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Vernon Auto Group
Vernon, TX
5,468 Reviews
The future is here. Everything we do, we believe in challenging the norm. We believe that the automotive purchasing experience is fundamentally flawed. If you are the type of person who wants complete control over your purchase experience without the pressure of a salesperson or having to negotiate back and forth, then we are the dealer group for you.
Streamline processes, nationwide delivery, and purchase experience from the comfort of your home. All with a dedicated Product Specialist, who is commission-free, to help guide you through your experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 5,468 reviews
October 25, 2018
Good work I had a great experience working with everyone, they had everything done and in great order. The transaction was smooth and seamless. I would buy ano I had a great experience working with everyone, they had everything done and in great order. The transaction was smooth and seamless. I would buy another vehicle there. More
by COBRA GT
Employees Worked With
Brandon Mitchell, Miguel Granados
Helpful October 25, 2018
Red Ram 3500 Salesman and guy that wrote the paper work up was great! I love my truck! Great Deal! First class Car Dealer!! They make the process very smooth! Tha Salesman and guy that wrote the paper work up was great! I love my truck! Great Deal! First class Car Dealer!! They make the process very smooth! Thanks!! More
by Ashleyb1972
Employees Worked With
October 25, 2018
Great experience! Will be back for future deals Everyone was very helpful and attentive along with a very speedy process. Best dealer experience yet. Will recommend to all my family and friends and Everyone was very helpful and attentive along with a very speedy process. Best dealer experience yet. Will recommend to all my family and friends and hope to be back for future deals myself. More
by JDT2007
October 25, 2018
Great Experience We were searching for a specific vehicle. We had wanted a certain color, engine and options. The dealership spent much time searching for the right We were searching for a specific vehicle. We had wanted a certain color, engine and options. The dealership spent much time searching for the right vehicle. Everyone was so helpful and friendly. We have purchased new vehicles several times but this was first time for the Vernon Auto Group. I would recommend this dealership. I appreciated all Brandon Mitchell did to help us. He was very patient and knowledgeable about the vehicles. More
by joyeann75
October 24, 2018
great service sales are great, financing was great, the person that delivered my vehicle was nice, I would buy from this dealership in the future. Since Buying I h sales are great, financing was great, the person that delivered my vehicle was nice, I would buy from this dealership in the future. Since Buying I have seen many many fords in Hobbs, nm with the vernan dealership on them! More
by dspurgeon1
Employees Worked With
Morgan Chavez, Stephanie Fernandez
October 23, 2018
Purchase of a 2012 Charger I think Vernon auto group was one of the easiest and most dependable car dealers that I've dealt with in a long time this was my first experience in a I think Vernon auto group was one of the easiest and most dependable car dealers that I've dealt with in a long time this was my first experience in a decade of buying a car and Vernon Auto Group made it very well worth it I would recommend them for any car purchase over anyone else and I will definitely do business in the future with them More
by Charger12
October 23, 2018
Great Service! I submitted a form online valuing my trade late Friday night, first thing Saturday morning I was contacted and sent to James Bailey for a salesman. H I submitted a form online valuing my trade late Friday night, first thing Saturday morning I was contacted and sent to James Bailey for a salesman. He made sure I was taken care of every step of the way! They were extremely busy that day so I ended up taking delivery of my new car on Monday but James did everything he could to make sure I got the best customer service and that I was happy with the process the entire time! On Monday I was sent to Stephanie Fernandez in finance who offered me a great customer experience and a great understanding of everything during the whole process. I will definitely reccomend this dealership to others! Thank you James and Stephanie! More
by Mattkyle88
Employees Worked With
Stephanie Fernandez, James Bailey
October 23, 2018
Dishonest service department Took my car in twice because my service engine soon light was on and they never figured out why. Last time it was in I asked them to change my oil. Ev Took my car in twice because my service engine soon light was on and they never figured out why. Last time it was in I asked them to change my oil. Everytime I called, nobody ever knew anything. I got it back on a Thursday and that Sunday I went out of town. I got a warning to add oil to the car. My husband pulled over and looked under the car and saw lots of oil under. Had to have it towed back to my house, then towed to Vernon Auto Group. When they looked at it, it started out as a $200 fix, next time an $800 fix, then a $3000 fix. When we went to see first hand what was wrong, the mechanic started telling us and things he was saying was not what we were told. The manager, Kim, said it was miscommunication. We will not be back. I have always heard great things about Vernon Auto Group, that's why I bought a car from y'all. And the sales people were great. But the service department is lacking. More
by Creichman
Employees Worked With
Kim, Richard Floyd
October 23, 2018
Good honest dealership that's not pushy. We were on the market for a new pickup and had a few recommendations for Vernon Ford. We found one online we liked and made the call. James Bailey was We were on the market for a new pickup and had a few recommendations for Vernon Ford. We found one online we liked and made the call. James Bailey was our salesman. He and the rest of the team we delt with made buying a truck online a good experience. More
by Billy T
October 22, 2018
Vehicle purchase Working with Steve Ybarra and Jr Cavillio made the purchase of a vehicle a pleasure. Minor snags but Steve worked hard to take care of everything. I w Working with Steve Ybarra and Jr Cavillio made the purchase of a vehicle a pleasure. Minor snags but Steve worked hard to take care of everything. I would recommend making your next purchase from the folks a Vernon Auto Group. More
by KP
