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Vera Cadillac - Service Center

Pembroke Pines, FL

4.7
2,765 Reviews
Call Service Center (844) 517-0823

2,765 Reviews of Vera Cadillac - Service Center

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March 05, 2024

Oil change took almost 3 hours too long. The city contracts take away from the Cadillac experience More

by COSS.KELSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal
Report | Print
Mar 05, 2024 -

Vera Cadillac responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Experience The Vera Difference Gustavo Rodriguez Service Director

March 05, 2024

For the price we pay for a simple oil change, filling up the tires should not be missed. How can I trust they changed the oil or the filter? More

by slavd58
Recommend Dealer
No
Employees Worked With
Maybe Nick? Shouldn't you have access to this info on my account?
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Mar 05, 2024 -

Vera Cadillac responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Leo Pena Service Manager

March 04, 2024

Perfect, excellent, I am now about to make Vera my dealer. This is all thanks to my service rep Nick. More

by CH164
Recommend Dealer
Yes
Employees Worked With
Nick
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Mar 05, 2024 -

Vera Cadillac responded

Thanks for sharing about your experience with Nick here at Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

Mar 08, 2024 -

Vera Cadillac responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

March 03, 2024

Christopher Alejo very professional and very helpful ? ? The dealer is the best, very professional and always helping the clients More

by MAYELIN_SENAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Perfect
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Mar 03, 2024 -

Vera Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Experience The Vera Difference Gustavo Rodriguez Service Director

March 01, 2024

Super smooth , quick service . Nestor was very helpful and thorough , really appreciate him More

by M.KAMILAMONCAYO
Recommend Dealer
Yes
Employees Worked With
Nestor
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Mar 01, 2024 -

Vera Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Experience The Vera Difference Gustavo Rodriguez Service Director

February 29, 2024

Very good service with Nestor everything was prepared when I arrived. It was great I would recommences Vera to my friends More

by Michel Cloutier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nestor
Report | Print
Mar 01, 2024 -

Vera Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

February 28, 2024

Great timely service Only issue was getting timely appointment date , but once established it was great More

by Andy
Recommend Dealer
Yes
Employees Worked With
Johnathan
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Feb 28, 2024 -

Vera Cadillac responded

Andy, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Vera Cadillac, we look forward to having you as one of our valued customers for many more years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

February 28, 2024

Very good services and welcome We are canadian and we do not speak very well english and they take the time to explain us . Thanks for good welcome and service More

by Manonb22
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Hernandez
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Feb 28, 2024 -

Vera Cadillac responded

Thanks for sharing your thoughts about your experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

February 28, 2024

Everyone was very helpful making buying a car a great experience. Jose Denis was great More

by doanfam
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose Denis
Report | Print
Feb 28, 2024 -

Vera Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Experience The Vera Difference Gustavo Rodriguez Service Director

February 27, 2024

I had to bring my car back multiple times. You kept saying you could not duplicate and I had to go show you more than once. On top of that the mechanic damaged a part during installation and I More

by GINO6
Purchase Time
Recommend Dealer
No
Employees Worked With
David
Report | Print
Feb 28, 2024 -

Vera Cadillac responded

Gino, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Leo Pena Service Manager

Feb 28, 2024 -

GINO6 responded

I asked my advisor to have the Service Manager call me but that never happened. Now that my complaint is public, you want to reach out. Yes, please do

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