Vera Cadillac - Service Center

Vera Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Conrad, and we're happy to hear that we met your expectations. Thank you again for choosing Vera Cadillac. We look forward to having you as one of our valued customers for many more years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

Vera Cadillac responded

Hi Michael: It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

Vera Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

Vera Cadillac responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gustavo Rodriguez Service Director

PALCALTAHOE responded

Absolutely, as I would look forward to helping you meet your high standards so that other customers do not have the same bad experience which could have led to tragic circumstances. Situation as follows - My brakes were making a screeching sound and I was told by an independent mechanic that I needed new brakes. I brought my vehicle to Vera Cadillac for a service and brake check. I was charged for the service and some extras(?), but was told the brakes were fine. I asked for a service report booklet and was told it was not available as the system was down, which was a problem as i like to keep all my records on file. I was shown the report on a screen by the service rep that everything was fine and all check boxes green, and that the screeching noise was no problem as they could not hear it. I drove to Naples a day later and got a flat (unrelated to service), took it in to Tire Kingdom to repair the tire and when they took it off they showed me I was in bad need of brakes asthey were well below 10% and not safe to drive with my family back from Naples, as they could fail and damage the calipers. I took it into to another mechanic and had them replaced just in time as they were completely "shot". I now have no screeching and car is braking properly, both independent technicians cannot believe how anyone could have missed something so obvious to the naked eye. So between this, the no service records, not even a simple replacement of a windshield wiper, it is hard to trust Vera Cadillac ever again - hope this helps, feel free to call me.

Vera Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

Vera Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Experience The Vera Difference Gustavo Rodriguez Service Director

Vera Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Giovanni and our team, and we look forward to working with you again. Experience The Vera Difference Gustavo Rodriguez Service Director

Vera Cadillac responded

Brian, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if Kamel can be of further assistance. Experience The Vera Difference Gustavo Rodriguez Service Director

Vera Cadillac responded

Thank you so much for your excellent review! We are so glad that Eddie had the opportunity to work with you, and we are thrilled that you found your experience with us here at Vera Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Experience The Vera Difference Gustavo Rodriguez Service Director

Vera Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Congratulations on your new Cadillac Lyriq! Experience The Vera Difference Gustavo Rodriguez Service Director