Vera Cadillac - Service Center

Instead of listening to my concern or even suggest test driving to understand the issue and take the time to properly diagnose before assuming, and fixing things that aren’t broken, then even break other c driving to understand the issue and take the time to properly diagnose before assuming, and fixing things that aren’t broken, then even break other components that were fine, ultimately just run the service tab up on the warranty. 5k later, still have the same issue; Few months back They kept the car for a 3-4 months saying the part it need was back ordered, got the car back with bodily damage, and even my designer sunglasses missing with no explanation. Ive been the most patient and understanding the whole 2 years of service until it became more and more evident these people are shady. Imagine they are telling me one thing about the car, and my former high school classmates is a technician there and telling me whats really going on. yea, very disappointing. And because of my experience at Vera, i doubt i will buy another Cadillac. I very well understand technology isn’t perfect, everything has faults. But the service!! I believe in full transparency when doing business, and i would be lying to say i got that from vera. I could've decided to not commit to doing service at vera because of the semi smeared reputation i got from former customers, Google, and even employees. but i gave the benefit of the doubt, mainly cause its 2 miles from my house. Lesson learned on my part.. More

Great service ang service staff clean waiting room and great peopleto take care of you and your car, will always returnSERVICE WITH A SMILE great peopleto take care of you and your car, will always returnSERVICE WITH A SMILE More

I recently brought my vehicle to the dealership for a transmission issue. I was assigned Giovanni Rubio as my service advisor. Everything started well and negatively escalated quickly. I was present transmission issue. I was assigned Giovanni Rubio as my service advisor. Everything started well and negatively escalated quickly. I was presented an inflated estimate for $7800 to make a fairly routine repair. Upon questioning the pricing and requesting the labor rate I was disregarded and instructed to pick my vehicle up. After paying my agreed troubleshooting fee of $340 I took my vehicle and proceeded to find another service provider. 2 other providers quoted me no more than $1400 for the complete repair listed from Vera. This is absolutely absurd from the homegrown dealership that prides itself on honesty and integrity regardless of the cost. This feels more like let me take advantage of whoever I can when I can!! My trust in the auto industry has been damaged by the actions of a few individuals. I would hope the management team would address this with training and use this opportunity to improve your services but we all know the actions of a team member are directly driven by the actions of his or her manager. The leadership at Vera could stand to improve the actual culture and not just spread empty promises and mantras. More

“Thank you again for taking my call and providing an exemplary level of customer service I expect from a luxury brand such as that of Cadillac, particularly their XT6 Sport models.” exemplary level of customer service I expect from a luxury brand such as that of Cadillac, particularly their XT6 Sport models.” More

Transparency, Honesty and Professionalism. Configured a deal online and when I got there it as exactly as expected. No games. No Bait & Switch. Configured a deal online and when I got there it as exactly as expected. No games. No Bait & Switch. More

Anwar is my service writer every time I need my Truck serviced, and he is always professional and helpful when addressing my needs and concerns. Anwar will keep my advise of any issues that may come up serviced, and he is always professional and helpful when addressing my needs and concerns. Anwar will keep my advise of any issues that may come up after leaving my truck , and always make sure to have it clean because he knows I keep my truck clean at all times. My truck is always repaired correctly the first time every time , thank Anwar More

Perfect service by David. That’s the kind of person that makes want to service my car and keep buying cars from Vera That’s the kind of person that makes want to service my car and keep buying cars from Vera More

They picked up my truck ahead of schedule and returned it ahead of schedule. They exceeded my expectations. ahead of schedule. They exceeded my expectations. More

It is difficult to get initially through to service dept they don’t call back, luckily I had the number of my last service agent and I called him and he was responsive. The road service phone rang for 13 mi they don’t call back, luckily I had the number of my last service agent and I called him and he was responsive. The road service phone rang for 13 min before pickup and then I was disconnected. I wanted an estimate for body work while my car was there for 4 days but that never happened. I wanted my speaker checked while there but that didn’t happen. Updates were received because I called and left messages not because anyone called me first with an update More

We only use this dealership even though we live far from them. Service department is wonderful, professional and great communication. them. Service department is wonderful, professional and great communication. More