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Vera Cadillac - Service Center

Pembroke Pines, FL

4.8
2,519 Reviews

2,519 Reviews of Vera Cadillac - Service Center

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August 27, 2024

Dealer worked with me throughout the repair. Service advisor was also very helpful with communication More

by dkt991236
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Montoya
Aug 27, 2024 -

Vera Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

August 26, 2024

Very professional and courteous. Great experience with all employees I came in contact with.thanks. More

by thehawk120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armando Service Department.
Aug 26, 2024 -

Vera Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

August 26, 2024

Very bad experience this time. My car was pick up by one of your driver. The service person was call by my went the car came back it had a dent and scratches. My car did not had a More

by gmargie1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know the name
Aug 26, 2024 -

Vera Cadillac responded

Thank you for bringing this to our attention, Margarita, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Leo Pena Service Manager

Aug 26, 2024 -

gmargie1980 responded

My name is Margarita Acosta I did send my information about two week ago and no one has contacted me for this issue but that’s how you all do business. Again your advertising is false advertising. It is so sad this is my third Lease from Vera Cadillac and it will be the last one. What is advertised is the opposite of the service department does. I will be waiting for any response on your behalf. Thank you, Margarita Acosta

August 25, 2024

Great customer service everyone very professional. They even gave me a nice loaner to drive. More

by Buyer leasee
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric was very helpful service department great customer service.
Aug 25, 2024 -

Vera Cadillac responded

Thanks for sharing about your experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

August 24, 2024

My car play still does not work which is very frustrating. But other than that it’s ok More

by DOCRX2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Aug 25, 2024 -

Vera Cadillac responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Experience The Vera Difference Gustavo Rodriguez Service Director

August 24, 2024

Leo= Legend Gus= Legendario Richard= Legendary When you can leave a genuine comment for three guys who always genuinely have my back= PRICELESS. Richard’s Vera Cadillac Service Center, ha More

by Robertbambo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2024 -

Vera Cadillac responded

Hi Robert: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Experience The Vera Difference Gustavo Rodriguez Service Director

August 23, 2024

Thank you Eric Tellechea for always being an awesome person. You have always great me a smile and makes me feel valuable and important. You also explained everything and let me know what is most importa More

by effectiveproperty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Tellechea
Aug 24, 2024 -

Vera Cadillac responded

We are very happy to hear that Eric provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Experience The Vera Difference Gustavo Rodriguez Service Director

August 22, 2024

Excellent service! Great availability. Addressed all my concerns quickly and effectively. Very nice people in all departments. More

by bfern15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Vera Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

August 22, 2024

The best service, I received the experience of do the car services in short time .They have excelent customer service and all his agents are extremely good and efficient. More

by katiachirino88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Caballero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Vera Cadillac responded

Thank you so much for your excellent review! We are so glad that Carlos had the opportunity to work with you, and we are thrilled that you found your experience with us here at Vera Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Experience The Vera Difference Gustavo Rodriguez Service Director

August 22, 2024

Gio provides great service, I would highly recommend utilizing Vera for service on your car More

by Gregoryromanelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni
Aug 22, 2024 -

Vera Cadillac responded

Thank you for taking the time to share your feedback with us, Gregory. We work hard to make sure our guests have an exceptional experience. We will share your comments with Giovanni, and we look forward to working with you again! Experience The Vera Difference Gustavo Rodriguez Service Director

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