Vera Cadillac - Service Center

A friendly dealership, but friendliness does not make up for clueless and deceptive. My Cadillac XT5 has been at the dealer 3 times for the same issue (door locks randomly not opening or closing). The for clueless and deceptive. My Cadillac XT5 has been at the dealer 3 times for the same issue (door locks randomly not opening or closing). The first time they kept the car for two days, doing nothing. The second time they kept the car 8 days and the same issue happened again a few hours after I got the car back. Now the car has been at the dealership for 3 weeks because if the issue happens again, the lemon law applies. They are hiding behind the legalities (3 strikes) to prevent the lemon law to kick in. Don't fall for the friendly people and choose another dealership, or avoid Cadillac all together. More

My service advisor Anwar@Vera Motors provided A1 customer service. He was very accommodating which allowed me to be able to get the services I needed. service. He was very accommodating which allowed me to be able to get the services I needed. More

Great Service Center and Advisor Gio. I have owned my GMC Arcadia for over 10 years and have taken it to 3 or 4 dealer service centers. I live in Doral Florida and have a GMC within 5 mil I have owned my GMC Arcadia for over 10 years and have taken it to 3 or 4 dealer service centers. I live in Doral Florida and have a GMC within 5 miles of my home. Once I discovered Vera I have used no other Dealership Service center unless it is an emergency. I went in an explained the issues to Gio my service advisor and he was up front it would take a few days to get to the issue. My only reason for not giving a perfect 5 is the wait but that goes to show that Customers Trust Vera and keep returning. The other dealers I have dealt with pretty much was able to take the care straight in. I stopped using Doral GMC because of a special tool charge ( a Phillips Head Screw Driver ) and only go to Vera NOW!! More

Brake & Alignment Issue My car was involved in a rear end collision, body shop did a good job fixing the body work. The car was taken to service as I specifically mentioned t My car was involved in a rear end collision, body shop did a good job fixing the body work. The car was taken to service as I specifically mentioned that the brakes weren't working right and the alignment was off. With that being said I was told it was fixed, to my surprise it wasn't. Brakes have to be pushed through the floor board to stop and someone that must have no idea how to do an alignment must have worked on that portion. They did such a great job that if you let the steering wheel go for a second you will be making a right hand turn unintentionally. Its great that the superstar that worked on it test drove it afterwards....(insert sarcasm). I know we are all human but all one would've had to do was test drive the car after the work was done to know it wasn't right. Personally as my lease is ending soon I would never lease from this dealership again. More

excellent service took my suv with several issues and requests, Giovanni received the car and all the requests. he arranged for a loan car for me, and kept me informed took my suv with several issues and requests, Giovanni received the car and all the requests. he arranged for a loan car for me, and kept me informed all the time, all things were resolved, new parts, warranties, etc. More

excelent caring service Thy listened to all our issues and point by point resolved all & went to extreme effort. I have never had a dealership service department so intereste Thy listened to all our issues and point by point resolved all & went to extreme effort. I have never had a dealership service department so interested in satisfying my issues. More

Very fast and excellent service The team is very curtious a d proffesional. They could not find my intermittent issue with front sensors detecting a ghost! Car has stopped in middle The team is very curtious a d proffesional. They could not find my intermittent issue with front sensors detecting a ghost! Car has stopped in middle of road or highway. They checked and review all sensors and nothing was found so lets hope and wait. Aside from this service was willing to take time to find a very weird and intermittent issue. More

Service Department not what it used to be Today was not the first time I had to return to the service dept regarding a service not done satisfactorily. They have left my oil pan loose, lost m Today was not the first time I had to return to the service dept regarding a service not done satisfactorily. They have left my oil pan loose, lost my wheel lock key and car came home with a new problem it did not have. All of these on separate occasions. Had to return to have fixed and/or replaced. When they lost the key to the lock on my wheels, they did not even tell me. I found out once I was home. They had to replace all of the locks due to new key. Anyhow, today I returned because I took my hummer h3 for an oil change. My car came home with my oil lamp light on and the alarm going off while it was lit. My car was not doing this. So they asked me to bring it in today @ 9am. The tech said they were not able to even look at my car until maybe late Friday so I would have to leave it. However, the diagnosis fee was $290. I inquired as to why I would pay for something they caused and he said he would speak to the manager, Gus. Gus refused to waive fee unless I committed to having my car repaired there. Well why was I there in the first place. Gus seems to have forgotten where he came from and that before he became the Service Director he was my service advisor. All of a sudden he thinks his xxxx don't stink and does not even have the audacity or time to come speak to his long time customers. We he can suck up his $290 diagnosis fee because he knows that on at least 3 occasions I have had to return after having my car serviced. Way to lose a customer Gus!! More

Excellent Service and Repairs My Service Adviser, Giovanni Rubio made sure that the mechanical problem I was having with my car was addressed and repaired correctly and kept in tou My Service Adviser, Giovanni Rubio made sure that the mechanical problem I was having with my car was addressed and repaired correctly and kept in touch with me thru the whole process. Gio and the Vera staff always make sure they treat me like I'm their best customer. More

Top notch Service Advisor & Mechanic Michael Crato, my Service Advisor and Kenny, my mechanic, are the only ones I'd trust my GMC Sierra 3500 diesel with. They are honest and professional Michael Crato, my Service Advisor and Kenny, my mechanic, are the only ones I'd trust my GMC Sierra 3500 diesel with. They are honest and professional. Pricing has always been fair. They'll even work with you if some prices are too high. More