Vern Eide Ford Lincoln - Service Center

Excellent customer service. I was traveling from northern Wisconsin to Gillette Wyoming for a new work assignment. I own a 2011 Ford Focus with almost 100,000 miles. This has b I was traveling from northern Wisconsin to Gillette Wyoming for a new work assignment. I own a 2011 Ford Focus with almost 100,000 miles. This has been the most trouble free vehicle I have ever owned. Before leaving Wisconsin I noticed the starter seemed a bit sluggish and I thought there may be a problem with the battery. I spent the first night in Eau Claire Wisconsin. The next morning the car still was slow to turn over and I knew that I had a problem with the battery. I decided to continue on with my plan to spend the night in Mitchell South Dakota. Arrived at 5:30 pm and checked in to a hotel and then located the Ford dealer in Mitchell, Vern Eide Ford Lincloln. I got there at 5:50 pm, ten minutes before closing and described my problem to Tami Winter who is a service advisor. I indicated that I would be happy to come back when they opened the next morning but she encouraged me to take care of it immediately. Jared tested the battery within 5 minutes and the test showed one of the battery's cell was bad. I had purchased a new 84 month Ford Motorcraft battery at Larry Miller Ford in Lakewood Colorado in December of 2013. I did not have my invoice with me and Tami suggested I call Larry Miller to retrieve the invoice from their computer records. I called my service advisor there, Ryan Doer, and within 5 minutes he located the invoice, printed it out and faxed it to Tami who then indicated the battery was still covered under warranty 100% parts and labor. Adam is the service manager at Vern Eide and Mike works in the parts department and determined that they had the same battery in stock. Jared installed the battery in less than 10 minutes and I was on my way. Tami, Jared, Mike and Adam all rallied to help me and stayed 40 minutes after closing to get me on my way. This saved me a huge hassle as I am certain the car would not have started the next morning at the hotel. This is why I and my family have been Ford customers for decades and why I will likely trade in my Focus on a 2017 Ford Fusion Platinum Hybrid in a few months. Kudos to all you wonderful people!! More

Service Department Dealing with Pamela Engelland who is a Service Advisor was a wonderful experience. She was very knowledgeable and able to answer my questions. She w Dealing with Pamela Engelland who is a Service Advisor was a wonderful experience. She was very knowledgeable and able to answer my questions. She was also very friendly, professional and efficient. More

Emergency service My car broke down west of Chamberlain, SD (wheel problem); this was the first garage able to provide a comprehensive look at it, followed by service t My car broke down west of Chamberlain, SD (wheel problem); this was the first garage able to provide a comprehensive look at it, followed by service to repair the problem. They went out of the way to try to find the part and make the repair as quickly as possible so that we could continue our trip. More

excellent customer service Staff went above and beyond. They performed a quick diagnosis; the parts were available in a timely manner and a loaner loaner car was unexpectedly p Staff went above and beyond. They performed a quick diagnosis; the parts were available in a timely manner and a loaner loaner car was unexpectedly provided. More

Fantastic Prompt Friendly Service While traveling in my F250 from my home in Georgia to visit my daughter and grandchildren in Sheridan WY on Sunday June 26, 2016, my check engine ligh While traveling in my F250 from my home in Georgia to visit my daughter and grandchildren in Sheridan WY on Sunday June 26, 2016, my check engine light came on. I stayed overnight in Mitchell, SD and at 8am was at the service department of Vern Edie Ford. I was met by Brian Reichelt, a service advisor who directed me to a waiting area. Within 30 minutes Mr Reichelt returned with my truck key stating that it was a faulty O2 sensor, and it had already fixed it and I was ready to go. I was highly impressed with the prompt, courteous service provided by Mr. Reichelt and by Vern Edie Ford. More

Great Customer Service The gatorback mudflaps on my pickup started to rust or stain on my pickup, I purchased them from another dealer in the area and after they told me th The gatorback mudflaps on my pickup started to rust or stain on my pickup, I purchased them from another dealer in the area and after they told me they were going to take care of the problem they never did and kept putting me off for 5 months. So I called Kelly to see if he could do anything, even though I didn't buy them from him he was more than willing to help me out. He worked with the distributor and they got me new plates. Because of him and his great customer service, I will definitely be going to Vern Eide Ford for my next vehicle purchase More

Outstanding oil change experience! I called and set up an appointment to have service work done on my F-150 and spoke with Adam he made me feel welcome and very accommodating to when wo I called and set up an appointment to have service work done on my F-150 and spoke with Adam he made me feel welcome and very accommodating to when would work for me. When I brought in my vehicle I can into the service office and checked my vehicle in with Jim he had a good sense of humor and made me feel welcome and that my truck would be taken care of. When it was done Jim called me and told me it was ready I came into the service department and was greeted by Adam and Erik they both were friendly as can be and made me feel like it was an honor to have my business. After I handled things in the service office I was thanked by everyone and happened to run into a sales manager Dan, he made sure I was happy with my experience and thanked me for my business. It was really awesome to deal with a company like this they made me feel like I was one of there best friends and that it was an honor to receive my business. It's hard to find service like that in theses times. I recommend Them to anyone you will feel great about your choice! I Normally dread getting my vehicle worked on but I cannot wait to return! More

Jim Senger is great! Brokedown in a company truck and Jim went above and beyond to help! Thank you so much for all of your help and assistance to try and resolve the prob Brokedown in a company truck and Jim went above and beyond to help! Thank you so much for all of your help and assistance to try and resolve the problem! More

Breakdown of Motor Home on a weekend We left our vehicle on the lot of Vern Eide on the lot on Friday evening, and called by 7:30 the next morning. The call was answered by a gentlemen w We left our vehicle on the lot of Vern Eide on the lot on Friday evening, and called by 7:30 the next morning. The call was answered by a gentlemen who said he had noticed it on the lot, but didn't go to inspect it as he thought people might be sleeping, and did not want to disturb us. Very kind. Vern Eide's mechanic already had a job lined up for first thing on Saturday morning, he began on it, and then moved to our motorhome. He had until Monday morning to finish the other job, and wanted to see if he could get us mobile. He discovered a blockage in our air filter, and we were using our Motor Home again before 11:00 a.m. Saturday morning. The card I have has Jim Senger's name on the front, and he must be re presentative of the whole crew at Vern Eide . More

courteous and helpful very helpful, clean, accommodating, coffee bar, special Women's Wednesday cookies, pricing good, hours for service are doable, car service report was very helpful, clean, accommodating, coffee bar, special Women's Wednesday cookies, pricing good, hours for service are doable, car service report was complete and appreciated More