Vern Eide Motorcars

Excellent Service, Family Friendly This was only the second time I had been in their facility. The first to check a battery and the second for an oil change. Time estimate was less th This was only the second time I had been in their facility. The first to check a battery and the second for an oil change. Time estimate was less than I expected, people were friendly, one sales person recognized me as if I were family. The verbal summary of what they checked on the vehicle was very personal. I never felt that I was Just another customer in the scheme of many. I was treated as someone important to them. More

What a great place We have officially purchased 3 vehicles all through Randy and Vern Eide! I would not go any where else! He is friendly and easy to work with. They und We have officially purchased 3 vehicles all through Randy and Vern Eide! I would not go any where else! He is friendly and easy to work with. They understand the line between "pushy" and a good salesman as well. I would highly recommend him and Vern Eide to anybody! More

Terrible service men As most of you know, car repairs never happen at a convenient time. It was very hard to schedule an appointment and they do not even honor the time th As most of you know, car repairs never happen at a convenient time. It was very hard to schedule an appointment and they do not even honor the time that you are given for an appointment. I brought my car in at 730 am ( I had already scheduled this appointment 5 days in advance) and it was not even looked at until 1pm. Not only that, but the service guy was very rude. He was not interested in helping me and made it seem as if I were a burden on his time. I am not fluent in cars so I need him to explain what needs to be done and what is actually important and he seemed frustrated because of that. He quoted me $1500 for something that was quoted $500 at my local shop in town. I was also charged $115 just for them to even look at my car. The service department had terrible customer service and they charge way too much. Would never suggest this to anyone. The only compliment I have is that the receptionist was very kind. More

First time working with a sales woman I was approached by Sheri Muchow about ain the ago, letting her know that I was just looking. She caught me off guard and asked me, "Well I'm glad you I was approached by Sheri Muchow about ain the ago, letting her know that I was just looking. She caught me off guard and asked me, "Well I'm glad you took the time to look around at our location, When you are ready to take the next step, would you be trading a vehicle in? Well with me saying "Yes" she offered to see what my car is worth and while we are doing that then pick any car on the lot that you would like to take for a spin for the fun of it. I thought.. why not.. so with her just visiting with me and didn't push me but told me how special Vern Eide was to her and would feel honored to have me part of the family also.. well a few hours more I walked out wit a new car and am very happy and recommend to just to get to know Sheri because she's not just a sales woman but I am so honor to call her my new friend also! I ended up spending more than I planned in but happy with it all because she made me feel the benefit as the financial person top it off. I hope she is there FOREVER because I hooked and referred my mom to her that just bought a car from her before she was leaving town to work at a different location. She's definitely an asset and for not believing in dealerships I definitely believe in her More

Excellent!! We are credit challenged folks and we dealt with quite of few dealers. We went to Vern eide on 12th street and dealt with Steve initially we didn't ma We are credit challenged folks and we dealt with quite of few dealers. We went to Vern eide on 12th street and dealt with Steve initially we didn't make a deal and we assumed the deal was dead in the water. But then Steve surprised us and called us a few days later and said he got the deal to work with the vehicle we were interested in. After some wheeling and dealing Steve and Alex got the deal to work out. That's true customer service and is awesome to see. Would certainly recommend Vern Eide to any one and the whole team at 12th street was Great!! More

Repair gone wrong I purchased a 2002 CRV, it was suppose to have gone through their "Honda Certified Inspection." There were things that didn't work on the vehicle, lig I purchased a 2002 CRV, it was suppose to have gone through their "Honda Certified Inspection." There were things that didn't work on the vehicle, light and seatbelt chime, the salesman told us that it was turned off in programming. Ten years later, we found out that the switch that controlled these items was actually broken-it had fallen apart in the door. The Service advisor insisted that I have it fixed, so I relented, and had it repaired. Ever since the repair, I can't roll down the front passenger window. So, what really was an unnecessary repair now has me in line to pay for a repair that I need to have my window function. The service department is awful. I scheduled an appointment to have the actuator replaced for the second time on the driver's front door. I took my car in and planned to wait, the 1 hour it would take the service advisor yelled at me telling me that they don't make appointments, only drop off times. They would need the car for the entire day, and it would cost $500. I asked for my car back. The service advisor skidded the car across the parking lot, flung my open, ripped down the number from the rearview mirror, twisting the mirror, and stormed off back into the shop. I took the car down the street and 45 minutes later I had my car repaired for $195. Now, I just have to find the money to repair the window control that Vern Eide messed up when they repaired the switch, which should have been working when the car went through their "certified inspection." Lesson here, certified, doesn't mean working. More

Jill is Awesome!! Jill is the best salesperson I've ever dealth with! She listens when you've got an issue with a dealer, vehicle, payment, option, and then works to ma Jill is the best salesperson I've ever dealth with! She listens when you've got an issue with a dealer, vehicle, payment, option, and then works to make it the best deal for you. I was a little hesitant about buying a Honda but she was well informed of all options and pricing and was able to get me the best deal and all the options I wanted. Thank you so much Jill!! You rock! We felt comfortable the moment we stepped in the door to talk to her and she was beside us the whole way. Nothing could have been done differently. More

good at first We were vehicle shopping and found one vehicle we liked they said we couldn't get it because with having not the best credit we had to have something We were vehicle shopping and found one vehicle we liked they said we couldn't get it because with having not the best credit we had to have something newer with lower miles so after many vechule we were not interested in we said the only thing we will take Is the one we want they replied it is sold and you don't want it it has problems so we left and left it at that within days they call saying that car is avaiable if we want it we go pick it up it is great we love it but it has a ripped sit belt and has since we bought it which they have to replace due to a safety Hazzard well its been two months trying to get it in for an appointment to replace the belt they won't return calls if someone answers they are busy unsure or in a meeting More

Randy was excellent to work with I live in Minneapolis but have purchased my last 3 Honda's at Vern Eide. They are great to work with and do what they can to get your business. Randy I live in Minneapolis but have purchased my last 3 Honda's at Vern Eide. They are great to work with and do what they can to get your business. Randy was excellent to work with and I would recommend him highly. No non-sense, gives you the best deal straight away. More

i bought a shiny lemon Where do i start i filled out a online credit application. My application was sent to numerous dealers but i chose verne eide due to there promptness Where do i start i filled out a online credit application. My application was sent to numerous dealers but i chose verne eide due to there promptness and very polite salesmen who called. We discussed several options of vehicles and he stated that he had a 2007 suburban which would work great with a large family i thought great thats perfect since i have 5 children. So the next day i went there well the suburban wasnt ready but we have a yukon xl i thought ok great lets look at it. After test driving the vehicle i found nothing to worry about it. Well 5 days after we got it home transmission went out so i called my salesman steve witham and he said get it up here and we will fix it then it occurred to me how was i going to do that so i called a towing company and got a quote. I called steve with that quote and they said no just tow it to your closest dealer. Well i sat there for about 7 hrs waiting for them to figure out who was going to fix it. After that 7 hrs of waiting they brought me a honda accord to drive while mines being repaired. Im no mathematician but 5 children in a honda thats not going to work so i called them thats when someone i spoke with told me its not there problem and hung up. I calles them and said i am your problem until the yukon gets repaired. It took almost 2 wewks to get the yukon back. When i arrived at the dealership that was repairing it i noticed them changing the battery i asked and he said it was shot i thought kool well after i left the dealership that night i noticed headlights where going bright and dim the whole way home. The next morning i found out why the repairman didnt tighten thebattery cables i tried to talk with them with no such luck they never returned my calls i will never recommended them nor will i ever be buying anything from them any time soon. I removed ALL verne eide decals from my truck More