Vernon Auto Group, indicating that the financing was completed. I purchased airfare for myself and my wife to travel on Niovember 8, 2013 to pick up the vehicle. The total for the airfare was $623.80. My credit card was charged for the first two deposits totaling $1000. On November 2, 2013, I received a phone call from Steve Ybarro, informing me that a decision was made by the sales manager not honor my agreement and the vehicle was sold. I contacted Ralph Artega that same day about my concern of the sale of the vehicle and the airfare that was spent. Ralph indicated that the airfare would be refunded. To date I have not received the refund of my airfare. I have spoken numerous times with Ralph and Chris Dunson concerning the refund of the airfare, with no results. I have never received an explaination as to why the vehicle was sold, even after we had reached an agreement and the deposits to hold the vehicle had been made, until I could travel and pick up the vehicle. I have not received the refund of the airfare. I received a phone call from Chris Dunson on October 30, 2013, asking me if I had returned the paperwork sent to me. I explained that I did not receive any paperwork and that everything was in place to purchase the vehicle on November 8, 2013. I further explained to Chris airfare was purchased and I would arrive to complete the sale. I am extremely disappointed with the failure of Vernon Auto Group to honor the agreement that was in place and their decision to sell the vehicle. I am disapointed with the lack of responsiveness in the refund of my airfare. I purchased the airfare based on the agreement that was entered into and feel it should be refunded by Vernon Auto Group, since they decided to sell the vehicle prior to my arrival. I have received the refund of my $1000 deposit on my credit card. Based on the treatment and lack of honesty I have received from Vernon Auto Group, I would not recommend purchasing a vehicle from them. More

The entire team was courteous, knowledgeable, efficient and went above and beyond to make me happy, GMC was not a option on brand selection. thanks and went above and beyond to make me happy, GMC was not a option on brand selection. thanks More

Great experience, nick was an easy guy to get along with and do business. I highly recommend nick and his team at vernon auto group and do business. I highly recommend nick and his team at vernon auto group More

From start to finish this dealership and all of it's employees have been nothing but professional and friendly. We were able to provide the details of the truck we would like to purchase and the price t employees have been nothing but professional and friendly. We were able to provide the details of the truck we would like to purchase and the price that we needed in order to complete the purchase and Victor Overby went above and beyond to get that done for us. Megan was very knowledgable and curtious when completing the paperwork and we appreciate how everything was explained to us. Thank you for making this an easy, stress free experience. More

The staff were all professional and did exactly what they said with no hidden agenda. I was more then impressed with their service and would recommend them to any other person looking for a new or used vehic said with no hidden agenda. I was more then impressed with their service and would recommend them to any other person looking for a new or used vehicle. I will be back in a year to get my wife a new Expedition and look foward to working with David Warren and the Vernon Auto Group Staff. Thank you guys More

Internet site was fast and easy to look at and find the truck I wanted and customer service got with me next day without delay. Credit app was ran and quickly approved. Truck was exactly like the internet truck I wanted and customer service got with me next day without delay. Credit app was ran and quickly approved. Truck was exactly like the internet picture was, Dakota was friendly and helpful. Trade in was very fair, overall a painless, fun expierence and my puppy Izzy was welcomed inside and had a good expierence as well. More

I liked the fact that the dealership advertized their prices online and had plenty of pictures of the vehicle. This was the deciding factor for choosing Vernon Auto Group. None of the other websites I prices online and had plenty of pictures of the vehicle. This was the deciding factor for choosing Vernon Auto Group. None of the other websites I visited had anything other than MSRP listed and I just don't like the idea of having to basically apply for a quote. I will definitely consider Vernon Auto Group for future purchases. More

My experience with Vernon auto group has been exceptional. From the down to earth attitude of the salesman which made it easy to transition into a new vehicle. The truck was delivered to me on ti exceptional. From the down to earth attitude of the salesman which made it easy to transition into a new vehicle. The truck was delivered to me on time and the delivery driver was professional and polite. I would recommend anyone to Vernon auto group. This was a great experience for all involved. More