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Vera Cadillac - Service Center

Pembroke Pines, FL

4.8
2,693 Reviews
Call Service Center (844) 517-0823

2,693 Reviews of Vera Cadillac - Service Center

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March 19, 2024

Eric Tellechea is an excellent customer service representative for Vera Cadillac in all my five years of being a Buick owner. Trust and feeling as though the safety of my vehicle is of high importa More

by effectiveproperty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Tellechea
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Mar 19, 2024 -

Vera Cadillac responded

It's great to hear that Eric was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

Mar 20, 2024 -

effectiveproperty responded

Yes on how wonderful and humble and helpful Mr Eric Tellechea always working hard to make sure I get the best service.

March 19, 2024

The best customer service and professionalism , excellent service, I recommend this dealer, to buy your new car and perform service. More

by Delgado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrrad Hernandez
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Mar 19, 2024 -

Vera Cadillac responded

Thank you for taking the time to share your thoughts on working with Conrrad and our team. We're glad to hear we delivered such a great experience! Experience The Vera Difference Gustavo Rodriguez Service Director

March 19, 2024

Somebody was vaping in my car and left a vape in my car Upset very More

by alexf4
Recommend Dealer
No
Employees Worked With
David
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Mar 20, 2024 -

Vera Cadillac responded

Alex, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gustavo Rodriguez Service Director

March 17, 2024

Eduardo went above and beyond getting me my Escalade for MSRP, and always updated me on my order's status! More

by passjp
Recommend Dealer
Yes
Employees Worked With
Eduardo Cross
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Mar 17, 2024 -

Vera Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Vera Cadillac, we look forward to having you as a valued customer for many years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

Mar 19, 2024 -

Vera Cadillac responded

Our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 16, 2024

always good very professional please stop asking for more words i like Vera but this is getting annoying More

by frannessen
Recommend Dealer
Yes
Employees Worked With
Michael
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Mar 17, 2024 -

Vera Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Experience The Vera Difference Gustavo Rodriguez Service Director

Mar 19, 2024 -

Vera Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Vera Cadillac Buick GMC and we hope to see you again soon!

March 15, 2024

I appreciate the shuttle service that you guys provide to get me back-and-forth from work and working with Christopher. He's always efficient and always has a right answer and takes care of everything for me More

by ROD59ESPINOSA
Recommend Dealer
Yes
Employees Worked With
Christopher Alejo
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Mar 15, 2024 -

Vera Cadillac responded

Thank you so much for your excellent review, Rod! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Vera Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Experience The Vera Difference Gustavo Rodriguez Service Director

Mar 16, 2024 -

Vera Cadillac responded

We are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 15, 2024

The rep was courteous and diligent, of course the wait was tidious, and the price was high, but so is everything else. More

by IMLEONA122
Recommend Dealer
Yes
Employees Worked With
My rep was Alex
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Mar 15, 2024 -

Vera Cadillac responded

Thanks for sharing your thoughts about your experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

March 15, 2024

Easy scheduling, all my concerns were addressed and vehicle issues were fixed to my satisfaction. More

by joeysavio
Recommend Dealer
Yes
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Mar 15, 2024 -

joeysavio responded

Scheduling my appointment online was fast and simple. I arrived at my appointed time and after a few hours my vehicle was ready. All my concerns were addressed and corrected. When you need quality work done at pretty reasonable prices, along with the friendliness of everyone that I came in contact with, you can't help but bring your Cadillac back to Vera. BTW, special thanks to Erika C. for her help!

Mar 15, 2024 -

Vera Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

March 14, 2024

Edwin is the best rep there. He always takes care of me, no matter what issues I have with my truck. Very knowledgeable and courteous. He's great!! More

by Angel 69
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Edwin Montoya
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Mar 14, 2024 -

Vera Cadillac responded

Thanks for sharing about your experience with Edwin here at Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

March 13, 2024

Excelent service , no apoitment and they also take care of your car as soon as posible Very good team More

by estrellaplumbing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Denis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Vera Cadillac responded

Thanks for sharing about your experience with Vera Cadillac. Jose and our team appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

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