Vern Eide Ford Lincoln - Service Center

Automotive repair We were traveling on a Friday of a holiday weekend. We were about 20 miles east of Mitchell South Dakota on I90 when our engine light came on. We stop We were traveling on a Friday of a holiday weekend. We were about 20 miles east of Mitchell South Dakota on I90 when our engine light came on. We stopped at Vern Eide Ford to ask about the engine light . The service department was excellent they preformed the needed repairs and we were on the road in less than 2 hours. Thanks to the service advisor Pam and the tech Robert. More

Always amazing service. Brian Reichelt and Eric V in the service department do an outstanding job at Vern Eide Ford/Lincoln. They are very professional and ensure that all y Brian Reichelt and Eric V in the service department do an outstanding job at Vern Eide Ford/Lincoln. They are very professional and ensure that all your needs are met. Their customer service is amazing and the services performed are done correctly and efficiently. More

Very kind people and great service I used them for simple car wash and they treated me the same as if i bought a new truck. Thats one nice dealership inside and out I used them for simple car wash and they treated me the same as if i bought a new truck. Thats one nice dealership inside and out More

Great service We were travelling from Ohio and developed a leaky tire. Not only did they squeeze us in on a Monday but also gave us a loaner car so we were able to We were travelling from Ohio and developed a leaky tire. Not only did they squeeze us in on a Monday but also gave us a loaner car so we were able to keep our day as planned with little disruption to our schedule! More

Pam is outstanding Just bought a 2010 Lincoln Navigator in Sioux Falls and was heading across the state for a family vacation. The driver side wiper blade flew off in a Just bought a 2010 Lincoln Navigator in Sioux Falls and was heading across the state for a family vacation. The driver side wiper blade flew off in a rain storm. We pulled up and were promptly greeted with no appointment. Not planning on issues, Pam called around for us to find the pieces we needed. They were not available so they suggested we move 1 blade to the driver side so we could continue with our trip. we appreciated the suggestion and the fact the other blade was removed so the windshield did not get damaged. Thanks for the help. More

Awesome, fast service! Traveling through South Dakota, our 'tire pressure sensor fault' warning came on...we were close to Mitchell so pulled in at 4pm in the afternoon. Th Traveling through South Dakota, our 'tire pressure sensor fault' warning came on...we were close to Mitchell so pulled in at 4pm in the afternoon. They got us in immediately and took care of it in under an hour. Jared the technician was courteous, and did a top notch job! Pam Englelland our service advisor was so polite and helpful. She found a phone number for us to help make things go smoothly for the "tourist aspect' of our trip! We were just delighted with the two of them and the dealership overall. If we lived near Mitchell, we would always be happy to return here for service! There's a certain South Mississippi dealership that could take a lesson from these folks! More

Service Department I was driving from Hartford to Spearfish and realized I was over on my miles - needing an oil change. I called when I was about 10 miles outside of Mi I was driving from Hartford to Spearfish and realized I was over on my miles - needing an oil change. I called when I was about 10 miles outside of Mitchell and Adam was very helpful on telling me the easiest route to their location, said they could get me in right away, and when I pulled in he told Pam exactly where I was going and she took me right back to get my info and to the lounge. They were both so friendly and welcoming! Thank you! More

Oil change and inspection Was running late and called to tell them. They were very courteous and told me no problem. When I got there 10 minutes late they said they were just Was running late and called to tell them. They were very courteous and told me no problem. When I got there 10 minutes late they said they were just finishing up another vehicle and then they would get my vehicle in. Always pleased with there work. More

unhappy customer Purhased new 2012 Ford Fiesta. Transmission was never right with this vehicle. At 41,000 miles took vehicle with transmission problem. Told by service Purhased new 2012 Ford Fiesta. Transmission was never right with this vehicle. At 41,000 miles took vehicle with transmission problem. Told by service advisor that vehicle was unsafe to drive. Vehicle still covered by extended warranty. Also had a master tech extended warranty that covered the problem. Vehicle set at dealership for ten days, I was told then that the parts were on order and could be months before they arrived. Had to sell the car at a terrible loss. Was only given $4,000 for a trade. Car was like new. i had a extended service warranty that i purchased for $1800 dollars. i got a whole $250.00 back for that. Warranty was only used for 5,000 miles. The next week I see the car on the internet for $9,000. I found out at this time that all of a sudden they had the parts. The vehicle was repaired under warranty by Ford. I was never informed of this. They made a lot of money on this deal. I did all the right things and feel I was cheated, I feel this was very unethical. Numerous complaint to the dealer went unheeded, Complaints to corporate ignored, Cannot recommend this vehicle to anyone.. Will never use this dealership again More

Always great service The service and sales at this dealership has always been the best I have received of all the Dealerships I have been to . The salesman I had today Jo The service and sales at this dealership has always been the best I have received of all the Dealerships I have been to . The salesman I had today Jordan Hanson was very friendly and took time to explain and find the answers to all of my questions. I went in for a recall and walked out with a new car, great Product Specialist and great service people at Vern Eide Ford. More