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Vernon Auto Group

Vernon, TX

4.9
5,549 Reviews
The future is here. Everything we do, we believe in challenging the norm. We believe that the automotive purchasing experience is fundamentally flawed. If you are the type of person who wants complete control over your purchase experience without the pressure of a salesperson or having to negotiate back and forth, then we are the dealer group for you. Streamline processes, nationwide delivery, and purchase experience from the comfort of your home. All with a dedicated Product Specialist, who is commission-free, to help guide you through your experience.
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3701 Highway 287 West

Vernon, TX

76384

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Showing 5,549 reviews

September 16, 2021

Easy going people and good environment and made the deal quick and easy. And did not overwhelm me More

by jdalbus81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Vernon Auto Group responded

Thank you for the great review, we enjoyed working with you and hope you enjoy your vehicle!

September 15, 2021

This was my easiest vehicle buying experience. Rodney was my salesman and he was great. He explained all the details and answered all of our questions. I would highly recommend this dealer for your next vehi More

by woodyh35
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Vernon Auto Group responded

Rodney is great! We are glad to have him apart of our team, and we thank you for your business and sharing your experience with us. We hope you enjoy your vehicle!

September 05, 2021

Steve and the team did a great job, and worked fast. The transaction was a painless as it could be, and communication was excellent! Thank you! More

by Samuel.tupper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Vernon Auto Group responded

Thank you for sharing your great review with us, we enjoyed working with you!

August 30, 2021

My experience at Vernon Auto Group and with Steve was honestly amazing. I came along with my father who’s first language is Spanish. Therefore, it was such a relief hearing Steve speak Spanish. It made t More

by Karla Ortega
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Raines
Sep 14, 2021 -

Vernon Auto Group responded

Thank you for sharing your great review with us, we enjoyed working with you and hope you enjoy your vehicle!

August 10, 2021

I am really disappointed with this dealership. I purchased 5 new trucks from them last year and i thought I’d never buy another vehicle from another dealership . I contacted them because I’m lookin More

by Oz
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Ybarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Vernon Auto Group responded

Sir, we have been nothing but upfront and honest with from the beginning of doing business with you. We understand your frustration and we will always welcome you back in the future if you ever change your mind. We are always happy to do business with you and we will never not be transparent with you or anyone else. Steve is absolutely correct the market has not only affected us, it has affected many others. I am sure you have heard of the "Chip Shortage"? This has also allowed us to be able to pay higher than we ever have before on any and all trade ins. So when the market is not so crazy and New vehicles aren't scarce, you can always call us again because not only you but everyone is a valued customer to us.

Aug 16, 2021 -

Oz responded

I guess it didn’t affect the other dealers that aren’t trying to sell for $3000 over MSRP?????

July 31, 2021

Awesome service and love the new truck. Thank you Rodney Moore and Deidre Wood for taking care of us. Will definitely recommend Vernon Auto Group. More

by Sadlos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Arteaga, Deidre Wood
Aug 06, 2021 -

Vernon Auto Group responded

We enjoyed working with you and hope to see you in the future!

July 30, 2021

Very helpful courteous and did everything They said they Very helpful courteous and did everything They said they would do. And I would recommend them to others and would Definitely buy from them again More

by ether5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dunson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Vernon Auto Group responded

Thank you for sharing your experience with us, we enjoyed working with you!

July 30, 2021

Taylor was amazing. Very helpful and very detailed on my needs. There is not enough room to express the amazing job she did. Thank you More

by Richard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kay Lynn Rodriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deidre Wood, Morgan Savage, Taylor Summers
Aug 06, 2021 -

Vernon Auto Group responded

Wow! What a great review, we hope you enjoy this vehicle! Thank you for sharing your experience!

July 26, 2021

The purchase was flawless, as usual. Won’t go anywhere else! This is my fourth vehicle from them. Chris, Steve, Kay Lynn and Deidre got the job done! More

by roramsey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dunson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kay Lynn Rodriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deidre Wood
Aug 06, 2021 -

Vernon Auto Group responded

Glad you are apart of the Vernon Auto Group Family! We hope you enjoy this vehicle!

July 24, 2021

The best customer service of any dealership we've worked with. This purchase was our third from Vernon. Absolutely recommend this place. We were unable to make the trip to Vernon to get the car we wanted, s More

by FreudenrichFamily
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Vernon Auto Group responded

Thank you for the continued business, we have enjoyed working with you and hope you enjoy this vehicle!

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