Vern Eide Ford Lincoln - Service Center

Service Department I was driving from Hartford to Spearfish and realized I was over on my miles - needing an oil change. I called when I was about 10 miles outside of Mi I was driving from Hartford to Spearfish and realized I was over on my miles - needing an oil change. I called when I was about 10 miles outside of Mitchell and Adam was very helpful on telling me the easiest route to their location, said they could get me in right away, and when I pulled in he told Pam exactly where I was going and she took me right back to get my info and to the lounge. They were both so friendly and welcoming! Thank you! More

Oil change and inspection Was running late and called to tell them. They were very courteous and told me no problem. When I got there 10 minutes late they said they were just Was running late and called to tell them. They were very courteous and told me no problem. When I got there 10 minutes late they said they were just finishing up another vehicle and then they would get my vehicle in. Always pleased with there work. More

unhappy customer Purhased new 2012 Ford Fiesta. Transmission was never right with this vehicle. At 41,000 miles took vehicle with transmission problem. Told by service Purhased new 2012 Ford Fiesta. Transmission was never right with this vehicle. At 41,000 miles took vehicle with transmission problem. Told by service advisor that vehicle was unsafe to drive. Vehicle still covered by extended warranty. Also had a master tech extended warranty that covered the problem. Vehicle set at dealership for ten days, I was told then that the parts were on order and could be months before they arrived. Had to sell the car at a terrible loss. Was only given $4,000 for a trade. Car was like new. i had a extended service warranty that i purchased for $1800 dollars. i got a whole $250.00 back for that. Warranty was only used for 5,000 miles. The next week I see the car on the internet for $9,000. I found out at this time that all of a sudden they had the parts. The vehicle was repaired under warranty by Ford. I was never informed of this. They made a lot of money on this deal. I did all the right things and feel I was cheated, I feel this was very unethical. Numerous complaint to the dealer went unheeded, Complaints to corporate ignored, Cannot recommend this vehicle to anyone.. Will never use this dealership again More

Always great service The service and sales at this dealership has always been the best I have received of all the Dealerships I have been to . The salesman I had today Jo The service and sales at this dealership has always been the best I have received of all the Dealerships I have been to . The salesman I had today Jordan Hanson was very friendly and took time to explain and find the answers to all of my questions. I went in for a recall and walked out with a new car, great Product Specialist and great service people at Vern Eide Ford. More

Excellent customer service. I was traveling from northern Wisconsin to Gillette Wyoming for a new work assignment. I own a 2011 Ford Focus with almost 100,000 miles. This has b I was traveling from northern Wisconsin to Gillette Wyoming for a new work assignment. I own a 2011 Ford Focus with almost 100,000 miles. This has been the most trouble free vehicle I have ever owned. Before leaving Wisconsin I noticed the starter seemed a bit sluggish and I thought there may be a problem with the battery. I spent the first night in Eau Claire Wisconsin. The next morning the car still was slow to turn over and I knew that I had a problem with the battery. I decided to continue on with my plan to spend the night in Mitchell South Dakota. Arrived at 5:30 pm and checked in to a hotel and then located the Ford dealer in Mitchell, Vern Eide Ford Lincloln. I got there at 5:50 pm, ten minutes before closing and described my problem to Tami Winter who is a service advisor. I indicated that I would be happy to come back when they opened the next morning but she encouraged me to take care of it immediately. Jared tested the battery within 5 minutes and the test showed one of the battery's cell was bad. I had purchased a new 84 month Ford Motorcraft battery at Larry Miller Ford in Lakewood Colorado in December of 2013. I did not have my invoice with me and Tami suggested I call Larry Miller to retrieve the invoice from their computer records. I called my service advisor there, Ryan Doer, and within 5 minutes he located the invoice, printed it out and faxed it to Tami who then indicated the battery was still covered under warranty 100% parts and labor. Adam is the service manager at Vern Eide and Mike works in the parts department and determined that they had the same battery in stock. Jared installed the battery in less than 10 minutes and I was on my way. Tami, Jared, Mike and Adam all rallied to help me and stayed 40 minutes after closing to get me on my way. This saved me a huge hassle as I am certain the car would not have started the next morning at the hotel. This is why I and my family have been Ford customers for decades and why I will likely trade in my Focus on a 2017 Ford Fusion Platinum Hybrid in a few months. Kudos to all you wonderful people!! More

Service Department Dealing with Pamela Engelland who is a Service Advisor was a wonderful experience. She was very knowledgeable and able to answer my questions. She w Dealing with Pamela Engelland who is a Service Advisor was a wonderful experience. She was very knowledgeable and able to answer my questions. She was also very friendly, professional and efficient. More

Emergency service My car broke down west of Chamberlain, SD (wheel problem); this was the first garage able to provide a comprehensive look at it, followed by service t My car broke down west of Chamberlain, SD (wheel problem); this was the first garage able to provide a comprehensive look at it, followed by service to repair the problem. They went out of the way to try to find the part and make the repair as quickly as possible so that we could continue our trip. More

excellent customer service Staff went above and beyond. They performed a quick diagnosis; the parts were available in a timely manner and a loaner loaner car was unexpectedly p Staff went above and beyond. They performed a quick diagnosis; the parts were available in a timely manner and a loaner loaner car was unexpectedly provided. More

Fantastic Prompt Friendly Service While traveling in my F250 from my home in Georgia to visit my daughter and grandchildren in Sheridan WY on Sunday June 26, 2016, my check engine ligh While traveling in my F250 from my home in Georgia to visit my daughter and grandchildren in Sheridan WY on Sunday June 26, 2016, my check engine light came on. I stayed overnight in Mitchell, SD and at 8am was at the service department of Vern Edie Ford. I was met by Brian Reichelt, a service advisor who directed me to a waiting area. Within 30 minutes Mr Reichelt returned with my truck key stating that it was a faulty O2 sensor, and it had already fixed it and I was ready to go. I was highly impressed with the prompt, courteous service provided by Mr. Reichelt and by Vern Edie Ford. More

Great Customer Service The gatorback mudflaps on my pickup started to rust or stain on my pickup, I purchased them from another dealer in the area and after they told me th The gatorback mudflaps on my pickup started to rust or stain on my pickup, I purchased them from another dealer in the area and after they told me they were going to take care of the problem they never did and kept putting me off for 5 months. So I called Kelly to see if he could do anything, even though I didn't buy them from him he was more than willing to help me out. He worked with the distributor and they got me new plates. Because of him and his great customer service, I will definitely be going to Vern Eide Ford for my next vehicle purchase More