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Vera Cadillac - Service Center

Pembroke Pines, FL

4.8
2,694 Reviews
Call Service Center (844) 517-0823

2,694 Reviews of Vera Cadillac - Service Center

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February 07, 2024

Everyone was friendly and welcoming and service was faster than I expected Service was great More

by Boxcalade
Recommend Dealer
Yes
Employees Worked With
Mike Hernandez
Report | Print
Feb 07, 2024 -

Vera Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

February 07, 2024

The service quality was poor and felt like we were taken advantage of and our concerns were not addressed properly. More

by Blank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Feb 10, 2024 -

Vera Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gustavo Rodriguez Service Director

February 06, 2024

Michael kept me informed of how my vehicle was going to get fixed. He provided me a ride home. I didn't wait on line to check in. He was very prompt. More

by SHALOMJ68
Recommend Dealer
Yes
Employees Worked With
Michael Crado
Report | Print
Feb 07, 2024 -

Vera Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

February 06, 2024

Very professional great service Explain everything that needed to be done. I didn't have to wait to see my service adviser. Everything went smooth. More

by Kenneth Tommie
Recommend Dealer
Yes
Employees Worked With
Eric
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Feb 07, 2024 -

Vera Cadillac responded

Thank you so much for your excellent review, Kenneth! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Vera Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Experience The Vera Difference Gustavo Rodriguez Service Director

February 06, 2024

Smooth As silk as apple pie as key lime pie With whipped cream and nuts More

by EJLMMAC
Recommend Dealer
Yes
Employees Worked With
Conrad
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Feb 07, 2024 -

Vera Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Experience The Vera Difference Gustavo Rodriguez Service Director

February 05, 2024

Professional and courteous Vera consistently provides professional and courteous service.. from the valet service to recommendations on what should be done to my vehicle More

by bculmer
Recommend Dealer
Yes
Employees Worked With
Chris
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Feb 05, 2024 -

Vera Cadillac responded

It's great to hear that Chris was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

February 05, 2024

Thank you for all you're help Miami Florida is the best city and state in the world More

by reinlenny
Recommend Dealer
Yes
Employees Worked With
Edwin Montoya
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Feb 05, 2024 -

Vera Cadillac responded

Lenny Thank you so much for your excellent review! We are so glad that Edwin had the opportunity to work with you, and we are thrilled that you found your experience with us here at Vera Cadillac to be positive. Please don't hesitate to reach out if you need anything else. Experience The Vera Difference Gustavo Rodriguez Service Director

February 04, 2024

Great folks to work with treated like gold Great folks to work with treated like gold, from management, service and sales! More

by ROBBOB15540
Recommend Dealer
Yes
Employees Worked With
Carlo
Report | Print
Feb 05, 2024 -

Vera Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

Feb 06, 2024 -

Vera Cadillac responded

Thanks! We always want to hear back from our clients and we're glad you had such a great experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

February 03, 2024

They never found the main part that I needed for the recommended repairs. So they only repaired what they could. More

by rollsroycefs
Recommend Dealer
Yes
Employees Worked With
Nestor
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Feb 04, 2024 -

rollsroycefs responded

I was nevertheless very satisfied with all the repairs. I had a wonderful service representative Nestor who kept me up to date on all progress. When my car was returned to me it was as good as new.

Feb 05, 2024 -

Vera Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. Please don't hesitate to reach out if you need any further assistance, we are always happy to help! Experience The Vera Difference Gustavo Rodriguez Service Director

February 03, 2024

Good experience could have been a little better. The driver came to pick up car and the car wouldn't start due to the dead battery and he didn't have the patience or another option for my situation. More

by leroyjr63
Recommend Dealer
Yes
Employees Worked With
Jean (Salesman) Eric (Service Advisor)
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Feb 05, 2024 -

Vera Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Vera Cadillac, we look forward to having you as a valued customer for many years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

Feb 07, 2024 -

Vera Cadillac responded

We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (954) 436-3036 when you have a chance. Thank you, and we look forward to hearing from you.

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